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Ira Subaru

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.8
758 Reviews
Welcome to Ira Subaru of Danver's, where excellence meets the road! As the General Manager, it is my pleasure to introduce you to our dealership and the unparalleled experience we offer to every customer who walks through our doors. At Ira Subaru of Danver's, we understand that buying a car is not just about finding a mode of transportation; it's about finding a vehicle that fits your lifestyle, meets your needs, and exceeds your expectations. Whether you're in search of a reliable sedan for your daily commute, a spacious SUV for your growing family, or a rugged crossover for your outdoor adventures, we have a wide selection of Subaru vehicles designed to tackle any journey with confidence and style. What sets us apart at Ira Subaru is our commitment to customer satisfaction. From the moment you step onto our lot, our team of dedicated professionals is here to guide you through every step of the car buying process. We take the time to understand your unique preferences and requirements, ensuring that you find the perfect vehicle that aligns with your budget and lifestyle. Our knowledgeable sales staff is here to answer any questions you may have about our vehicles, features, and financing options, making your car buying experience stress-free and enjoyable. We believe in transparency and honesty, providing you with all the information you need to make an informed decision that you can feel confident about. But our commitment to our customers doesn't end when you drive off the lot in your new Subaru. Our state-of-the-art service center is staffed with factory-trained technicians who are equipped with the latest tools and technology to keep your vehicle running smoothly for years to come. Whether you need routine maintenance, repairs, or genuine Subaru parts and accessories, you can trust our service team to provide you with top-quality care and exceptional service every time. At Ira Subaru of Danvers, we are more than just a dealership; we are a family. We take pride in building long-lasting relationships with our customers, earning their trust and loyalty through our dedication to excellence and unwavering commitment to customer satisfaction. Thank you for considering Ira Subaru for your automotive needs. We look forward to welcoming you to our dealership and helping you find the Subaru of your dreams. Experience the difference today!
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97 Andover Street

Danvers, MA

01923

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Showing 758 reviews

July 20, 2023

Lindsay was awesome. Got everything done for me that she said she would try. in a timely manner. More

by Lgarlin08
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Lindsay
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Jul 27, 2023 -

Ira Subaru responded

Thank you for your kind words for Lindsay, we appreciate it!

July 19, 2023

Friendly efficient dealership for service. They work to please customers. Very nice waiting room as well. More

by HOKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hernandez
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Jul 29, 2023 -

Ira Subaru responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 19, 2023

Everything went, Ok. Job well done Roger Cotman, service Advisor. Thanks for the great sports chat. More

by mjbgolf48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Cotman
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Jul 29, 2023 -

Ira Subaru responded

We're happy you found our staff to be so supportive during your experience here at Ira Subaru.

July 18, 2023

New and large facility, friendly and knowledgeable personnel, Starbucks coffee, variety tea and bars, great communication, More

by sihotealin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadiege
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Jul 29, 2023 -

Ira Subaru responded

We're glad to hear you enjoyed your visit.

July 17, 2023

Lindsey is my service rep and always goes above and beyond! She is really exceptionsl! More

by Usercookie8322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
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Jul 25, 2023 -

Ira Subaru responded

Thank you for your kind words for our staff, we appreciate it!

July 16, 2023

Mechanic did his job great and checked everything on my vehicle however the staff to drop off the car to didn’t know what they were talking about or how to describe what’s going on with my vehicle. One sta More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Jul 21, 2023 -

Ira Subaru responded

We recently came across your Google review regarding your experience with our customer service, and we want to express our sincere apologies for the disappointment and frustration you encountered. We take customer feedback seriously, and your comments have alerted us to areas where we need to improve. We deeply regret that your experience did not meet our usual standards of service excellence. We understand the importance of providing attentive, courteous, and efficient customer service, and it is clear that we fell short of your expectations. Your feedback serves as a valuable opportunity for us to reevaluate our processes and make the necessary adjustments to ensure this doesn't happen again in the future. We would appreciate the chance to make it right. If you would be willing to provide us with more specific details about your experience, it would help us in addressing the issues you encountered. Please feel free to reach out to Myself, Daniel Hutt at 978.739.8866 so that we can discuss your concerns in more detail. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We are committed to delivering exceptional customer service, and we hope to have the opportunity to restore your trust in our brand. Best regards, Daniel Hutt Service Director Dhutt@group1auto.com

July 15, 2023

I really liked my experience & this dealership. I would recommend to all my friends ! My service advisor was GREAT ! Yvonne Dejongh More

by egraff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh
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Jul 19, 2023 -

Ira Subaru responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 14, 2023

Excellent, friendly service! They addressed all of our concerns, arranged a Lyft for us, and were timely and professional. We are grateful! More

by sheila.reindl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadege, Mike, and a man who seemed to be in charge
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Jul 19, 2023 -

Ira Subaru responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 11, 2023

Clean building , nice waiting area & helpful pleasant staff. Work done in a timely manner. Happy with service More

by Rosemarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Jul 28, 2023 -

Ira Subaru responded

We appreciate your positive review about your recent experience with us!

July 11, 2023

Very good and efficient service - I was very pleased with the speed and quality of the experience - Matthew did a great job ! More

by dominic.endicott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Aug 09, 2023 -

Ira Subaru responded

Thank you for choosing Ira Subaru! We were pleased to hear that Matthew could provide a quick and efficient service. It was a pleasure to assist you!

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