JM Lexus

I gave my sales rep and financial advisor great scores because they deserve it.They both have been proffessional good customer service polite and friendly I was treated like family especially Duwane Massa because they deserve it.They both have been proffessional good customer service polite and friendly I was treated like family especially Duwane Massa I have been working with him for a while. Happy with the results. More

THE BEST DEALER EVERY!!! We are extremely happy we purchased our certified pre-owned lexus at JM Lexus. The moment we walked in, we were greeted by our personal names by the receptionist, and immediat purchased our certified pre-owned lexus at JM Lexus. The moment we walked in, we were greeted by our personal names by the receptionist, and immediately a sharp looking gentleman by the name Alan Webster came to greet us. We had seen so many vehicles that day, including another dealer in Miami who made us waste 3 hours that we were exhausted. And then we received a call from Alan. At first, we were a bit hesitant to drive to his showroom because of all of the crap we took from the other dealers. However, when he said they have the LARGEST selection of pre-owned certified Lexus vehicles, he wasn't kidding!!! He told me he had just the right car for us, and that he would have it parked in the front for the moment we walked in. That man does not kid around. He had a HUGE red bow on it the moment we got there. We fell in love with the car. He immediately took us for a test drive, to the dealership in front where they have the new cars, and showed us around all of the ammenities they have - iPads, a huge waiting room full of entertainment, a huge viewing room where you can see what they're doing to your car while you're getting maintenance. And then he did what no other dealer has ever done for us - he took us INSIDE the mechanic's shop where they do the oil changes and so forth, driving inside the place. The attention to detail, the service and reputation, not to mention the salesman, had us almost sold. We really needed to accomodate our budget to what we really could afford, and between Alan and Victor (the sales manager) did the best they could. We found this car on eBay and let me tell you, what you see on the pictures is nothing compared to what you will see on person. After we got what we were really looking for - a certified pre-owned lexus in mint condition with low miles and clean looks with the best price on the market - we went for it! The managers and Alan stayed until 11:30PM for us, as we had arrived late to purchase the car, and Jared (Business Manager) helped us through the financing and got us an awesome deal. He had to be home and he patiently walked us through our financing and stayed until the last minute with Allan until we walked out with the car. We don't write reviews this long, but we both felt this one was TOTALLY worth it. We're sooo happy we went to JM Lexus, and will ALWAYS and ALWAYS recommend everyone go there to speak with Alan, because we haven't found any other better salesman and managers who have treated us with respect and so attentive to our needs. They are not pushy, they are the best you will ever find. 101%, THANK YOU THANK YOU JM LEXUS!!!!!!!!!!!!! More

Outstanding customer service, your team answered all questions and concerns. Our sales Rep (Seth)and finance team (Jared) were very supportive during our purchase. I will strongly recommend JM Lexus to questions and concerns. Our sales Rep (Seth)and finance team (Jared) were very supportive during our purchase. I will strongly recommend JM Lexus to my friends and family for future purchases. The car was a gift for my wife and she loves it. More

I ORIGINALLY VISITED THE NEW CAR AREA. I ATTEMPTED TO LEASE A NEW VEHICLE. MY EXPERIENCE WAS NOT GOOD. THE UNDERWRITER ADVISED ME THAT I WOULD NOT BE ABLE TO PURCHASE A NEW CAR OR PURCHASE MY CAR. UPSET LEASE A NEW VEHICLE. MY EXPERIENCE WAS NOT GOOD. THE UNDERWRITER ADVISED ME THAT I WOULD NOT BE ABLE TO PURCHASE A NEW CAR OR PURCHASE MY CAR. UPSET AND DETERMINED TO PURCHASE MY VEHICLE, I CONTACTED THE USED CAR AREA. JOHN TOOK MY CALL AND ADVISED ME TO RELAX AND LET HIM SUBMITT AN APPLICATION TO JM FINANCE AS AN AP. SEVERAL DAYS LATER,JOHN CALLED ME TO ADVISE THAT HE HAD GREAT NEWS FOR ME. JM FINANCE ACCEPTED MY APPLICATION. MY WIFE IS EXTREMELY HAPPY AND SO AM I. EXCELLENT SERVICE PROVIDED BY JOHN. HE IS A TRUE PROFESSIONAL AT HIS CRAFT. GREAT JOB JOHN. KEEP UP THE GOOD WORK. ANTHONY MCCOY 7438 N.W. 48TH STREET LAUDERHILL, FL 33319 (954) 741-7249 More

We met with "our tour guide" Steve Finnegan for the first time yesterday. He was very professional, personable, honest, knowledgeable, and timely in everything he represented to us on behalf of JM Lexus. time yesterday. He was very professional, personable, honest, knowledgeable, and timely in everything he represented to us on behalf of JM Lexus. It was a pleasure purchasing our third Lexus through Steve and from this dealership across "the alley" from Naples. We spoke about our great buying experience with everyone involved all the way home driving our almost like new ES350. Keep up the great work. Best wishes, Carole and Rolly Naples, Fl More

I had been in the market for a new car. (my BMW was falling apart) I was fortunate enough to speak to Alan Webster on the phone.(the used car internet manager) About a month went by, and I finally wen falling apart) I was fortunate enough to speak to Alan Webster on the phone.(the used car internet manager) About a month went by, and I finally went to the dealership. I purchased a 2009 250is. I paid the right price, and the car is awsome. I had a small problem with a cosmetic part, and the dealership fixed it in a very timely manner. (Alan Webster was on top of his game) I love the car and the excellent service I have received from the dealership. (Alan Webster) I work for Bank of America corporate, and have recommended JM Lexus to many of my friends here. (go see Allen Webster) I cannot praise the service or dealership enough. Sincerely yours, Christopher Melito More

I went in today not absolutely sure that I would leave with a car worth the price or that I would even leave with a car at all. But Steven made the experience easy and he even chose a car that I would not with a car worth the price or that I would even leave with a car at all. But Steven made the experience easy and he even chose a car that I would not even thought wouldve been available. I left with a practically brand new car!! And each goal I set before coming was either met or exceeded. I am truly thankful for the service and help I received. Steven is a great guy and sales person who changed my view of them. He was honest and built great rapport with my dad and I. My dad describes the experience as "Golden". Thank you soooo much. More

I have purchased an Infinity and several Lexus’ in the past. I was met by a very nice salesman on my first visit to Infinity of Coconut Creek. I found a 2006 pre-owned model that I thought would be nice f past. I was met by a very nice salesman on my first visit to Infinity of Coconut Creek. I found a 2006 pre-owned model that I thought would be nice for my son. The salesman brought over the Sales Manager, Randy Zgremski. Mr. Zgremski asked me the price range I was looking for and then took out a blank sheet of paper. He wrote a price and a +++ next to it. He also added an x, where he noted I should sign in agreement. It was my understanding that what I was signing was a final price plus tax, tag and title fees. We agreed to this. I was sold a prepaid maintenance coupon book with my previous Infinity purchase which contained a coupon for $999.00 off of my next Infinity purchase. Since I knew I would be in the market for a car for my son in the near future, this coupon in particular was a strong part of my decision to go with Infinity. When given this book, I discussed the policy with the salesman and I was told that this coupon should be handed to the dealer after the final price is negotiated. That is exactly what I did. The General Manager of Infinity of Coconut Creek, Ed Mellul, then came over to speak with us. He said that Infinity of Coconut Creek couldn’t honor that coupon because they were already “all in”. Trying to work with him, and since they had given us a good deal, my wife offered to split the difference, so the coupon would now only be worth $499.50. Ed said $400.00, and we said OK. My son was obviously very excited about the car and we didn’t want to let him down. But then Ed said, By the way, there is also an $899.00 dealer prep fee. So, now we are being asked to pay $600.00 more than expected plus $899.00 more for dealer prep, which is a term I am still not sure I fully understand. We got up, thanked the Infinity of Coconut Creek staff and walked out. My son was devastated, but I explained to him that this was a good lesson in honest and dishonest business, and in the importance of walking away from a business deal that is tainted and not trustworthy. I tried to remedy the situation by putting a call in to the owner of Infinity of Coconut Creek, Billy Pierce, and requesting to return the coupon book, but my call was returned by the General Manager, Ed Mullel, and he informed me that all decisions at the dealership ended with him and he stood behind his deal. We felt that the sales practices at Infinity of Coconut Creek were deceptive and sketchy. We will never purchase a car from Infinity of Coconut Creek. Since we were out, we went right next door to JM Lexus. We didn’t realize that they closed at 6:00 PM, and it was close to 6:30 at this point. As we were turning to leave, a JM Lexus Sales Consultant, Steven Finnegan, came out and asked if we needed any help. We told him that we understood that they were closed and we could come back the next day, but he said it would be fine to stay. He showed us some pre-owned cars, including a VW Jetta, which my son loved. We test drove the car and worked out the numbers and Steven Finnegan sold us the car. It was that simple! When we got home, my wife started searching the internet to make sure we got a good deal, and she happened to find the exact car we had purchased on one of the websites and it was listed for about $350.00 less than we had paid. I called Steven the next morning to explain what had happened and within 3 minutes he called me back and offered to reduce the price by $500.00. Later that week, the tire indicator light came on and I called Steven again. Not only did he offer for me to immediately bring the car in for them to look at, but he actually took the car for the day, brought it to the local VW dealer to be fixed and just called when it was ready to be picked up. It has been such a pleasure to work with JM Lexus and Steven Finnegan. I explained to my son that, unfortunately, he shouldn’t expect to deal with salespeople as courteous and as honest as JM Lexus’ Steven Finnegan. It is more often than not in this world that salespeople try to cheat you out of a good deal in one way or another. Steven Finnegan is the exception to this rule. I look forward to referring my friends and family to Steven Finnegan and JM Lexus for their future auto purchases. More

I recently purchased my lease vehicle 2008 Lexus IS 250. My experience with Mr. Ercolano was second to none. He was very courteous, knowledgeable, and professional. I believe he took care of me as if I was My experience with Mr. Ercolano was second to none. He was very courteous, knowledgeable, and professional. I believe he took care of me as if I was part of his family. He looked into getting me the best interest rate as well as best warranty for my vehicle. Without a doubt I will refer my friend German Rueda who has lease and also wants to buy his car. Is good to know that JM Lexus has honest and professional employees! Thank You for keeping me part of the family for another 5 years... Julian Robayo More

I bought my first Lexus from this dealer- great experience. Two years later I decided to trade for another one. I have since moved 600 miles away and was still excited about driving all the way t experience. Two years later I decided to trade for another one. I have since moved 600 miles away and was still excited about driving all the way to South Florida to buy from JM Lexus again. Contacted sales via internet to start setting up a transaction on a 2010 RX 350. I already had a price in hand from my local guy and I had told him up front I would prefer to buy from JM Lexus. The internet guy came in with a price two thousand above my local dealer. I told him I was very surprised (all communication via email) and I already had a better deal in place. The guy shot off an amazingly rude email accusing me of withholding information from him (like the fact I was shopping around for a decent deal...duh). I told him I was not playing games but I expected a better price from the world's largest Lexus dealership. He actually replied using profanity saying he wasn't playing any #$%@# games (showing he did not even read my email as I wasn't accusing HIM of playing games. I told him I was done communicating with him and called the dealership. Talked to the Sales Manager that had just read the email exchange. This guy doesn't even apologize for the behaviour of his sales guy but offers to "sell me a car at a good price if I want to stop by the dealership". So much for the legendary customer service at JM Lexus. I happily leased a RX350 from my local guy after this idiotic episode. Very sad too because up to this point I had bragged to so many people about how awesome this dealership was and how great their customer service had been. And I was a loyal customer too- bringing my IS 350 600 miles just to let them service it. For the record I still can't say anything bad about their service department- great guys one and all. But their sales team really dropped the ball with me and I have to let folks know that. More