INFINITI Of Melbourne

Right on time, answered all my questions. Love my new qx80, and now the attentive folks that back it up! Love my new qx80, and now the attentive folks that back it up! More

Robert was phenomenal. He kept me informed during the process. He was professional and polite. Enjoyed working with him. He kept me informed during the process. He was professional and polite. Enjoyed working with him. More

Service was outstanding, however I didn't anticipate spending $800 for other repairs. I only have 19,000 miles on this car. spending $800 for other repairs. I only have 19,000 miles on this car. More

I went to a lot of dealerships before I came to infinity of Melbourne and I have to say the experience was the best . It was an easy transaction and the people were very. Ice . of Melbourne and I have to say the experience was the best . It was an easy transaction and the people were very. Ice . More

Robert, the service advisor was exceptional in describing to me the thorough tag diagnosis and repair options. repair was completed to high-quality and early. to me the thorough tag diagnosis and repair options. repair was completed to high-quality and early. More

I have been going to this dealership for over 7 years because of their excellent maintenance skills and customer care. because of their excellent maintenance skills and customer care. More

I’ve had a very disappointing experience with the Infinity of Melbourne Service Center recently. As a luxury vehicle service center, I would expect a much higher level of communication and accountabi Infinity of Melbourne Service Center recently. As a luxury vehicle service center, I would expect a much higher level of communication and accountability. Over the past couple weeks, I called the service department three separate times and left messages, but I never received a callback. Ultimately, I had to go online myself just to schedule an appointment. When they came to get my vehicle, I also asked them to address oil spots inside my car. While they did perform a detail, which I appreciated, the oil spots were not addressed at all. These spots were actually caused during my previous visit when they replaced my turbos, so I was expecting them to correct the issue they created. Overall, I feel the service center has gone downhill. For a luxury brand dealership, the level of follow-up, communication, and attention to detail should be significantly better. There’s a lot of room for improvement. Not sure if I will bring my car back for service at this location or any Infiniti. Guess we’ll see. More

All around I was satisfied with every part of my service. The time to complete the service was acceptable. Robert explained all the recommended services with clearly with no pressure. Good service adviser ?? The time to complete the service was acceptable. Robert explained all the recommended services with clearly with no pressure. Good service adviser ?? More

First time Infinity ( used) owner. Love the product. Coming from Mazda ( I partly left because of their service advisors ), I can tell that Infinity treats customers to an upscale envi Love the product. Coming from Mazda ( I partly left because of their service advisors ), I can tell that Infinity treats customers to an upscale environment. More

My experience has been great with the dealership The staff members are always kind and helpful staff members are always kind and helpful More