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Hyundai of Cool Springs

Franklin, TN

4.6
1,445 Reviews

201 Comtide Court

Franklin, TN

37067

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1,445 Reviews of Hyundai of Cool Springs

November 05, 2022

Miss Knechtel treated us great from the first phone call. She went out of her way to answer questions and looking on the car lots to find our car. She treated us like family and I can't say enough great thi More

by cathymikesexton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haj Ebrahem, Sandy Knechtel
Nov 10, 2022 -

Hyundai of Cool Springs responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Hyundai of Cool Springs to have earned it. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Hyundai of Cool Springs!

November 04, 2022

I've had a remarkable experience with Sandy Knechtel - her positive attitude and follow-up through the purchase and service experience is exemplary. Looking to purchase yet another Genesis vehicle from t More

by glennr01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Knechtel, Nick Taylor
Nov 10, 2022 -

Hyundai of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Hyundai of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

November 03, 2022

Sonny was so incredibly helpful! He made the buying process super easy! Grateful for the help experience! More

by kebelk92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
Nov 09, 2022 -

Hyundai of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 01, 2022

Mr. Farmer is an excellent asset to this dealership and made my car buying experience wonderful! More

by Daniel.davis0822
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Tilley, Mark Salvino, Haj Ebrahem, Sonny Farmer, Brandon Alexander
Nov 07, 2022 -

Hyundai of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Hyundai of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 31, 2022

Sonny worked hard to help me get the vehicle I wanted to get. Really enjoying the new vehicle. More

by Zoolander83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Fagan, Sonny Farmer
Nov 07, 2022 -

Hyundai of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cool Springs. Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2022

We had been looking everywhere for a GV70 for quite some time and had become very frustrated before finding Joe Macke. He ordered us a car and we were surprised at how fast it got there. Joe was so easy to More

by todd.hagan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Macke
Oct 28, 2022 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 18, 2022

Joe Macke is the BEST! He went over the top to help me with my purchase. He’s your guy! I appreciate you!! More

by 16lakehaven
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Salvino, Joe Macke
Oct 21, 2022 -

Hyundai of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

October 17, 2022

From the beginning to the end of this process, Sonny has been very pleasant and most helpful. He kept in contact with me through every step and every change. He is professional and kind and genuine. I def More

by sophiaelisabeth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Farmer
Oct 20, 2022 -

Hyundai of Cool Springs responded

Hi, thank you so much for your feedback about Hyundai of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

October 17, 2022

Buying a car has not not been a very fun experience filled with constant disappointment, low inventory and cocky salespeople slinging inflated prices with impunity. Hyundai of Cool Springs on the More

by Kellydeeking
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Haggard, Sandy Knechtel, Joe Macke
Oct 20, 2022 -

Hyundai of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 16, 2022

This was my first time buying a car without a parent or knowing the salesperson. It was like Joe and Sandy were my family and they made sure I got what I wanted and at the best price. Was probably the mos More

by Angela Ainslie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Knechtel, Joe Macke
Oct 20, 2022 -

Hyundai of Cool Springs responded

Hi Angela, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! Thanks again for the recommendation, and have an amazing day!

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