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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
425 Reviews
Call Service Center (978) 739-8705

425 Reviews of Ira Lexus Danvers - Service Center

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April 28, 2024

I just worry about costs. Paying $795 to change spark plugs is excessive beyond belief . More

by ronlatanision
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 28, 2024

I have to say I met with Jennifer a couple of times. She was great, very knowledgeable a very friendly and sweet!!! More

by lightnnin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not meet with any of these people
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Helpful
April 25, 2024

The service advisors are courteous and professional. The dealership is very clean. Free drinks and snacks are offered. Highly recommend. More

by Bdcrane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a courteous and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 25, 2024

Jennifer Perry was our contact person. she was so welcoming and helpful. We will ask for her when we need service. The dealership is clean and inviting. All staff are courteous and helpful. More

by Rpleblanc6567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer perry
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Apr 28, 2024 -

Ira Lexus Danvers responded

It's great to hear about your positive experience with Jennifer and Ira Lexus of Danvers! We're glad she made your visit welcoming and helpful. Thank you for choosing us!

Helpful
April 25, 2024

I been getting my Lexus services done at this location for a while. I’m always happy for my ending results. Thanks to Brandon Deangelis for always being straight forward, honest and quick. More

by sophealove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2024 -

Ira Lexus Danvers responded

That's great to hear! Brandon and the service team are dedicated to providing you with straightforward, honest, and efficient service. We're here to ensure your continued satisfaction with our services!

Helpful
April 23, 2024

It’s Lexus has always given me their best service and made me feel like family. More

by m.cordima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Ira Lexus Danvers responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

Helpful
April 22, 2024

Mark McLean in customer service was extremely helpful coordinating after work Once new windshield was installed More

by Thegarty4001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Mark provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 22, 2024

Jen was great. Very professional and explained what needed to be done. And kept me updated with the process. She is a great asset. More

by Hi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Apr 24, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Jen provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 20, 2024

The facility is very clean & well laid out. Fresh breakfast, lunch & snack foods are always available as well as TVs, cell phone charging station & comfortable chairs. Makes for happy & relaxe More

by Claire
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
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Apr 23, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 20, 2024

Service advisor was awesome and very attentive, made my experience wonderful, will definitely be visiting the dealership again when needed. More

by Jcuevas03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Ira Lexus Danvers responded

That's fantastic to hear! Having an awesome and attentive service advisor can make a difference in your overall experience. We're glad to know that your visit to our dealership was wonderful, and we look forward to assisting you again in the future. Thank you for choosing us!

Helpful
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