INFINITI of Van Nuys

over the top service Brought my car in for an oil change and inspection.Was astonished by the service provided by your service advisor Zack Wilson...Was informed of a reca Brought my car in for an oil change and inspection.Was astonished by the service provided by your service advisor Zack Wilson...Was informed of a recall on my car I never knew existed!! I was on a waiter basis and assumed it would take a few hours.was provided with all the conviences of home..Parts were ordered for my recall and was informed periodically on process of work being performed.to my astonishment my car was washed and vacumed before being delivered,your dealership has captured my business from now on!!!!!! MR. Wilson was as professional and polite , and knowledgeable as any employee I have ever had the pleasure to deal with-GREAR SERVICE , and will definitely be back!! More

These guys are the BEST! Their waiting room is super comfortable, spacious and has all the amenities (and then some!). But more importantly, I have always experienced the bes Their waiting room is super comfortable, spacious and has all the amenities (and then some!). But more importantly, I have always experienced the best customer service over there - especially with Rick Robinson. More

Fantastic service! I have been bringing my car to this service center ever since I bought it from this dealership over two years ago, and I have always had a great exper I have been bringing my car to this service center ever since I bought it from this dealership over two years ago, and I have always had a great experience. This is especially due to my service advisor, Rick Robinson, who is very knowledgeable, so helpful, and all about providing fantastic service to his clients. More

good service I am satisfied with the service. Service consultant name is Resty. He completed his work very professionally. I really recommend him to future custo I am satisfied with the service. Service consultant name is Resty. He completed his work very professionally. I really recommend him to future customers. He explained everyhing in detail. So I could know what is current probelm and what is future concern.. I like the service More

Very professional Brandi was very helpful and friendly in handling my service. They provided a rental car which was very helpful. Kept me informed of the status of the Brandi was very helpful and friendly in handling my service. They provided a rental car which was very helpful. Kept me informed of the status of the work. More

Eric is the best!!! Came in to get a new exhaust on my car and there was a little confusion about who was supposed to be helping me. I was in a hurry and Eric stepped up Came in to get a new exhaust on my car and there was a little confusion about who was supposed to be helping me. I was in a hurry and Eric stepped up and handled the situation. He made it so easy and pleasurable to deal with. I typically hate bringing my car into a dealership for service because of how unenjoyable my past experiences have been but Eric changed my thoughts on that. He made sure everything went well and even reached out after the fact to make sure I was happy. More

Rick is the Best! Rick is the only service advisor I will go to. His attention to detail and the knowledge he has about my 11yo G35 are invaluable when it comes to serv Rick is the only service advisor I will go to. His attention to detail and the knowledge he has about my 11yo G35 are invaluable when it comes to servicing my car. He has been my go to guy since 2008! More

Service I have been coming here for service for the last 8 years with Rick Robinson . He is the best and always gives me phenomenal service! I have been coming here for service for the last 8 years with Rick Robinson . He is the best and always gives me phenomenal service! More

I did have an appointment. I waited. Work was done. I'm h I have had three Infinities since 2003. I live in the Santa Monica area, nevertheless I take my car to the valley for any sevice I have had three Infinities since 2003. I live in the Santa Monica area, nevertheless I take my car to the valley for any sevice More

Great Service Zach really took care of me. He was courteous, professional and explained all the issues thoroughly. I felt very comfortable and well taken care of. Zach really took care of me. He was courteous, professional and explained all the issues thoroughly. I felt very comfortable and well taken care of. More