Honda of Valley Stream

The service advisor Kevin was a pleasure. I came in because my car play in my 2024 Honda Accord just stop working and along with my remote start stop working as well and I’ve only had the car I came in because my car play in my 2024 Honda Accord just stop working and along with my remote start stop working as well and I’ve only had the car for 2 1/2 months. I took my car to the Hempstead service location on 1/5/23 & 1/13/24 and I sat there for 4 hours and was told that my brand new car needed a “TELEMATIC CONTROL UNIT”. Which turned out NOT TO BE TRUE AT ALL. I came in and spoke with Kevin and explained everything that I was experiencing and he fixed my issue within 30-40 minutes tops !!! His excellent customer service was top tier and he is the reason I am changing my service location and now I have found a new service advisor.! Thank you Kevin !!! More

I had the worst horrible experience going to Valley Stream Honda today. I have been going to Valley Stream Honda from when it was South Shore Honda and today was my worst experience, I ever experience Stream Honda today. I have been going to Valley Stream Honda from when it was South Shore Honda and today was my worst experience, I ever experience in all my 26 years of going here. I brought my 2019 Honda Pilot Elite into Honda on December 26, 2023, because all the security feature lights on the vehicle came on. I took it to Valley Stream Honda where I was told that it needs a full diagnosis to see what the problem was. I was later told that after the complete diagnosis that the fuse in the front windshield window camera needed to be replaced because the fuse was damaged. I said alright my vehicle was there for 2 days and I spent close to $2,000 for my vehicle. Not even 30 day later my vehicle cuts off and had to be towed back to Honda of Valley Stream where I was told that now it needs a radiator, fan cooling system and the motor cooling system. When I ask to speak to the manager, I was told there is no manager in today. They finally allowed me to speak to the assistance manager Mark Swakinski when I explained that the car was here less than 30 days ago and had a complete diagnosis why didn't this get diagnose, he tells me that it's not Honda fault and if you go to the doctor and he tells you that you are completely fine and have a heart attack the next day is it the doctor's fault. Actually, yes because there are warning signs when a person gets ill just like there are warning signs when your car is going to break down. So, I don't understand how a complete and thorough diagnosis was done on my vehicle and less than 30 days later I am paying close to $2,000 again and it's no one fault. I don't see how an assistant manager can be so condescending to this matter especially when I'm a woman with a terminal illness and trust me there are always warning signs to everything. More

Pleasent, professional and with the customers concern first, she was what you want representing your honest shop. Thanks first, she was what you want representing your honest shop. Thanks More

I like going to this particular service center because the people are so very welcoming, Treat you and your vehicle with lots of care and keep you up-to-date with all repairs being done. the people are so very welcoming, Treat you and your vehicle with lots of care and keep you up-to-date with all repairs being done. More

The staff make sure you feel like family. There explains what going to your vehicle. I like that. There explains what going to your vehicle. I like that. More

The staff was very helpful and accommodating. I was provided with drop off and pick up service from Green Acres Mall I was provided with drop off and pick up service from Green Acres Mall More

Mr. Tucker was very professional. He gave me the time and space to look around the show room without pressuring me to buy. space to look around the show room without pressuring me to buy. More

Brandon, in the service department is incredible. He goes above and beyond to provide me incredible service. He's a good listener and he understands. He goes above and beyond to provide me incredible service. He's a good listener and he understands. More

Good costumer service, they answered every question I asked and my car was done in lesst then 2 hours asked and my car was done in lesst then 2 hours More

GARY LIN WAS AWSUME IN AND OUT IN JUST OVER 1 HR WITH HONDA FINANCIAL GREAT NEW RIDGELINE !! HONDA FINANCIAL GREAT NEW RIDGELINE !! More