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Island Acura - Service Center

Wantagh, NY

4.7
58 Reviews

58 Reviews of Island Acura - Service Center

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May 15, 2014

HORRIBLE SERVICE BROUGHT IN MY 2013 ACURA FOR A HEADLIGHT PROBLEM DEALTH WITH ALEX WHO WAS OK BUT HIS OTHER CO- WORKER WAS HORRIBLE RUDE AND DISRESPECTFUL. THEN DEALT More

by dannnydee
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
JOSE SERVICE MANAGER
May 20, 2014 -

Island Acura responded

Island Acura is proud to offer superior service. We apologize that you feel your experience was less than satisfactory. We understand your frustration but we can assure you, this circumstance is not a reflection of our dealership or the people that work there. Acura Client Services did not give authorization for our service department to repair the headlight under your warranty due to previous work being done in that area. Again, we apologize you feel as though Island Acura did not meet your expectations. Feel free to contact us if you have any further questions or concerns.

November 06, 2013

When I bought the vehicle Cosmo dealt with me honestly and with total respect. I tried using him 6 years ago but ended up with another Acura dealer. That was a mistake-I learn from my mistakes. This time More

by mikewalsh11714
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cosmo in sales; Rob in finance and Alex in service
October 14, 2013

Never a problem with their service. Courteous and friendly and have always done the right thing by me. Love the car, although I purchased it at a different dealer but Island Acura services it no prob More

by ThomasVolpe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe, Alex, guy with glasses
October 08, 2013

Purchased our 2011 RDX at Island Acura and continue to have it serviced at the dealership. Island Acura is a pleasure to deal with. Their prompt, courteous and knowledgeable staff deliver expert service e More

by Heart422
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
October 08, 2013

I was very happy with my service at Island Acura. Frank explained everything that was being done to my car and also got my car washed. More

by Josephine3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
October 15, 2012

I was in and out quickly for an oil change, inspection and filter change. They didn't try to sell me anything I didn't need and offered me coupons on check out for services above. The employee that was he More

by ACdriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
October 27, 2011

i have a 2006 tl with 80.000 miles the check engine light i have a 2006 tl with 80.000 miles the check engine light went on i brought in they said it was a transmission problem they replaced the transmissi More

by bobt3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
joey
April 22, 2011

I brought my '04 TL over to Island Acura to make an appointment to have some work done. There were two reps working the desk and I spoke to the skinny gentleman with the glasses and accent. He seemed a More

by 4RadialTires
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Skinny service rep with glasses and accent
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