Hyundai of Cool Springs

Everyone here is so friendly and helpful. Craig helped me from the very beginning to find my perfect car as a first time (new car) buyer. He made my experience awesome and I’m so happy with m Craig helped me from the very beginning to find my perfect car as a first time (new car) buyer. He made my experience awesome and I’m so happy with my Elantra!! I felt very supported every step of the way. Thanks Craig and Hyundai of Cool Springs! More

Great experience- everyone was professional and friendly- Joe Macke was an extraordinary salesman and he gave us the attention we needed to confirm we wanted to work with Genesis of Cool Springs Joe Macke was an extraordinary salesman and he gave us the attention we needed to confirm we wanted to work with Genesis of Cool Springs More

Excellent to work with. Felt no pressure and well supported throughout the purchase process. Brandon , manager and Chad finance were also great to work with Felt no pressure and well supported throughout the purchase process. Brandon , manager and Chad finance were also great to work with More

Kim was extremely helpful throughout the buying process and kept us informed of the status of our vehicle. and kept us informed of the status of our vehicle. More

Great people, peyton is a awesome person! He took the time to answer all my questions. He went the extra mile with customer service! He took the time to answer all my questions. He went the extra mile with customer service! More

Excellant customer service. I was very pleased with all aspects of my visit. My salesman Joe Macke was the best! He kept in touch with me and let me know when the car was delive I was very pleased with all aspects of my visit. My salesman Joe Macke was the best! He kept in touch with me and let me know when the car was delivered and would be ready to see and purchase. He made the whole experience pleasant and easy. Love my G70 and salesman! More

I have purchased three vehicles from this dealer, and I look forward to doing more business with them in the future. They always take care of me and they are easy to work with! look forward to doing more business with them in the future. They always take care of me and they are easy to work with! More

Terrible customer service. ANOTHER Factory recall and I had scheduled an appt almost 2 months out (their earliest appt). Wife arrives with the car and without even looking ANOTHER Factory recall and I had scheduled an appt almost 2 months out (their earliest appt). Wife arrives with the car and without even looking at it decide that NOW is the time to tell her they will need it for 2 days. No ride home. No car to borrow. No NOTICE! Finally the car is ready (5 days later with zero updates) and they didn’t have to do ANYTHING to it. Said that the recall service DID NOT need to happen after running tests (cool…but 5 days?) while trying to sell me on “needed” services. Go to pick up car and the service guys are not speaking to each other while bringing our car out, frustrating the guy trying to pull our car out. He backs up, puts it park and starts talking to another service guy out the window for several minutes NOT about my car but about the clown show show happening in the lot. Finally having it with the lack of customer care, I STOMP down to where he’s parked and LOUDLY instruct him to get out of my car…I’m tired of waiting again!!! Some guy instructs me that I “better calm down”. Better calm down? “Or what?” I ask. Service guy starts taking off lanyard from around neck and setting stuff down like he’s about to fight. I get the car, let them know what think of them in my best Army vernacular and leave. These folks do not care about you, your time, and more than likely…your car. More

Hyundai made the buying process super easy. Would definitely do business with them in the future. Would definitely do business with them in the future. More

Craig Francis was great to work with. Probably one of the easiest and fastest transactions I have had in the last year purchasing a vehicle and we have bought a bunch this year! Highly re Probably one of the easiest and fastest transactions I have had in the last year purchasing a vehicle and we have bought a bunch this year! Highly recommend… More