I came into Volvoville to make arrangements to lease another Volvo. Most people find interacting with a car dealership like a tug of war , trying too get what you want at the most advantageous price. Eddie Ferrari has his own unique way of turning what would normally be an unpleasant stressful endeavor into a smooth comfortable experience, like getting together for a social function with an old friend.
Instead of the haggling that goes on in many car dealerships, Ed went out of his way to find out what I wanted in my new lease , and offered me their best price upfront. He made recommendations of which options I would enjoy and which I might not. He even went as far as to show me something I was not even aware of, that there was a wheel option available at virtually no cost that was a stylish upgrade, without the extreme low profile tires that might risk easy pothole damage and were far more costly to both purchase and repair.. Unlike a lot of places, he showed me that in less wait time then expected he could have a car custom built for me, making exactly what I wanted, rather then try to pigeon-hole me into something more convenient for them already sitting in stock. He showed me certain available options that would be convenient and advantageous at minor increase in cost. I don't think anyone could have made this transaction any more comfortable. I was uneasy that a recent credit transaction might have negatively impacted my credit report and that I might have been told that I would not qualify for an advertised promotion price because of it. Eddie took my credit information to their financing specialist who quickly analyzed the information, ran my report and came back to us, while still at Ed's desk to politely inform me that I fell well within their parameters for the rates Ed had quoted to me. There was absolutely no game playing of the type people experience elsewhere, of telling people they don't qualify for the promotional rate but can have the car, but at higher cost. I saw no intent to play any such games at this place. Also, Ed obviously had the discretion and latitude of the dealership to make the deal directly with me. It appeared obvious that those parameters had been set out by their management well in advance so none of those actions were done in front of the customer, making the transaction so much smoother and far more efficient. There was none of the circumstance often cited by customers as occurring elsewhere, where the salesman has to keep running back to the manager to ask permission for each step, like a child asking the teacher for permission to go to the lavatory. Absolutely none of that here. All of this even took place at the end of the day on a holiday weekend, when most sales staff would want to go home, with no rush or stress to get me to leave. It was obvious that his only real concern was that I depart satisfied that all my needs and questions were addressed and that I did leave pleased, not in any way agitated. I would recommend Mr. Ferrari to even the most critical of consumers, and doubt that anyone will find fault with the way they are treated by him. Its very obvious that he is not just looking to make a quick deal, but rather to cultivate a relationship, like a true professional, where the consumer is happy to come back when the lease is due for termination , looking for their next vehicle, which is what I expect to continue to do.
I Recommend This Dealer:
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