Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Ricky Arora (The Sales Reprepresentative), & Finance Manager
My Review of Ira Toyota/Scion of Danvers:
Management of Ira Toyota.
I would like to express my appreciation to Ira Toyota for a pleasant car buying experience. For several months, I've been on the quest to find a good deal on my always dream car, Toyota Camry, but always had to wait for a better opportunity. We, the customers, have the choices to shop around and compare. Between other Toyota dealers, I chose Ira Toyota and I'm glad I did. Since you have a professional and friendly staff, I don't regret my decision on conducting business with you. There were other opportunities to buy in dealers throughout woburn and atlantic, but after I visited your dealer, I had no doubt I was in the right place.
Starting from my first contact, Mr. Arora, sales representative, who conducted himself in a very patient, professional and pleasant way, to the financing Department, (sorry, I cannot remember his name), who helped me get a better options than the one I had in previous car. For all of you, behind the scenes personnel, I want to say thank you.
I was first interested in one Venza you had on your lot couple of month ago. At that time, Ricky Arora, the sales representative handed me his business card and explained about all what I was looking for, but because of his great customer service, I wanted to come back I have the same sales representative. Fortunately, Mr. Arora was there again, and it was my choice to conduct business again. Mr. Arora is an asset to your company and I wanted to let you know. All the way from the beginning interview asking me what I was looking for, to my choices, to my test drive and to the end of the deal. I have to say that day I was not planning to buy, but to ask questions, but I was so convinced, that I walked out with my dream car. I went by myself and had no second driver, but your personnel kindly followed over phone. Definitely Ricky Arora an asset to this dealership. I'll be back soon for another vehicle to him.
Please enjoy the platters as a token of appreciation.
Mulu Ken.
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