Ide Honda - Service Center

Great Customers Service by Jim Milella I arrived at my scheduled service appointment expecting to drop my car off and walk home to complete a full Saturday of activities then figure a way b I arrived at my scheduled service appointment expecting to drop my car off and walk home to complete a full Saturday of activities then figure a way back to Dick Ide toward the afternoon to get my car back. Jim Milella looked at his schedule and stated he should be able to complete the service in just over an hour if I wanted to stay and relax in the excellent service center waiting room. I stayed at the shop just over an hour and was back on my way. I thank Jim for his continued friendly, honest, and consistent Customer Service every time. We take our cars in for service to Dick Ide. We have purchased 3 cars from Dick Ide over the years and will continue to buy cars and service from Dick Ide because of people like Jim. -DG Penfield More

Service For the first time, I brought my car in for service at Ide Honda. As I sat waiting, I listened to the service representatives talking to each custom For the first time, I brought my car in for service at Ide Honda. As I sat waiting, I listened to the service representatives talking to each customer. They were warm and courteous. I was impressed with the great service, honesty and professionalism I received by Russ. He answered by questions without hesitation. Russ gave me the confidence that I made the right decision in choosing Ide Honda for a car. I will be a Ide Honda customer for life. Besides the great service, I have a great car too. More

Excellent customer service and response time I rely on my personal vehicle for the work that I do, and found myself in need of a new tire ASAP in the midst of my work day...from my initial call t I rely on my personal vehicle for the work that I do, and found myself in need of a new tire ASAP in the midst of my work day...from my initial call to the service department to ask how fast this could happen (Amber), to arriving at the desk (Linda), to my check out (Kalie), I was provided the best customer service and understanding of my predicament that I have ever experienced with any service department thus far. A special thank you to Linda and Amber for setting me up with a loaner vehicle and getting me back on the road to make it to my appointments while my tire was replaced! These ladies deserve sincere recognition for their compassion and customer service! More

Russ Vandewall made our day! Russ Vandewall was an absolute pleasure to work with. He was very helpful to my Mother, who was not looking forward to taking her car in to the deale Russ Vandewall was an absolute pleasure to work with. He was very helpful to my Mother, who was not looking forward to taking her car in to the dealership for repairs. He explained exactly what needed to be done and even gave her a rental car so she could go home for the day rather than spending hours waiting for the work to be completed. When I called to talk with him about the bill and payment options, he was very responsive and was ready to do whatever he could to help. I know my Mom will be going back to this dealership in the future to service her car and I am very happy to know that she has an honest person like Russ to help her out and give her good guidance and advice. He is worth his weight in gold! More

Great service I have been bringing my 2008 Honda to Ide Honda for service since I purchased it. The service is always excellent, the whole team is friendly, helpfu I have been bringing my 2008 Honda to Ide Honda for service since I purchased it. The service is always excellent, the whole team is friendly, helpful and responsive. I would highly recommend them to anyone. More

Oil change and tire repair I am very happy with my service today. Linda Freeman was my advisor and she did an excellent job taking care of my concerns in an extremely professio I am very happy with my service today. Linda Freeman was my advisor and she did an excellent job taking care of my concerns in an extremely professional and friendly way. She got me in and out in no time and went the extra mile to share a few personal words with me which always makes the customer feel cared for. I have never had a bad encounter with anyone at Dick Ide and highly recommend the service there. More

3hrs. of sevice took 5 days I had collision work done on my sliding door at Dick Ide. Well my door handle and window stopped working. I brought the car to service and explain I had collision work done on my sliding door at Dick Ide. Well my door handle and window stopped working. I brought the car to service and explained all this . They replaced two clips @ $10.24 PLUS $115.00 labor. I told Jim twice that the collision work and door problem had to be related and he should run it by the service manager, he refused and said the parts wore out. IT'S A 2012 with electric doors, How can the handle wear out? I also had my heated seat fixed $230.00 labor / $61.31 parts. ***Mark the service manager contacted me the next day , he found out about my unhappy service experience with Jim and made things right*** Always insist on talking to the service manager. I was given a loaner car but never was told it would take 5 days to fix. More

Excellent service ! Friendly down to earth staff !! I've bought a few cars from Brad Constantino over the years. He has always helped me buy a car that I could afford, never pressuring me to spend more I've bought a few cars from Brad Constantino over the years. He has always helped me buy a car that I could afford, never pressuring me to spend more than I was comfortable doing. Lately I have worked with Russ in service , he lets me me know what needs to be done now and what can wait. The whole experience at Ide is great every time. The level of service that I experience when I go to Ide speaks highly of the caliber of people that work for the dealership . More

Service/Parts Terribly Performance Dick Ide sent me messages and mail card that my air bag parts were available - Took time off from work to get repair done but upon arrival was told pa Dick Ide sent me messages and mail card that my air bag parts were available - Took time off from work to get repair done but upon arrival was told parts were not there.....probably used for another airbag replacement. Please note, I called to confirm this appointment with parts notification! Said they replaced the passenger side but hard to believe looking at dash. Nothing was accomplished since I have to wait for parts and reschedule another 1.5 hour appt. Your parts/ service systems are not aligned and reliable and cost me time and money...fix your internal issues for the next customer(not me). I also had a $600 estimate to schedule my timing belt and water pump replacement but this will not be done by you after this experience. More

service advisor just had my s2000 in for service today. Service Advisor ( Russ Vandewall) was outstanding. He was professional, knowledgeable, courteous and kept me u just had my s2000 in for service today. Service Advisor ( Russ Vandewall) was outstanding. He was professional, knowledgeable, courteous and kept me up to date on the status of my car. He recommended service based on what was best for my car not the dealer. This is how service should be done. I've been buying Honda products for years and it's this type of service managment , along with quality repair that builds the trust and confidence I have in Honda and Ide. Russ, thank you, well done. Dave O'Leary More