From: susan [mailto:susancr@yahoo.com]
Sent: Monday, May 20, 2013 10:47 AM
To: Jeena Verdelotti
Subject: Re: New Car



Hi Jenna,

Thank you for the wonderful professional and personal manner in which you treated me. I was so very comfortable in my visit to Hyundai of New Port Richey. I felt not one bit of pressure, and the way this whole thing played out, mostly via email, was fantastic. I will be recommending you to anyone I have any dealings with. I am starting to review all the 'parts and buttons' of my new car. Only thing giving me a hard time it the cargo net. But that's minor. I'll figure it out. Thanks again for your assistance in putting me in my new Elantra. I LOVE LOVE LOVE it.

Sincerely, Susan Crissman

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Felix met me on the lot and was very informative. Having someone know the ins and outs of the car really helped me make my decision to purchase a car for my wife. Even with the place very busy Felix did not make me feel rushed and treated me with respect.
No one likes going through the hassle of buying a car, but Jersey Boy Felix and the Staff and Hyundai of New Port Richey made me feel at home.
My wife loves her new Accent, and as we know a happy wife is a happy life!
Thank you Felix!

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I can't begin to express my appreciation to Dave, Danielle & Shane, they went above and beyond to help me out of a bad situation into my new 2013 Tucson...Thank you, Thank you, Thank you! The service dept is the best...extremely helpful, always accommodating, work done quickly and correctly. Everyone is extremely friendly and explains the work being done. I recommend Hyundai of New Port Richey to everyone and they now have a customer for life!

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Beat the USAA Price we were given from another local dealer. Very friendly and accommodating. A little long on the wait to see the Finance Manager. Really worked well with us for our son's new car. Will be back.

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We came in looking for 1 or maybe 2 cars, to replace our current leased Nissans. Had a great experience with the sales team (Paul) and the finance team (Aaron) in making a deal happen that was reasonable, feasible, & quasi-affordable. Looking forward to re-visiting in 6-12 months to swap vehicles and into something newer/bigger for the wife most likely, after we've been able to re-establish some payment history. Thanks for everything to Paul & Aaron!

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Jeena did a great job. No pressure and very knowledgeable and professional. I would buy my next car from Jeena and this dealership in a minute.

Car dealers can be very difficult and sometimes deceitful but not here. Everything about the purchase was done just perfect.

The business manager that completed the paper work part of the deal was also a pleasure to work with. This is usually the part of buying a car that I also dread...but not here. He was quick and professional.

I would recommend Jeena and this dealership if you are looking for a fair deal. I started this deal on the internet and it saved us time and trouble...I would do it this way again. I liked everything about the transaction.

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I am a 46 year old woman who has NEVER enjoyed looking for a new vehicle. I do not like pushy salesMEN and the entire experience of walking into a dealership simply makes me ill. I have to say, in all honesty, this was as easy and painless as purchasing a matchbox car at Target!!! I started my search online looking at used cars thinking that would be my only option. I received an email from Jeena introducing herself and giving me the option to CALL her and talk about what I am looking for. I called her, still feeling a bit anxious, and in a matter of she quickly explained how it would most likely be easier to purchase a new car. I said ok lets try - still thinking well this is just how it has to start - I will go and get disappointed, end up in a used car after they use up my whole day. I told Jeena I would head her way shortly...she said "NO, we will get all of this taken care of over the phone". She needed very simple information, she went over the colors I liked and that was it. I arrived at the dealership at approximately 4 in the afternoon with drivers licenses, utility bill, copy of a registration and insurance card and my bank statements; she had the car ready for me to look at and test drive. Very nice vehicle with all the bells and whistles and for a few dollars more a month I have a protection plan that covers int/ext and tires. They even gave me a nice bucket full of cleaning supplies to care for my new car! Did I mention that I am self employeed and credit "challenged". As I said I arrived at approximately 4pm - by about 6pm I was driving off the lot with my brand new 2013 red Sonota, with a BIG SMILE! I was able to get to my last estimate of the day and in style! I needed a vehicle that day- Jeena and the great folks at New Port Richey Hyundai made that happen for me and they did it with great ease. If you are in the market for a vehicle I would suggest you take a minute and look at the Hyundai - it is a great product with great warranties and protection plans at a very reasonable price. If you are anywhere within driving distance of New Port Richey - I would suggest giving Jeena a call she is very pleasant to work with as well as skilled - when purchasing a big ticket item such as a vehicle, its very important to feel comfortable about spending your hard earned dollars - I guarantee you if you work with Jeena at Hyundai of New Port Richey - you're going to feel very comfortable. Happy Customer - Vickie Cheladyn

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Jeena was very responsive In replying to my email request and called me back within moments after hearing my price to accept the price I offered. After that it was easy to wrap up the rest of, the deal. Two days later, after special ordering the color we wanted, we met Jeena at the dealership and concluded the purchase in an extremely professional and friendly manner. I would certainly recommend Jeena and the dealership to anyone I know.

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What a fantastic experience we had at Hyundai New Port Richey! After a morning of being hustled over at Wesley Chapel, it was very refreshing to come in there and be treated as we expected. Our dilemma began 2 weeks prior @ Wesley Chapel where we wanted to lease 2 cars, one for me and one for my husband (we are past customers, leased 4 cars from there). We were promised that if we leased 1 Hyundai then, "an AMAZING deal would be rolling in in 2 weeks", which we should wait for in order to get my husband’s car. We told them the exact car we wanted and we were promised that it would be there May 4th (in 2 weeks). May 4th comes and we walk in all smiles, only to be told that the salesman was "relieved of his duties" and the sales manager, Peter, quit 3 days ago...Fabulous...We explained the situation to our new salesman Mark, who I honestly believe felt sorry for our situation and did all that he could do to help. But then when we spoke to a sales manager and explained it to him, he simply said that there was "nothing he could do to get us to the price we were promised". End. Of. Story. No "let’s try another vehicle", no "perhaps retail?", Nothing at all. So my husband told them that we were extremely disappointed and would never be back and would never look twice at Hyundai Wesley Chapel, to which the sales manager replied "I’m sorry you feel that way". Now fuming my husband called the owner and left a message telling our story, just to vent and let him know the sort of shenanigans going on up there. A very nice man named Felix called within 5 min and asked us to come down to New Port Richey, where he worked, and said that we could probably work something out. And work something out we did! We now OWN the exact Hyundai that was supposed to be waiting for us that morning! They offered to buy us pizza, we laughed and joked with him, it was so different that WC. Our deal was a grueling one, and wouldn't have been made without the sales manager Rob, who was an absolute pleasure to work with, and Dave Frazier, the owner, who not only mended a broken relationship that his location wasn't even responsible for, but also gained 2 new customers. We will NEVER be back to Wesley Chapel, now that we own the car; we will drive right past it to New Port Richey for any service, future leases or purchases. Thanks again Felix, Rob, Dave, and even Mark from WC!

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My wife and i came in to browse our options and see what was available to us . This is when we were greeted by Felix after browsing the lot. He was very friendly and engaging but also not pushy. he was able to help guide us through what would fit our needs as well as budget too, (which being new parents is very important to us.) After looking at the Hyundai Accent and taking a ride in it that was what we ended up taking home. Felix even managed to get us a Marathon Blue accent that had just rolled up on a truck. Hes great and id definitively recommend him to anyone walking on the lot.

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