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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.5
599 Reviews
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8751 W 159th St

Orland Park, IL

60462

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Showing 599 reviews

May 21, 2024

Quick service. Friendly staff. Clean environment. Easy to reschedule my appointment I don’t need 15 letters to comply this. More

by SONYADUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

INFINITI Of Orland Park responded

Thank you for your concise and positive feedback! We're thrilled to hear that you had a quick service experience with our friendly staff in a clean environment. We understand the importance of convenience, and we're glad that rescheduling your appointment was easy. Your satisfaction is our priority, and we appreciate your business. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

Helpful
May 20, 2024

The women who checkedme in was VERY courteous, accomodating, and professional. I dont know her name (she was an african american women). Very lovely. SHe was great about calling a Lift for me and More

by MARVIE_FIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DiD not get her name.
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May 23, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your wonderful experience with us! We strive to make every visit as smooth and pleasant as possible, and we're glad to hear that your service was quick and hassle-free. If there's anything else we can assist you with, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

Helpful
May 20, 2024

Very nice facility, good inventory. Slow with paperwork. Compared to other Infiniti dealerships we’ve visited we felt that Orland Park wasn’t concerned with our satisfaction. We boug More

by finkey5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
JJ Vock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Ortiz Anderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marquie
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback and for choosing to purchase your vehicle from us. We're glad to hear that you appreciated our facility and inventory. However, we regret to learn that your experience with the paperwork was slow and that you felt we were not as concerned with your satisfaction compared to other Infiniti dealerships. We apologize for any inconvenience you experienced, especially regarding the detailing of your car. Your feedback is invaluable and will help us improve our processes to ensure a better experience for our customers in the future. We appreciate your business and hope to have the opportunity to serve you better in the future. Best Wishes, INFINITI Of Orland Park

Helpful
May 20, 2024

it was a pleasure to do business with guys at Infiniti of orland park keep the good work up More

by spanky1261
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We're delighted to hear that it was a pleasure doing business with us at Infiniti of Orland Park. We appreciate your encouragement and will continue to strive for excellence. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

Helpful
May 20, 2024

Great place to have your car Serviced trusted technicians great customer service more importantly, Reliable More

by TREYFLOW3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanics are Number one
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May 23, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic feedback! We're thrilled to hear that you found our service to be great, with trusted technicians and excellent customer service. Reliability is very important to us, and we’re glad to know we’ve met your expectations. We appreciate your trust and look forward to continuing to provide you with top-notch service. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best Wishes, INFINITI Of Orland Park

Helpful
May 20, 2024

Alyssa two words “Rock Star” great to work with , she goes above and beyond pleasant More

by STACY_MONDAINE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ Vock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Badillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic feedback about Alyssa! We're thrilled to hear that she provided you with rock star service and went above and beyond to ensure a pleasant experience. Alyssa is indeed an invaluable member of our team, and your kind words will mean a lot to her. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best Wishes, INFINITI Of Orland Park

Helpful
May 19, 2024

I was very pleased with my experience. Everyone at the dealership was kind and helpful. The place was clean and very inviting. I will not hesitate to use them again for my vehicle maintena More

by AngelaDe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your wonderful experience with us! We are thrilled to hear that our team was kind and helpful, and that you found our dealership clean and inviting. Your satisfaction is our top priority, and we are delighted to know that you plan to return for your vehicle maintenance. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best Wishes, INFINITI Of Orland Park

Helpful
May 18, 2024

Joe was easy to work with and extremely responsive as well as knowledgeable. He’s a good guy! More

by smpierre06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ Vock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marquie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your wonderful feedback! We're delighted to hear that Joe was easy to work with, extremely responsive, and knowledgeable. He truly is a valuable member of our team, and we’re glad he could make your experience a positive one. We appreciate your kind words and your business. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best Wishes, INFINITI Of Orland Park

Helpful
May 16, 2024

Great service and very responsive staff. Scheduling of my service was easy and timely and my car's service was completed in record time. Also, the coffee machine is the best!! More

by PORTABLETHERAPY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for your fantastic review! We're thrilled to hear that you had a great service experience with us and that our staff was responsive to your needs. Making scheduling easy and completing your car's service in record time is what we aim for, and we're delighted that we could meet your expectations. We're also glad you enjoyed the coffee machine! If you need any further assistance or have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

Helpful
May 16, 2024

My husband and I were completely impressed with their professionalism and customer service. The ambiance there is always inviting and comfortable. The staff is not only friendly but also highly skilled. More

by SLECOURE007
Recommend Dealer
Yes
Employees Worked With
JJ Vock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Kendra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're delighted to hear that you and your husband were impressed with our professionalism and customer service. Creating an inviting and comfortable ambiance for our customers is important to us, and we're glad you found it so. It's fantastic to know that our staff, in addition to being friendly, is highly skilled, and that you're pleased with your automobile. If you need any further assistance or have any questions, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

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