Tom Peck Ford - Service Center

Flat Tire removal, repair and replacement. Dealer performed tire repair, not clear if puncture plug repair is warrantied in future by tire manufacturer??. AAA road services did the actual t Dealer performed tire repair, not clear if puncture plug repair is warrantied in future by tire manufacturer??. AAA road services did the actual tire removal and spare tire install. The Ford furnished lug wrench ( new with truck in 2017) was not adequate to loosen lug nuts. Wrench steel bar bent rather than turning to loosen lug nuts. Luckily there was a State Trooper assisting that had an adequate sized lug wrench. If I was in a Do It Yourself situation I would have been stranded on the interstate roadside. The Ford service contact says that this happens all the time and could not offer any resolution. Ford should provide a wrench with the truck that will function for all known conditions - major issue. More

Ryan in Service Ryan was our service adviser and gave exceptional service. Kept updated on our car. He truly believes in customer first. Thank you for you customer se Ryan was our service adviser and gave exceptional service. Kept updated on our car. He truly believes in customer first. Thank you for you customer service. Bob Pietrini More

Repairs not completed on time! Monday they call to bring car early to start repairs ask if they had parts they say yes. they sent it out to a two different third party's to do the w Monday they call to bring car early to start repairs ask if they had parts they say yes. they sent it out to a two different third party's to do the work. (never told it would go to a third party). Tuesday, did not start on the next day car sat on lot. promise it would be done Thursday now late Friday still not done. would not trust my car to them again! once a lies start trust is out the door. last time I'll set foot on their property is to pick up and inspect work done. More

Service The Quick Lube People are awesome, the best that there is . The Service Department is a 4 star service . Tony that helped me , is why I come back here The Quick Lube People are awesome, the best that there is . The Service Department is a 4 star service . Tony that helped me , is why I come back here !! More

poorest service available but a vehicle over a year ago went in for a tire rotation and oil change they ended up nut tightening the lug nuts on a wheel fell off on the road ove but a vehicle over a year ago went in for a tire rotation and oil change they ended up nut tightening the lug nuts on a wheel fell off on the road over a two week period they tried to fix my car still not satisfied More

Great Experience! Working with Tom Peck Ford was a real pleasant experience. The service department kept in touch with me on the status of my vehicle and it was a seam Working with Tom Peck Ford was a real pleasant experience. The service department kept in touch with me on the status of my vehicle and it was a seamless process from drop-off to pick-up. Thank you! More

Tom Peck Ford of Huntley - Great Dealership Recently purchased my 8th car from Tom Peck Ford over the years, and I have all of my vehicles serviced there. The staff are all polite and friendly Recently purchased my 8th car from Tom Peck Ford over the years, and I have all of my vehicles serviced there. The staff are all polite and friendly and all provide professional and great services, whether just answering question about the vehicle or providing service and maintenance on the vehicle. More

Service The Service Department was very helpful and very knowledgeable. Diagnosis was done quickly and the car was ready to pick up when promised. Recommend The Service Department was very helpful and very knowledgeable. Diagnosis was done quickly and the car was ready to pick up when promised. Recommend this dealer to anyone. More