My Review Of Hunter Hyundai Subaru:
First off, this dealership allegedly doesn't sell many cars, which is apparent when you walk into the "showroom" that hasn't been updated since the 80s, and then even more so when they start telling you their "best deal". The salesman we worked with was Billy, he was very nice at first, rather pushy but what else would you expect from a car salesman. Going in there, I knew more about the car I wanted than they did, I was sitting there telling THEM about it! I test drove the vehicle, and I was the one who had to start a dialogue about what the car does and how it works. They let me take the car I wanted home for the evening, I came back the next morning after going to two other dealerships to check out prices, and tried to get them to come down on their asking price. They showed me the "invoice price" which was a complete lie, then they wouldn't go more than $500 under the sticker price! I wanted to do business with them as they let me take the car home, and I was the only one to put mileage on it, but Mike, the manager, was a complete brute once he realized we weren't going to take his "best offer". I felt as if they were trying to take advantage of us because we look very young and it was obviously our first time purchasing a new car on our own. They spent more time bashing and trash-talking the other dealerships than trying to make us new customers and everything they were accusing the other dealerships of, Hunter Hyundai was guilty of!
After Mike rudely turned us away when we said we weren't going to take his "best offer", we went to Hyundai of Asheville and got the car for literally $2,300 cheaper than Hunter's best offer. We bought the car from Asheville that evening. Mike and Billy obviously realized they had made a mistake by letting us go as they began incessantly calling me even two weeks after the fact (every time they called I was asleep, in a meeting, or just couldn't get to the phone and I REALLY did not want to speak with them even if it was to just say I bought the car already from somewhere else), then finally when they called me the last time all they said was "great news! give us a call!" STILL not stating their new offer. That's when I told them we bought the same exact car from Hyundai of Asheville, how much less we got it for, and how NOT rude Asheville was. After talking to some of my family members and a friend who tried to buy a car from here all I heard were their horror stories! Hunter is amazing at tricking people but terrible at customer service and quality.
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6/14/2013 11:11:48 AM
We are actually one of the largest dealer groups in Western North Carolina and sell approximate 2,500 vehicles per year. Our Nissan facility is the newest in the region and we are in the process of upgrading our Subaru Hyundai facility.
I have tried to reach you twice, but have not heard back. There is a misunderstanding on the price you thought was "sticker" (or the MSRP printed on the Monroney sticker). We often discount the vehicles below "sticker" and indicate the lower price through a hang tag on the rear view mirror or write it on the windshield. What you assumed was "sticker" was actually the discounted price, which was way more than $500 below the "sticker".
I am sorry that you and I have been unable to speak regarding the misunderstanding. Please feel free to contact me anytime.
Regarding the customer service and quality, we constantly strive to be perfect, but are not always. However, when we make a mistake, I personally try to correct it. We believe in being here for the long term as indicated by our seventy years in business.
6/15/2013 12:17:37 PM
I was definitely not confused about what the sticker price was, the invoice price, and the "best offer" I received. Mike and Billy even printed out these things for me, plus they printed out a copy of what another dealerships sticker price looks like and how they'll pull a fast one on me. The best offer I received from your business was $31,500. I got it from another dealership in town for $28,290. Your employees would not budge and like I said, were rude to me. There was no discount, nothing written on the windshield and nothing hanging from the mirror. The car I wanted wasn't even on the lot yet, Billy pulled it out because I came in and asked for it.
I don't know how much more clear I can make it that I don't wish to speak with you as this was almost three months ago and I bought my car elsewhere.
Thank you for responding to me.