Hubler Acura

Hubler Acura
1265 US 31 South
Greenwood, Indiana 46143

Sales: (317) 883-4560
Service: (317) 883-4560
Parts: (317) 883-4560

Manufacturer: Acura

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Twenty-Four Month Rating: 4.5/5
24 Reviews
Hubler Acura

Overall Score: 4.5 Star Rating4.5



About Hubler Acura
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tilley614
2/3/2012 6:25:57 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Combs (salesman), Mike Sullivan (finance)

My Review of Hubler Acura:
Scott Combs and the rest of the staff at Hubler Acura were great to work with. I found my vehicle (2011 Acura MDX) through an online search and placed an inquiry after hours. (It was late in the evening when I came across it online.) Scott responded to my voicemail early the next morning. He was very easy to work with, and we got all of the details worked out over the phone. This was important, since Hubler Acura is located in the Indianapolis area, and I live in the Columbus area, a state away. That weekend we made arrangements for me to head that way and finish the sale. They had my vehicle on the showroom floor, looking great (even though it was a used car) - which showed a lot of class, in my opinion. Things went great when we were there - they gave me a fair to good price on my trade in and, perhaps more importantly, they didn't try any "funny business" when I got there (e.g., trying to up the price on the vehicle or something that other dealerships do). Bottom line, they stood by their word, they treated my wife and I with an incredible amount of respect, they were professional and classy, and they made my vehicle purchasing experience a good one. I would not hesitate to buy from them again and, in fact, despite them being a state away, I've asked Scott to be on the lookout for another car I want. That I am looking to do business with them again is perhaps the best endorsement of them I can give.

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angelamanuel6
1/17/2012 5:02:41 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Lindsay Rogers

My Review of Hubler Acura:
I own an '07 TL purchased 2 years ago and have been regularly going to Hubler Acura for all my service needs ever since the purchase (my TL was purchased from Ed Martin Acura). On one of my service visits, I asked the staff if they offered complimentary car wash for their customers and i was informed that they did. So, since then I have been bringing in my car (every 2-3 months) for a car wash. On my most recent visit I was greeted by Lindsay Rogers and was told that he'd take care of the car wash and asked us (I was with my fiancee and brother) to wait in the waiting area. On completion of the car wash and getting in to drive out, I noticed that the setting on the drivers seat had changed and the light for the seat settings on the driver's side door was not illuminated like it should be so i immediately drove the car back in and asked Lindsay about it. His response is what shocked and disappointed me the most. He got quite defensive and asked me if I was blaming their guys for what looked like a blown fuse in the driver's seat settings. I proceeded to inform him that it was working perfectly before we got there and after the car wash it wasn't. So I asked him if the workers who clean the car unhook the battery while cleaning or use any water to clean the inside of the car since that could cause the issue but he just got very irate and said he'd run a diagnostics test for $85. Obviously, I was not going to pay for something that was clearly working BEFORE we got there. He then proceeded to inform me quite rudely that the car wash was done as a 'favor' since we're their customers. Quite honestly, I don't understand the connection; if the car wash wasn't complimentary to begin with then why not mention it when we got there in the beginning? Why wait until later and throw it in my face like he'd done me some kind of favor? His final statement to us was 'either I throw you out of here or I can do the diagnostics for free'. Is that how a service manager talks to his customers? I'd probably understand his behavior if i was being abusive or yelling at him but i was talking calmly to him. Who does he think he is? To throw a customer out? Is that language you use? Unbelievable! We were done talking to him after he said that so I asked him who his manager was. Anthony Hurt came out to continue the discussion but all he would say is that 'Lindsay is a passionate guy' and that they have customers come in with known problems in their car and then try to blame it on them, Sure, i understand that but does that validate a service manager telling his customers that he'd 'throw them out'?? Anthony wasn't any better, all he did was smile and defend Lindsay's behavior. Not once did he apologize. My issue is no longer about the fuse being blown out in my driver's seat car but the way your staff responded to the situation. there are a number of ways you can handle a customer's complaints..this was not the way. We were disrespected, insulted and frankly, it ruined our day.
Rest assured, I am NEVER going back to Hubler.

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Bobkelso
12/27/2011 10:37:28 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Combs

My Review of Hubler Acura:
Scott was prompt and friendly in all communications, and in presenting a reasonable price for my car purchase. He was easy to work with, and made my car purchase enjoyable.

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chesmo
12/12/2011 6:51:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Combs

My Review of Hubler Acura:
This makes the 3rd Acura I have purchased at Hubler with Scott Combs.
I had a total loss on my TSX, and was wanting to look at an RDX. I left a message for Scott to call me, but was told he was out on vacation. Well, not 2 hours later, I get a call from Scott in Las Vegas. I told him what I was intersted in, and he said he would be back on Saturday.
We went in on Saturday, and was greeted warmly as usual. He set us up for a test drive,we talked finding the vehicle I wanted, and we talked a deal. We agreed pretty quickly on the price, and he would notify me when they located a vehicle. I felt I got a fair deal,without haggling a price.
I was called 3 days later that it was in. We went in on Saturday, the car was prepped and ready.Scott went over all the bells and whistles, and set the car up for my specifications.
After going through a rough few weeks after the wreck, Scott made this part of the program quite enjoyable...as i said earlier, this is my 3rd Acura purchase with him....

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gmbradley
11/25/2011 1:13:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Combs

My Review of Hubler Acura:
Scott made my purchase very easy. He was honest and staightforward with the necessary information for me to make an informed decision. The whole process was extremely easy and we are very pleased with our purchases and the personalized service & attention at Hubler.

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mistephens12
11/21/2011 4:07:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Combs and Michael Sullivan

My Review of Hubler Acura:
Scott was great to work with. He knew the answer to every question that I had and took the time to make sure that I knew every feature the car had and how it worked. He was very professional and made me feel very comfortable with the entire process.

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jkembray
11/3/2011 3:07:08 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Combs

My Review of Hubler Acura:
We were recommended to Scott Combs at Hubler by my husband's boss. My husband called Scott and told him what we were looking for. Since the car was to be MINE to drive, my husband sent me to see the car that Scott had found for us. We had been visitng and driving many new/pre-owned cars together and separately. I had previously visited two other dealerships on the west side of Indy where they both gave me a quick "brush-off" I feel because I was an unaccompanied woman. It was a 45 minute drive to get to Scott Combs and Hubler, but it was a drive worth my time. Scott was so polite and "non-condescending" to me as he showed me the car and it's features. He came along with me on the test drive (at my request) and encouraged me to drive as long as I wanted to get a feel for the car. I really appreciated his professional and courteous personality. When I returned with my husband to "make the deal', Scott treated us with the same degree of customer service. I would highly recommed Scott Combs and Hubler Acura to my friends in the market for a car. Our overall experience was great because of Scott's attentiveness. Thanks, Scott! I have the hottest car in the school parking lot!

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jpassan
10/31/2011 9:25:39 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Combs

My Review of Hubler Acura:
Excellent experience working with Scott and the Hubler team. This is my 3rd vehicle purchased from this dealership and each time the experience has been outstanding.

They were helpful in letting me test drive different vehicles and when I decided on which on to buy, they located the exact one and the deal was completed very quickly.

Scott went above and beyond in making sure that I was satisisfied. John Passanisi

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wcmatthias
10/30/2011 6:47:55 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Scot Coombs

My Review of Hubler Acura:
Scot was extremely friendly and informative. I never felt pressured and he was easy to negotiate with. I told him that I was looking for someone I could buy from for the next 30 years, and I truly believe that I found that.

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pmagee
10/10/2011 2:14:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Mattaliano, Scott Combs, Brandon Stiles

My Review of Hubler Acura:
Total sales experience was done in a professional and friendly atmosphere. All questions were answered and the product demonstration was excellent. We were pleased with all aspects.

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