Hudson Toyota
Jersey City, NJ
Filter Reviews by Keyword
By Type
596 Reviews of Hudson Toyota
I purchased my 2008 Toyota tacoma from them. During the transaction Bill Graziano (Sales Manager) came over and told me the truck had an alarm, Lojack, remote starter, and Rustproofing. I told him I didn't transaction Bill Graziano (Sales Manager) came over and told me the truck had an alarm, Lojack, remote starter, and Rustproofing. I told him I didn't want it. We went back and forth and finally agreed on $500.00 for the the 4 things. I was told by him that I would receive the paperwork in the mail. He told me that the rustproofing had a lifetime warranty and was transferable incase I sold the truck. 2 months went by and nothing in the mail. I contact Hudson Toyota (Route 440 Jersey City, NJ) 3 times and asked for the paperwork. I always got the same answer "Someone will get back to you", noone ever did. I then contacted Toyota Corporation and explained my situation. About 1 week later Ms. Clarisse Miller telephoned me and told me she had my paperwork and would mail it to me. 1 week later I did receive the paperwork, the only problem is, it wasn't what I had paid for. I again called them and spoke with the sales manager Bill Graziano, he advised me what I got was correct. I advised him that what I got was a piece of paper stating I had gotten a wax job on the truck and it had a 5 year warranty that wasn't transferrable. We went back and forth and he said that they don't offer Rustproofing. We continued to discuss the problem and he finally let it slip that what I paid for was only worth $100.00 (imagine something with a warranty at a dealer only worth $100.00), and that he would refund me $50.00. I asked him, "Why would I accept $50.00 for something I paid $100.00"? I contacted the Better Business Bureau, they sent my complaint and again nothing was resolved. They offered me $50.00 again. I declined the offer. I didn't hear anything again. A couple of weeks later I receive a phone call from Bill Graziano. He goes on to say that the company will not reimburse me anything because there is no proof I paid for this service. Like I told Ms. Clarisse Miller, $50.00 or $100.00 is not going to make a difference in my life, but this dealership won't even deliver on a promise that they make to the BBB. If you walk into Hudson Toyota and Bill Graziano approaches you, RUN out of there as quick as possible. If you decide to make a deal with him make sure you get everything written down in detail. I didn't do that and I got Screwed by Bill Graziano at HUDSON TOYOTA located on Route 440, Jersey City, NJ More
Visited Hudson Toyota on Feb. 2, 2007: Went to look at Visited Hudson Toyota on Feb. 2, 2007: Went to look at an 07 Tacoma, Ebony was friendly but too forward with the questioning. Before seeing any vehi Visited Hudson Toyota on Feb. 2, 2007: Went to look at an 07 Tacoma, Ebony was friendly but too forward with the questioning. Before seeing any vehicle, money was discused. She asked what my trade in was, how much I paid for it, what was my downpayment for it and where did I get it from. She then asked for the keys and registration. Still, haven't seen the Tacoma. Her assistant came over and forcefully told us that the dealer only sells MSRP. Unwilling to negotiate. Was able to get a test drive. Tacoma needed to be jump started as it was sitting since Nov. 2006. It had no fuel, had to refuel on our test drive. Was told by Ebony to shut down the vehicle while at the station, did so and the Tacoma's battery died. Worst dealer experience ever. In Ebony's defense, she was new with only 6 weeks on the job at that time. Overall though, that dealer needs work both in customer relations and inventory care. More
Bought a new Camry from here last week. Overall they were very good. They had the new Camry i wanted...price was better than most. Ed in Internet sales answered all my questions and was very professio were very good. They had the new Camry i wanted...price was better than most. Ed in Internet sales answered all my questions and was very professional. The downside was that I had to wait around a log time for them to get the car ready and do paprwork. Aside from that all was great. Read alot of dealer reveiws before buying and thought my experience was worth noting. Allisa More
Bought a toyota corolla. I live in Dutchess County and after making the rounds at the local(3) dealers. gave a call to the Mt kisco dealer and found a great price. Then called Hudson and they crushed the after making the rounds at the local(3) dealers. gave a call to the Mt kisco dealer and found a great price. Then called Hudson and they crushed their price. Gave all the local dealers a chance at meeting or beating the Hudson price and they didn't even consider it (one even said if you are not pulling my leg, buy it now)(one other said do you really trust someone that would give you a price that low and hung up on me) lol. Went down to buy the car, met with very friendly sales guy(not your typical pushy car salesman). Bought the car and believe it or not even got an automatic car starter with the car at no charge. I would recommend this dealer to everyone. It was very worth the 2 hr car ride. I can not even believe the other reviews i have read here. They must have been posted by other dealers. My opinion. More
These people felt like the devil incarnate. I quite liked the sales associate george, and he was helpful in finding a car I liked. However when it came time to buy, it was one lie after the other, all delive the sales associate george, and he was helpful in finding a car I liked. However when it came time to buy, it was one lie after the other, all delivered with smiling faces and compliments to my children. I finally walked out after 3 hours of stalling, bait-and-switch and other underhanded tactics. AVOID THIS PLACE LIKE THE PLAGUE! You'll be glad you did. More