INFINITI of Springfield

Ongoing service problems with qx80 Batteries replaced , car won’t start Now again car won’t start When I called for help told to just bring it in . Indifferent attitude from service . Won’t be going car won’t start Now again car won’t start When I called for help told to just bring it in . Indifferent attitude from service . Won’t be going back and will be trading vehicle Low mileage Sjouke not be having these problems More

All very friendly & considerate. The dealership is well kept & very attentive. There’s a good selection of new & used cars available. The dealership is well kept & very attentive. There’s a good selection of new & used cars available. More

Unethical Dealership! I’m an out of state buyer and chose to speak directly with the used car manager to begin with. I spoke with “K” on Tuesday, and we finalized I’m an out of state buyer and chose to speak directly with the used car manager to begin with. I spoke with “K” on Tuesday, and we finalized the deal except for a few details. He stated that we would wrap things up the following morning. “M.H” the salesman got involved in the deal and things went sideways from there. “K” was not at work on Wednesday and that’s when the lies began. I asked to sign the papers and begin the purchasing process. All of the sudden I was told that I couldn’t use my credit union to finance the car nor was I allowed to pay for the vehicle outright. This was not the discussion I had with “K.” I received a call later in the day that the car had been sold. They stated that they had an identical car for me to purchase as a backup plan :) now that’s funny! The dealership completely wasted my time and strung me along. They are unethical, dishonest, and not trustworthy. Nor do they deserve your business as a consumer. Do yourself a favor and move on. More

Great people to work with and knowledgeable service personnel. I recommend the Springfield Infiniti dealership. personnel. I recommend the Springfield Infiniti dealership. More

They’ve changed for the worse. Im not happy and i will not continue to praise them. Im not happy and i will not continue to praise them. More

Finally found an honest, knowledgeable and professional Infiniti dealership. Got a good price on my new car and a fair price for my trade. Had to drive 250 miles but it was worth it. Infiniti dealership. Got a good price on my new car and a fair price for my trade. Had to drive 250 miles but it was worth it. More

Timely, professional, thorough, neat, and precise describes our Infiniti experience last week! I greatly appreciate the expertise, quality, and care that was provided to my recently purchased 2019 In describes our Infiniti experience last week! I greatly appreciate the expertise, quality, and care that was provided to my recently purchased 2019 Infiniti service. My hubby and I will be back!🎯🌟 More

Residing from out-of-state (OK), I must confess this has been the most pleasant experience of purchasing a vehicle. The entire staff (Victor, Kory, Mathew and Eric) was in constant contact with me and updat been the most pleasant experience of purchasing a vehicle. The entire staff (Victor, Kory, Mathew and Eric) was in constant contact with me and updating me with current status. I have never been in contact with so many people at one dealership in my life. Victor was my salesman and treated us with the utmost respect and made sure we were pleased with our purchase. Thanks Victor and all the other employees at INFINITI of Springfield for making this the best purchase of all other vehicles we have owned. More

This was the second time that I have purchased from Infiniti of Springfield. So I have a 10 year history with this dealer and their service department. It took a little longer than usual to get the new Infiniti of Springfield. So I have a 10 year history with this dealer and their service department. It took a little longer than usual to get the new 2022 QX60, do to the shortage of chips etc…and was elated when it finally came in. Victor was our salesman, very knowledgeable and a pleasure to speak to. He kept in contact during the whole process. In the end, after purchasing the car, you deal with the service department which was part of my decision to go with another Infiniti. You develop a rapport with the service guys and I knew that they would continue to give me great service. More

Larry Spears is an excellent service advisor. I highly recommend the service department at Infiniti of Springfield. I highly recommend the service department at Infiniti of Springfield. More