INFINITI of Naperville

This was the second car I bought from Infiniti of Lisle and I would still recommend this dealer to everyone. There is another Infinity dealership a lot closer to were I work, but Infiniti of Lisle's price and I would still recommend this dealer to everyone. There is another Infinity dealership a lot closer to were I work, but Infiniti of Lisle's price was much better. I dealt with Terry Becker, the finance manager, and he was very professional, friendly and above all helpful. He was really quick and got me out of there faster than I had imagined. My lease isn't up for another 12 months, but I am already looking forward to returning for my next Infiniti. The only issue I ever had, was that their website was originally hard to find. It took a little effort, but I eventually found it: http://www.theinfinitisuperstore.com. More

Very Very rude, unprofessional and no respect to customers. Can you imagine the owner of the dealer said he don't appreciate your business and you are cheap because a customer trying to bargain the customers. Can you imagine the owner of the dealer said he don't appreciate your business and you are cheap because a customer trying to bargain the best price for the vehicle? Even the manager don't care and respect his customers, what would other salespeople treat the customers? I will never never recommend anyone to shop with them. To help you better understand my situation, I'm disclosing the original e-mail I received from Mike Korallus, owner of Infiniti of Lisle -- Subject: For someone who may have money and or good credit -- Mike Korallus here at Theinfinitisuperstore. Thanks for your interest in the cheapest BMW in the western hemisphere (including Hawaii and most of Europe). As the proud holder and owner of this car I have decided to sell it to you for the internet price and I’ll throw in a fifty dollar bird-dog check to yourself…..fifty!!!....yes that’s right fifty!!!! Keep it and use it to take your significant whatever out for a nice tofu or beef burger and get the cheese…you earned it. Why not, a shrewd negotiator like yourself that reads the newspaper and knows the economical situation with the in’s and out’s of the auto industry deserves the big fiftie. The vehicle can be shipped right to your door with your approval. No hassle no problems. The nicest, for least amount! That’s how we do it and also how we are very successful in this tough economic environment. I think some of the owners of the other stores may be in a pickle because they are $$$$4 grand more than us but not me! I own this store and profit is a dirty word to us. How do we do it? Anybodys guess! But that’s how we feel about passing along savings to our cherished and beloved clients. (one of which you are currently not) Feel free to wire your money if you can buy the car. If you need a two thousand dollar car I can get you one of those for about 2,200. Dollars! Let Micah in the internet arena know what you want and or what it takes to EARN your coveted business. Also let me know if any of your local dealers need help because I am looking to buy distressed dealership opportunities with manageable inventory that I can scoop up at fire sale prices as an investment because we are very conservative. I like you ……you and I think alike. -Mike Korallus -Humble Servant/OWNER 630.241.3000x401 More

I bought a pre-owned 03 G35, in 06. I am not happy with the quality of work, sales & finance tactics these guys play. When I first looked at the car, there were a few issues like the glove compartment cove the quality of work, sales & finance tactics these guys play. When I first looked at the car, there were a few issues like the glove compartment cover was coming off, the car was all dusty. Also, I later realized that the power steering fluid was below minimum & it was quite stiff. I was told that the car will be detailed & be ready for pickup. When I got there, it was just the same with some water thrown on the body. The glove compartment cover was still off. The sales guy said that the tires were new. They were NanKang made and now after 1 1/2 I know they are the worst for snow or even some wet road. I'm so scared of driving this car in the snow. Being RWD it is some what expected to handle badly in snow, but these tires make the car skid like anything. I had to flush the power steering oil, after I insisted to check it twice at Fields Infiniti of Glencoe (Here the service guys sell unnecessary services on the phone) Also, it looked like there was no effort in tuning the car. I had it serviced for the transmission & then it ran OK. I also, realized that this car had not been serviced that often. 10K & 25K intervals. Sucks!! If I knew better!! The dealer sold the warranty for $3000. Then in the negotiations he lowered it to $1699. He should have invoiced that car for 19000 - 1300, instead he put $19500 for the car & 1699 for the warranty. So instead of lowering the cost I overpaid. Also, when I offered for down payment he kept on suggesting otherwise. Overall I feel cheated!.. This was my first real car & a real Car Salesman experience, so lesson learned. I was smitten by the black+premium car & I paid for it, but atleast he should taken care of the car. More