Ira Lexus Danvers

My experience with Ira Lexus and Steve Pugatch was nothing less than exceptional. I will start off by saying that as a young woman, I was somewhat intimidated to step foot into a car dealership alone- nothing less than exceptional. I will start off by saying that as a young woman, I was somewhat intimidated to step foot into a car dealership alone- weary of the stereotypical, high pressure salesmen I might encounter.However, that was far from the experience I had at Ira Lexus. Steve is a true gentleman- professional, respectful, honest, knowledgeable, and personable. He took me on a test drive of the 2012 IS250 and took the time to go over all the specifications of the vehicle and to answer all of my questions. I was up front that I was not ready to buy today as I still wanted to test drive the Mercedes C300, and that I would like to have my father accompany me at the signing. Steve did not pressure me whatsoever, he encouraged me to test drive the Mercedes and told me he looked forward to meeting with me and my father so that he could go over everything with him as well. After test driving the C300 I had a difficult decision to make (especially since I was coming from owning a Mercedes) because I did like both cars. However, it was my positive experience at Ira Lexus that helped me to make my decision, I knew that I would be in good hands at Ira. Having made my decision, Steve did everything possible to ensure I got the *exact* car I was looking for-within my budget- and with no hassle. I got an incredible deal, both on my trade in (which was more than Mercedes had offered me) as well as on the sale price of my new vehicle, without having to haggle or negotiate back and forth. Jose DaSilva took care of the financing for me and my experience with hiw was equally as positive. Steve was extremely thorough when delivering my car to me- he made sure my vanity plates were transferred to my new vehicle and he went over every button and feature in the car, even setting my radio stations and programming the bluetooth on my phone. Oh, and did I mention he delivered the car to me with a big red bow? Absolutely impeccable customer service- I am highly impressed with Steve Pugatch and the rest of the staff at Ira Lexus. It was truly a pleasure doing business with them. And this should go without saying, but I love my 2012 IS250! More

I was very pleased with my entire experience at Ira Lexus. I found the salesperson (Breno) to be extremely responsive to my needs and incredibly timely with all communication. The manager (Danny) was Lexus. I found the salesperson (Breno) to be extremely responsive to my needs and incredibly timely with all communication. The manager (Danny) was refreshingly straightforward and avoided gamesmanship. I started at another Lexus dealership much closer to my house and fully intended to purchase the car at that dealership, however, the folks at Ira Lexus made me quickly reconsider. A great experience and a great car! More

There was no sales pressure at all. Both of the salesperson, Mike and the manager, Willie were very patient in listening to our arguments in dealing with the final price. salesperson, Mike and the manager, Willie were very patient in listening to our arguments in dealing with the final price. More

I just purchased my new 2012 Lexus RX350 from Rick Kizner, Sales Consultant. This is the second Lexus I purchased from Rick, and the 6th Lexus I've purchased from IRA Lexus. I am very precise with Kizner, Sales Consultant. This is the second Lexus I purchased from Rick, and the 6th Lexus I've purchased from IRA Lexus. I am very precise with what I want for equipment, vehicle color, how much I want to pay, etc. So, I can say without any reservation that Rick did EVERYTHING he could do to make it all happen. I am thoroughly enjoying my new Lexus!!! Rick is a very likeable gentleman, listens to what you want, is not pushy, extremely knowledgeable, exactly the kind of sales consultant you want to have. He truly wants you to experience the pride and prestige of Lexus ownership as well as giving you a great car buying experience. Additionally, he truly went out of his way to accommodate "my" busy schedule which I appreciate very much. I will purchase my next Lexus from Rick in another 2 - 3 years. Also, the service dept. is fabulous as well. I usually deal with Tony B. who is always very accommodating. I have been telling my friends and relatives about my experience, and highly recommend IRA Lexus and Rick Kizner for the ultimate car buying experience. Thanks to Willy Moys, GM as well. More

My duaghter's car had a oil leak that needed extensive time to fix. Thankfully, we had an extended warranty that covered the cost of all those hours of labor! My service advisor was Ben Perry, and he co time to fix. Thankfully, we had an extended warranty that covered the cost of all those hours of labor! My service advisor was Ben Perry, and he could not have been any more polite and helpful. I felt thouroghly taken care of and it was a pleasure to have had this problem with the car just to see that excellent customer service still exists. Also, being given a loaner car was a huge plus, as well as a nice ride More

I didn't come in to buy a car, we were just looking, and were approached by Art Atemba. I saw a car that I might have been interested in and he gave me all the information I needed on the Lincoln Towncar t were approached by Art Atemba. I saw a car that I might have been interested in and he gave me all the information I needed on the Lincoln Towncar that I ended up purchasing. He went above and beyond his job requirement and I would recommend anyone to go there and ask for him. I am very very satisfied with the way he handled us and the car. Sincerely Carol and Richard Marchi. More

Dealership had what I wanted at the price I wanted to pay. Very freindly,helpful and professional. Went back to get inspection sticker and they topped off the fuel tank, what else would you want. Great. pay. Very freindly,helpful and professional. Went back to get inspection sticker and they topped off the fuel tank, what else would you want. Great. More

I enjoyed my experience with IRA Lexus of Danvers. I thought I would be pressured into purchasing a vehicle but in reality they were respectful of my need to think and consult with family members. Both thought I would be pressured into purchasing a vehicle but in reality they were respectful of my need to think and consult with family members. Both Danny and Bert were very attentive to my needs and were willing to negotiate so I felt I was getting a good deal. I also was provided assurance that future visits to IRA Lexus would be just as comfortable. More

We were very pleased with the way we were treated not only in person but online and over the phone. I would recommend this dealership and the people we dealt with. only in person but online and over the phone. I would recommend this dealership and the people we dealt with. More

Extremely pleased with IRA and Ben Torrance. There was Extremely pleased with IRA and Ben Torrance. There was no pressure or any of this 'you must sign now to get this deal' business. Ben answered my que Extremely pleased with IRA and Ben Torrance. There was no pressure or any of this 'you must sign now to get this deal' business. Ben answered my questions and made it clear he was there to help me make the decisions I need to make so I could get the car that was right for me. I wish everything in life could be handled this well. Many thanks, Ben, and kudos to IRA for having such good people on staff. HIGHLY RECOMMENDED. More