Jack Daniels Audi of Upper Saddle River

I was referred to Maria Gomez by a good friend of mine. Maria was very attentive and patient and helped me find the right Audi for my needs. Once we selected the car it was effortless to obtain a good pric Maria was very attentive and patient and helped me find the right Audi for my needs. Once we selected the car it was effortless to obtain a good price, sign the documents and take delivery. Thanks Maria for all of your hard work in making this a seamless process. I will look to see you again when my lease is up! More

Over the past 28 years, I have bought more than 14 cars from Jack Daniels. My salesman during that period has been Neils Jensen. He has a thorough understanding of Audi's products offering, works tirelessl from Jack Daniels. My salesman during that period has been Neils Jensen. He has a thorough understanding of Audi's products offering, works tirelessly to ensure my needs are met and goes the extra mile to keep the relationship strong. The sales and the service are both superb. I have recommended Neils and Jack Jack Daniels to friends and family and would buy from no one else. More

Been in here a few times and shady is the first word that comes to mind. Unscrupulous business practices and rude brand specialists. I had to go to Paramus instead. Stay away from here! comes to mind. Unscrupulous business practices and rude brand specialists. I had to go to Paramus instead. Stay away from here! More

As first time buyers of an Audi, we choose Jack Daniels by the great inventory and prices of CPO Q5's. Although the first car we saw on the website turned out to be sold, Charlie Roller informed us of a Q5 by the great inventory and prices of CPO Q5's. Although the first car we saw on the website turned out to be sold, Charlie Roller informed us of a Q5 that was there but not on the web. We went to test drive the Q5 but Charlie was busy with a customer and introduced us to Luis Valencia. Luis was very knowlegable with the car and we got a great deal. We also received a fair price for our trade-in. Mike Motasis in the finance department got us a great rate shopping all the banks. I can't imagine the service department will be any different than the sales department. I would recommend this dealership with no hesitation. More

Dealing with Steven was the best experience of any dealer I have ever dealt with. Professional, not pushy and answered all my questions, no pressure to buy, he let the vehicle's quality and ride do the talki I have ever dealt with. Professional, not pushy and answered all my questions, no pressure to buy, he let the vehicle's quality and ride do the talking. I can't say enough about Steve and the Jack Daniels Team. More

As a repeating customer all of my expectation was met without any disappointment. It was a pleasure dealing with Charlie Roller from the selection of the car, and to the delivery. without any disappointment. It was a pleasure dealing with Charlie Roller from the selection of the car, and to the delivery. More

On Saturday, December 15, I entered Jack Daniels Audi in On Saturday, December 15, I entered Jack Daniels Audi in search of a used Audi Q7. I met with salesman Luis Valencia and he immediately made me f On Saturday, December 15, I entered Jack Daniels Audi in search of a used Audi Q7. I met with salesman Luis Valencia and he immediately made me feel very comfortable and gave me the sense that he wanted to earn my business. Luis did an excellent job of answering all my questions, and if there was something he wasn't sure about, he didn't give me some lame answer, instead he met with his colleagues to be sure the answer he was giving me was honest and accurate. Throughout the process of purchasing a Certified Preowned Q7 it became obvious that Luis wanted me to be a lifetime customer. Jack Daniels Audi should be very proud to have a Professional Salesman like Luis on their floor. He does a wonderful job of representing your dealership and brand. I will be back and ask for Luis for future purchases. To those who read this review and are looking for an Audi, I highly suggest you make the trip to Jack Daniels Audi, in Upper Saddle River. Don't forget to ask for Luis! Robert Porter Ticonderoga, NY More

I ' was ' a long time customer of JD Audi. Purchasing almost double digit cars from them in less then 8 years. They unfortunately don't believe in customer retention. They don't discount because car almost double digit cars from them in less then 8 years. They unfortunately don't believe in customer retention. They don't discount because car is newly released, please !! Even had it brought to senior management attention, and the attitude is win some lose some. Other Audi dealers were more receptive, and willing to work on a deal without blinking and I never purchased from them. Unfortunate they didn't want to keep a customer, so they lost my business. 2 new cars in 3 weeks purchased from one of their competitors. More

Recently bought a "Certified Preowned " CPO, car. After the first day, I felt a vibration in the steering. I had to go back to the dealership and found out that 3 of the rims were bent. A mouldi car. After the first day, I felt a vibration in the steering. I had to go back to the dealership and found out that 3 of the rims were bent. A moulding in the trunk was broken, and during the service call, they just put black tape on it instead of replaceing it. (very shoddy work) This occured before the first payment. The CPO process is 3 pages long and I was told the car was "perfect" . This dealership most likely did not even complete this certification, but simply checked the boxes and send in the paperwork to Audi to "Certify" the car. Very poor showing for the dealership and Audi. I would NOT reccoment this dealership to anyone. More

I would not recommend doing any business with this dealership. They effectively tried to blackmail me into doing business with them after lowballing me on my car trade-in value. I originally went to dealership. They effectively tried to blackmail me into doing business with them after lowballing me on my car trade-in value. I originally went to another Audi dealer to purchase a new 2012 S5 and wanted a very specific color combination. However, given that it is nearing the model year end, Audi was not taking anymore special orders and my choices would be limited to only what dealerships had in stock. The Audi dealer I originally went to located the model I wanted at Jack Daniels Upper Saddle River and it was basically the only one left. They were working to swap cars with Jack Daniels to get me the car but the process was taking long and I was anxious to get the car. So I told the Audi dealer that maybe I should just go directly to Jack Daniels and even though the Audi dealer would be losing my business, they were supportive and understood that I needed to do what's best for myself (good business practices). I then called Jack Daniels and spoke to Ernest Gomez and told him, very candidly, the situation and outlined the deal the other Audi dealer had offered me (effectively $1K off MSRP on the car and $23K for my trade in value) and expressed that if they can give me the same exact deal on the car, that I would come in within a few days and purchase the car. I had given them honest information on my trade in car over the phone (year, model, mileage, the fact that a carfax would come up on it because it was in a minor accident where I was rear-ended and all that was done was replacement of the rear bumper and muffler) but that every dealer I went to (Audi, BMW, Lexus, Land Rover) all offered me at least $23K and that I would not do any deal for less than that value. Ernest agreed to the deal, contingent on them inspecting the car onsight and I left a deposit. I subsequently drove an hour and a half to the dealer, sat there for an hour waiting for them to inspect my car and make some calls only to have them come back and tell me that my car is worth $18K because of the carfax (something they should've known when i told them that there would be a carfax on it over the phone so I wouldn't have to waste my day going there) but that they could push the value up to $20K to make the sale, something they thought was very generous even though every other dealer I visited confirmed $23K. As a result, I told them I couldn't do it and we parted ways. I then went back to the original Audi dealer, told them how I was lowballed which they agreed and actually thought it was a bit offensive to quote the car (a 2008 335xi with 35K miles) at $18K. I asked the original Audi dealer if they could still try to see if they could get me the same car from Jack Daniels and they said they would try. After attempting to do what I asked them to do for a few days, I get a call from Ernest Gomez that I ignored. He left me a voicemail that basically said that he believes the other Audi dealer is still trying to get the car from them but that they will not release it to them and suggests that if I want the car, I go back to Jack Daniels to work something out. So instead of supporting their dealer network and giving a potential new Audi customer what they are looking for, they are saying you either come back to us or else you're not going to get the car at all...seems pretty spiteful when you think about the fact that I offered them the business but they turned it away. Can you blame me for going back to the other dealer when I'm getting significantly more value for my trade-in? At the end of the day, I decided that there was no circumstance where I would want to do business with Jack Daniels when they portray such poor business ethics and sense. I ended up buying another model of the S5 with a higher price and more options from the original Audi dealer instead. I would rather have to pay a few thousand more for a car than have to do business the wrong way with the wrong people. In conclusion, you should definitely look around before settling on doing any type of business with Jack Daniels since they were the most egregious on the trade in value, have questionable business ethics and clearly show that they are only looking out for themselves and not the customers' best interests. More