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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
437 Reviews
Call Service Center (978) 739-8705

437 Reviews of Ira Lexus Danvers - Service Center

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May 01, 2024

IRA Lexus Danvers is, in my opinion the best dealer in Massachusetts and the Consultants were extremely courteous and helpful More

by mynissan2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

Ira Lexus Danvers responded

Ira Lexus Danvers is thrilled to receive such high praise from you! We're honored to be considered the best dealer in Massachusetts, and our Consultants are delighted to hear that you found them extremely courteous and helpful. We're here to provide exceptional service and look forward to serving you again in the future!

Helpful
April 30, 2024

Mark was very friendly and explained everything that was being done to both cars we were very happy More

by Nkinslieh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Ira Lexus Danvers responded

It's great to hear that you had a positive experience with Mark! We're glad he was friendly and thorough in explaining the work being done on both cars. We're here to help and ensure you're satisfied with our service.

Helpful
April 28, 2024

I just worry about costs. Paying $795 to change spark plugs is excessive beyond belief . More

by ronlatanision
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Ira Lexus Danvers responded

We appreciate your feedback and are sorry to hear about your concerns regarding the cost. We always strive to provide transparent pricing and value for our services. If you would like to discuss and get a detailed explanation of the charges, please don't hesitate to reach out to us.

Helpful
April 28, 2024

I have to say I met with Jennifer a couple of times. She was great, very knowledgeable a very friendly and sweet!!! More

by lightnnin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not meet with any of these people
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Apr 30, 2024 -

Ira Lexus Danvers responded

We are glad to hear that you had such a positive experience with Jennifer at our dealership! We strive to have knowledgeable and friendly staff members like her to assist our customers. Thank you for choosing us!

Helpful
April 25, 2024

The service advisors are courteous and professional. The dealership is very clean. Free drinks and snacks are offered. Highly recommend. More

by Bdcrane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a courteous and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 25, 2024

Jennifer Perry was our contact person. she was so welcoming and helpful. We will ask for her when we need service. The dealership is clean and inviting. All staff are courteous and helpful. More

by Rpleblanc6567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer perry
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Apr 28, 2024 -

Ira Lexus Danvers responded

It's great to hear about your positive experience with Jennifer and Ira Lexus of Danvers! We're glad she made your visit welcoming and helpful. Thank you for choosing us!

Helpful
April 25, 2024

I been getting my Lexus services done at this location for a while. I’m always happy for my ending results. Thanks to Brandon Deangelis for always being straight forward, honest and quick. More

by sophealove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2024 -

Ira Lexus Danvers responded

That's great to hear! Brandon and the service team are dedicated to providing you with straightforward, honest, and efficient service. We're here to ensure your continued satisfaction with our services!

Helpful
April 23, 2024

It’s Lexus has always given me their best service and made me feel like family. More

by m.cordima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Ira Lexus Danvers responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

Helpful
April 22, 2024

Mark McLean in customer service was extremely helpful coordinating after work Once new windshield was installed More

by Thegarty4001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Mark provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 22, 2024

Jen was great. Very professional and explained what needed to be done. And kept me updated with the process. She is a great asset. More

by Hi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Apr 24, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Jen provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
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