Ide Honda - Service Center

Wonderful customer service! Jim’s a pleasure to work with. I’ve had my vehicle serviced at Dick IDE for 7 years. Jim is informative, personable & efficient. I’ll be bringing m Jim’s a pleasure to work with. I’ve had my vehicle serviced at Dick IDE for 7 years. Jim is informative, personable & efficient. I’ll be bringing my cars to Dick IDE for many more years thanks to Jim. Good service is hard to find. More

Fantastic experience from start to finish...... !!!! This was our second car from the Dick IDE team and our experience was better than the first. We used to shop around but now I know and trust the team This was our second car from the Dick IDE team and our experience was better than the first. We used to shop around but now I know and trust the team (Roberto and Brad) is offering their best price. As far as service goes, my wife just came in for her free oil change yesterday and was in and out under 20 minutes!! Jim in service is a magician. WOW! More

3 times never again I've been to Dick IDE 3 times for service on my pilot. Its a lease and it had under 19,000 and they tried to tell me I needed to replace the brakes! 2 I've been to Dick IDE 3 times for service on my pilot. Its a lease and it had under 19,000 and they tried to tell me I needed to replace the brakes! 2nd time the service employee was talking bad about another customer in front of me and me 10 year daughter! 3x I came in for alignment and re-balance my snow tires. They did the alignment, but didn't balance my tires and charged me for it! they said it was they snow tires making my pilot shake. so i took it to Lovetro Automotive and they said that they were not balanced and they didn't even have weights on them!!!!!!! THANKS Dick IDE! I live in Penfield, but will take all my business to Ralph's Honda! you didn't earn my Business or Trust! More

Exceptional Customer Service and Fast work! Jim M. greeted me and was able to bring my car in right away. He was very accommodating and not pushy considering I just drove in. My car is a Niss Jim M. greeted me and was able to bring my car in right away. He was very accommodating and not pushy considering I just drove in. My car is a Nissan Murano and i needed air for tires because it's so cold and I decided to also get an oil change while I was in. I would recommend Ide Honda to anyone no matter what you drive. More

IDE Ride Brad was fantastic, knowledgeable and eager to help! Will certainly be back again for service, the dealership is clean and bright, thanks for all your Brad was fantastic, knowledgeable and eager to help! Will certainly be back again for service, the dealership is clean and bright, thanks for all your help! More

Consistently positive experiences I purchased from Ide, and have been getting all of my service work done here as well. I can say the Service Department has been great! Jim M. has been I purchased from Ide, and have been getting all of my service work done here as well. I can say the Service Department has been great! Jim M. has been there at the Service Desk for years, he recognizes me, and he's helpful and friendly! I've gotten reasonable pricing, credit toward services, reliable communication and quality outcomes. I'm really happy to be doing business with Ide and will continue to do so for the life of my vehicle. More

Service from Jim Millella One of the reasons I continue to buy Hondas is because of the service and Jim Millella. He is a fine young man and I trust him! Janet Reed One of the reasons I continue to buy Hondas is because of the service and Jim Millella. He is a fine young man and I trust him! Janet Reed More

Odyssey Repair I have worked with Jim Milella for more years than I can remember and with a number of vehicles. He also looks after me, he's upfront and honest a I have worked with Jim Milella for more years than I can remember and with a number of vehicles. He also looks after me, he's upfront and honest and always trying to help me out. I would not go to anybody else, Top Man! More

Awesome service team. Jim is the BEST! In for service last evening. As usual, courteous, thorough and timely. I always hope Jim is there...feels like I' talking with a longtime friend! A In for service last evening. As usual, courteous, thorough and timely. I always hope Jim is there...feels like I' talking with a longtime friend! As always, huge thanks! More

Gave away my information that they say they will not The other day I took my car in for service. Soon afterwards I was e-mailed by Sirius XM radio. I was shocked that they contacted me after I was told a The other day I took my car in for service. Soon afterwards I was e-mailed by Sirius XM radio. I was shocked that they contacted me after I was told a year ago that they would not contact me again. They were constantly calling me at all hours of the day, and a e-mail just about every day. I had a almost impossible time to get them to stop. It has been confirmed to me that the service department decided it would be I good idea to give them my e-mail address so they could start bothering me all over again. What is really interesting to me is that their privacy policy and their website both say that is not the type of place they share your information with. I had a couple of time to speak to Mr Ide, but he just had the service manager call me. He seemed really annoyed with me and will no longer respond to my e-mails. I find this whole ordeal do be a beaking of the trust I had with them to safeguard my information. More