Hyundai of Bedford
Cleveland, OH
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The service department damaged the vehicle and have failed to repair the panel for 2 months. They are not serious about taking care of their customers. Sale was complete and they have washed their hand failed to repair the panel for 2 months. They are not serious about taking care of their customers. Sale was complete and they have washed their hands of taking care of damage they did to my car. More
This dealership is not only a convenient distance from my home , they also find a way to make my time there seamless w/ lovely refreshments to great tunes. Even on their busier days they make sure to make me home , they also find a way to make my time there seamless w/ lovely refreshments to great tunes. Even on their busier days they make sure to make me feel like a priority and to provide the best customer service!! I’ve bought two cars now and my salesman Tyler Beasley never disappoints. From Sales to Service , You can’t go wrong w/ Hyundai Of Bedford More
I am extremely disappointed with my experience at Hyundai Bedford. I purchased a brand-new car in September 2025, and less than 8 months later I continue to have collision warning signals constantly appearin Bedford. I purchased a brand-new car in September 2025, and less than 8 months later I continue to have collision warning signals constantly appearing on my dashboard. Every time the warning comes on, the alert signal goes off as well. When I previously brought this concern up, I was told that if the light comes on and then goes off, it is “fine,” and that I could only bring the car in if the warning stayed on for days. That response is unacceptable for a new vehicle. On top of that, my Blue Link stopped working on Sunday. I called repeatedly on 5/18/2026 trying to reach the person who originally set it up for me, but I never received a callback. I called again on 5/19/2026 and still got no response until I requested to speak with the manager. After explaining everything, the manager, Drew, stated that he oversees all departments but that it was “not his job” to help fix my Blue Link issues or the warning signals on my dashboard. Instead of showing empathy or trying to help find a solution, he spoke rudely and dismissively. A responsible manager should know how to communicate professionally with customers and help resolve problems, especially when dealing with a new vehicle that is already having issues. Ironically, the employee who originally helped pair my car with Blue Link treated me with far more respect and professionalism. He listened, treated me like a human being, and offered possible solutions for my car concerns. Drew’s attitude, lack of accountability, and poor customer service were disgraceful. Based on my experience, he is not fit to lead a team or manage customer concerns. More

