I don't understand how some people have rated this dealership as being five stars. Perhaps the dealer is having their friends and relatives write reviews here. However, if I could give this place negative stars, I would.
I took my G35 in to replace the lost lug nut lock key. Sure enough, my service manager comes back to me and tells me that I have five stripped studs on my wheels, and it would cost me additional $250 dollars to get it replaced. Since I didn't come into the shop for this, I thought I would get a second opinion before spending whatever these clowns tell me.
Just after getting the lug nut keys replaced, I went to get my car inspected at a nearby Exxon since it was that time of the year again. I told the mechanic there that Infiniti people said five stud on the wheels were stripped, and I would need to replace them. Exxon mechanic looked at the wheels, put a lug nut on every stud on all four wheels, and they all turned without so much as a hitch.
So, what happened to five stripped studs that Infiniti told me needing replacement for $250??? Was he talking about the studs on the spare? Or perhaps just trying to rip off another customer? Talk about trying to rob someone blind. These people are not honest, they do not care about customer service, and they will rip you off on first chance they have.
You know, it's illegal to steal things from people, or con them out of money. And Chantily Infiniti should be ashamed of themsevles for doing the same.
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