Hudson Valley Volkswagen

WARNING: DO NOT DO BUSINESS WITH THIS DEALERSHIP! WARNING: DO NOT TRAVEL TO DO BUSINESS WITH THIS DEALERSHIP! Better yet, DO NOT DO BUSINESS WITH THIS DEALERSHIP! I called this morning to inquire a WARNING: DO NOT TRAVEL TO DO BUSINESS WITH THIS DEALERSHIP! Better yet, DO NOT DO BUSINESS WITH THIS DEALERSHIP! I called this morning to inquire about a GTI that is listed for sale, and confirmed that it was still available. I explained that I was driving 2 HOURS EACH WAY IN TRAFFIC from CT, and TAKING ONE OF MY FEW REMAINING VACATION DAYS, and asked if they could hold it for a couple hours. Got to the dealer, went through all the motions of getting my trade-in appraised, even took the thing for the test drive. Everything's going great! I think I'll put a deposit down. Go to grab a coffee before I pull out the trusty old credit card, and am greeted with the question "How do you feel about red? I feel terrible, but the car you came here for is actually sold". Not meaning in the last couple of hours since I called, no. This car has BEEN sold. I did not take one of my few remaining vacation days, and drive 4 hours round trip for a bright red GTI, I am not interested in a bright red GTI (sounds crazy, but that's the reason I asked about the grey one). After calculating my vacation day that was unnecessarily burned, my time wasted (roughly 6 hours total), gas, etc, Hudson Valley Volkswagen cost me $500. How do they make this right? By trying to up-sell me on a more expensive model, and coming down on the price enough to reduce the monthly payment $5 off ticket price. Not a penny more, after that incredible mess of an unorganized screw up. Wouldn't want to come out of the royal screw up without milking me for a nice profit, or god forbid LOSE MONEY. Could you even imagine losing a few bucks to make things right with a potential lifelong customer to admit you just cost him a day of his life, and money? To not even know which cars you have available for sale. Even KNOWING the potential buyer is traveling from out of state and taking a day off from work. By the way - TO THE BUYER OF THE 2015 GTI SE, VIN: 3VWYT7AU0FM083095 WITH A LEGALLY BINDING SALE INDICATING MILAGE, OWNERSHIP, AND FINALIZED FINANCING - Your car drives pretty nice, buddy. I hope I save someone else from this same experience in the future through this review. More

Best dealership in hudson valley Any time my wife and I buy a car it is always a problem, but not a hudson valley VW. SCOTT always takes care of us, and also the service is absolutly Any time my wife and I buy a car it is always a problem, but not a hudson valley VW. SCOTT always takes care of us, and also the service is absolutly amazing, Will and Jason at the service desk are fantastic and the head tech Pat is great. I know if there is ever a problem they will fix if even if they have to take the car home will us they have done that a lot,(we are tough people to,deal with). So I will always buy a car from there and always recommend them. More

Excellent Experience I travel an 1.5 hours to get to Hudson Valley Volkswagon. There is a service center closer to me but I choose to take the longer drive because of how I travel an 1.5 hours to get to Hudson Valley Volkswagon. There is a service center closer to me but I choose to take the longer drive because of how easy from start to finish with HV. I had to reschedule because of the weather and they were understanding. Friendly, helpful and the service didn't take long, I waited while they worked on my car. Highly recommend the service department! More

Late Friday night service with no call or appt. I hit a pothole at high speed on the highway. I stopped into HV VW late Friday at night with my GTI. The service staff took me right in with no prio I hit a pothole at high speed on the highway. I stopped into HV VW late Friday at night with my GTI. The service staff took me right in with no prior call or appointment. They fixed the damage and had me out in less than an hour. It was amazing service. More

Professional and courteous Milani was very professional throughout our entire car buying process. She was knowledgeable, able to answer all our questions and address any concern Milani was very professional throughout our entire car buying process. She was knowledgeable, able to answer all our questions and address any concerns. She followed up when appropriate and helped us through the entire process. More

Great buying experience Marc and Mindy made the whole buying process easy. No stress whatsoever. Car was delivered before the expected date. Would recommend it without a sha Marc and Mindy made the whole buying process easy. No stress whatsoever. Car was delivered before the expected date. Would recommend it without a shadow of a doubt. More

They always go above and beyond! I've been having my Volkswagen serviced here since I bought it in 2012. They always go above and beyond. Everyone I have dealt with has been professio I've been having my Volkswagen serviced here since I bought it in 2012. They always go above and beyond. Everyone I have dealt with has been professional and friendly, and more importantly they can be trusted to not try to get the customer to make repairs that are not needed. More

Helpful, professional service I have been a regular customer of HV Volkswagon since I bought my car there in 2005. As usual, they provided reliable service in a professional manner I have been a regular customer of HV Volkswagon since I bought my car there in 2005. As usual, they provided reliable service in a professional manner. In addition to the oil change that I needed, the serviceman checked my tires, brakes, a multipoint inspection and lubricated the doors and trunk. I was only charged for the oil change, for which I had a coupon in addition. I always feel that I can count on help when I need it and that my older car will be safe. More

service fantastic service department. helpful, friendly, efficient. I didn't have appointment, but had back seat stuck and Jason was able to get me into servi fantastic service department. helpful, friendly, efficient. I didn't have appointment, but had back seat stuck and Jason was able to get me into service since he couldn't unstick either More

Very good Hv volkswagon had me in and out less than an hour and they were a great help. SERVICE WAS great and I would definitely recommend them to others Hv volkswagon had me in and out less than an hour and they were a great help. SERVICE WAS great and I would definitely recommend them to others More