Ira Lexus Danvers

I purchased a 2011 RX350. The salesman was good, and we left satisfied. The service at Ira Lexus, however, leaves much to be desired. The entire service team is unpolished, unprofessional, sloppy and unf left satisfied. The service at Ira Lexus, however, leaves much to be desired. The entire service team is unpolished, unprofessional, sloppy and unfriendly. My service manager didn't even bother to introduce himself to me; no one could find my car after the after market options were installed; I returned for an oil change and couldn't believe how the salespeople talk in front of customers waiting for their vehicles. Communication amongst the service team appears to be completely disorganized. I definitely expect a level of service commensurate with the vehicle, and this is not the case. Come on, Ira. A fish rots from the head down. Get it together. More

My Wife and I were interested in purchasing a new Lexus. Our initial contact was on the Internet. Mr Nic Mastrangeo from Ira Lexus responded promptly with an email and a phone call. A price quote was given Our initial contact was on the Internet. Mr Nic Mastrangeo from Ira Lexus responded promptly with an email and a phone call. A price quote was given both verbally and with a hard copy in an email. The quote from Ira was a far better price than we received from four other dealerships. We set up an appointment to see the car the following day. When we entered the show room we were introduced to Mr. Kaboub and Mr. Kaplan. The atmosphere was very professional and friendly. Mr. Kaplan showed us the vehicle that we were interested in. He showed all the features from one end to the other and under the hood as well. Then he explained the and warranty. We purchased the car. We are happy to recommend Ira Lexus to anyone who is interested in buying a vehicle. More

AWESOME! Thank you Ben! Thank you very much for your job! Really great experience. Even the air inside Ira Lexus is great. Very comfortable place, great people, awesome cars, best customer service ever. Woul Really great experience. Even the air inside Ira Lexus is great. Very comfortable place, great people, awesome cars, best customer service ever. Would be happy to return back just to say hello...or for another Lexa!))) More

I was looking for an used 2008 Lexus ES350, visited all Lexus dealers in Mass except Ira though Ira was the closest to my place :-). Finally, made a visit to the dealer and got a very friendly and nice rec Lexus dealers in Mass except Ira though Ira was the closest to my place :-). Finally, made a visit to the dealer and got a very friendly and nice reception there. Steve was assigned to show me the car I was interested in and he explained all features of the car. He took me for a test drive, I was impressed with the car as well as the dealer. And to make it better, they gave the car for the price I wanted :-). Steve also ensured that all the papers are in place for registration and he even delivered the car to my home. All in all, a very nice and hassle free car shopping experience for me. Definitely recommend if you are interested in Lexus cars.. More

I have been a Lexus owner for several years and have done I have been a Lexus owner for several years and have done business solely with Elliot Honig. My reason for continuing with this dealership is becau I have been a Lexus owner for several years and have done business solely with Elliot Honig. My reason for continuing with this dealership is because of the excellent customer service I have been given by Mr. Honig. What I consider a true quality of Mr. Honig's is the way he listens to what my personal and financial needs are when acquiring a new vehicle. This is so refreshing and provides a friendly atmosphere with little or no pressure sales. Mr. Honig is an excellent representative of the Ira Lexus Dealership so much so I have referred my daughter who has acquired a Lexus from Mr. Honig. I have repeatedly referred and will continue to refer Mr. Honig to anyone interested in purchasing a Lexus. More

We went to many Lexus dealerships in both ME and NH and felt very pressured with the sales departments when searching for a pre-owned vehicle. In one circumstance, we actually had two sales consultants "a felt very pressured with the sales departments when searching for a pre-owned vehicle. In one circumstance, we actually had two sales consultants "argue" in front of us as to who would work with us. Our overall experience with Steven Tam was very positive in that he was not ovewhelming with facts and details but rather answered questions that were proposed to him. He would often validate our feelings instead of trying to change our minds which I found to be very respectful as a conumer. Steven had great product knowledge and was able to provide us with whatever information that we requested (ie: car facts, etc). We had visted other dealerships and were familar with all the "bells and whistles" of the Lexus and again, Steven did not try to sell us on these features but rather stepped back and let us dialogue about our needs. In regards to the selling price, Steven was respectful and took our initial offer that was significantly low, to his General Manager for acceptance or refusal. He actually did this three to four times before we agreed to a price. We rated the price as GOOD because it was a bit higher than what we had wanted to pay initially but Steven did compensate us with new floor mats, cargo mat and net for the back, and body work repair to a scratch on the vehicle. Because Steven was willing to add these extras, a deal was made and we have no regrets. Thanks to Steven, our car shopping experience was a positive one! More

The entire process of buying a car was made effortless by Ben Torrance. He was extremely helpful and not what me and my wife expected from a higher end car salesperson. He walked us through the car and let u Ben Torrance. He was extremely helpful and not what me and my wife expected from a higher end car salesperson. He walked us through the car and let us test drive it twice before we made our decision. He even as far as to help us with our two car seats for our test drive. More

i got my 2nd lexus with eliott-he was not pushy or aggressive-but full of information and very helpful. he did not rush us in the purchase or in explaining the functions of the new car. he was very re aggressive-but full of information and very helpful. he did not rush us in the purchase or in explaining the functions of the new car. he was very reliable and helpful, and helped us make a transaction that we were comfortable with. he was friendly, and had enough time for us whenever we needed it. the overall experience was not painful-as we have had in the past. i would highly recommend this dealership to anyone, and eliott hornig in particular. i will buy my third lexus from him! More

I decided to lease my latest vehicle from IRA Lexus. This is my third lease through IRA Lexus. I wanted to move from an ES350 to an RX. I continue to lease my vehicles through IRA for a number of reas This is my third lease through IRA Lexus. I wanted to move from an ES350 to an RX. I continue to lease my vehicles through IRA for a number of reasons but most importantly because of the friendly and knowledgeable staff. I worked with Elliot Honig for my last lease in 2008 and went directly back to Mr. Honig because he is such a pleasure to work with. He provided me with all of my options and assisted me in getting into exactly the vehicle I wanted without sacrafice. I felt no pressure and took up a great deal of time over three days to ensure that I was making the right decision. Not once did I feel uncomfortable. Everyone from reception to service to sales to finance was extremely helpful and most importantly friendly. I did my research prior to coming in to discuss my next lease and found that Elliot and IRA are straight forward, no nonsense, which I very much appreciated. I did not feel that I was being cheated in any way. I highly recommend Mr. Honig and IRA Lexus. I have been a loyal customer for 6 years and am looking forward to the next three years and beyond. More

I live in Chicago and no Lexus dealer in our area was able to locate the specific car with the color combination I wanted. Ira Lexus had a car available and even though they are located in Boston, MA bo able to locate the specific car with the color combination I wanted. Ira Lexus had a car available and even though they are located in Boston, MA both Elliot Honig and Tom Blanchette worked with us to ensure that we were within our budget along with securing financing and paperwork outside what would be needed for an in-state sale. We flew to Boston to pick up the car and to visit a part of the country we had never seen and were so pleasantly surprised with the ease of the transaction. All the paperwork was done beforehand so all we needed to do was sign a few things and then go over the car and its features and we were on our way. If there was any way to give them more than a 5 rating, I would. Excellent! Toni LaRose Chicago, IL More