I bought a Subaru Forester from Hunter Automotive on Saturday, January 30, 2016 and paid for it in full that same day. I was told by Trey McBride that I needed to pay my South Carolina taxes on the vehicle (I live in Greenville, SC) as soon as possible, mail the original receipts to him and he would then apply for my tag, title, and registration -per a $39.00 DMV fee for that and a $499.00 service fee. I paid all vehicle property taxes on the car the following Tuesday, February 2, 2016. The day that I bought my car, I was given a temporary 30-day tag.
On February 25, 2016, I called Hunter Automotive because I was concerned my 30 day tag was almost expired and I had not yet received my tag, title, or registration. I was told not to worry, that it was on its way and should be there before the temporary tag expired on March 2. I was told if I did not receive it the following Monday, to call them and let them know. On Monday, my husband and I both spoke to several employees including Trey and Tracy that told us they would check on the status of my tag application. I was also told that my call would be returned by all employees that I spoke with. None of my calls were returned. I was repeatedly jerked around and referred to different employees. Finally, on Tuesday, after countless calls, Tracy informed me that my tag has yet to be applied for and she has no idea when the paperwork will be filed so that I can receive my tag. Tracy told me she would call me back within the next 15 minutes to solve my problem. Not only did she never call me back, I later found out she left for the day. My car will not be covered by insurance with an expired tag, therefore, I am unable to drive it. I have been lied to, mislead, deceived, and not treated like a customer that paid over $27,000 in full for a vehicle. They refuse to give me my title to a car that I rightfully own and refuse to address my problem. They have done absolutely nothing to rectify my problem and have treated my business as if it means nothing.
Please, if you are looking for employees that will treat you as you deserved to be treated, do not buy your vehicle here. If you are looking for a Subaru, I would highly recommend Fairway Subaru in Greenville, SC or Prestige Subaru in Asheville, NC.
I will never consider doing business here again. I will never recommend anyone doing business here and I will actively try to dissuade people from coming here. My time and money are more valuable than this.
I Recommend This Dealer:
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