My Review Of Hyundai of New Port Richey:
What a fantastic experience we had at Hyundai New Port Richey! After a morning of being hustled over at Wesley Chapel, it was very refreshing to come in there and be treated as we expected. Our dilemma began 2 weeks prior @ Wesley Chapel where we wanted to lease 2 cars, one for me and one for my husband (we are past customers, leased 4 cars from there). We were promised that if we leased 1 Hyundai then, "an AMAZING deal would be rolling in in 2 weeks", which we should wait for in order to get my husband’s car. We told them the exact car we wanted and we were promised that it would be there May 4th (in 2 weeks). May 4th comes and we walk in all smiles, only to be told that the salesman was "relieved of his duties" and the sales manager, Peter, quit 3 days ago...Fabulous...We explained the situation to our new salesman Mark, who I honestly believe felt sorry for our situation and did all that he could do to help. But then when we spoke to a sales manager and explained it to him, he simply said that there was "nothing he could do to get us to the price we were promised". End. Of. Story. No "let’s try another vehicle", no "perhaps retail?", Nothing at all. So my husband told them that we were extremely disappointed and would never be back and would never look twice at Hyundai Wesley Chapel, to which the sales manager replied "I’m sorry you feel that way". Now fuming my husband called the owner and left a message telling our story, just to vent and let him know the sort of shenanigans going on up there. A very nice man named Felix called within 5 min and asked us to come down to New Port Richey, where he worked, and said that we could probably work something out. And work something out we did! We now OWN the exact Hyundai that was supposed to be waiting for us that morning! They offered to buy us pizza, we laughed and joked with him, it was so different that WC. Our deal was a grueling one, and wouldn't have been made without the sales manager Rob, who was an absolute pleasure to work with, and Dave Frazier, the owner, who not only mended a broken relationship that his location wasn't even responsible for, but also gained 2 new customers. We will NEVER be back to Wesley Chapel, now that we own the car; we will drive right past it to New Port Richey for any service, future leases or purchases. Thanks again Felix, Rob, Dave, and even Mark from WC!
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