Jack Madden Ford

drove car in for service because of a whine and bad smell coming from the ALT. $400.00 later, picked up car and whine was still there. Well I almost made it home.......had to have car TOWED back in. My wife coming from the ALT. $400.00 later, picked up car and whine was still there. Well I almost made it home.......had to have car TOWED back in. My wife called during the day to find out what was going on and to tell them what happened and service manager says "listen lady, if you want to give me attitude you can bring the car elsewhere"<br><br>WILL DO!!!! More

This is the first dealership that we stopped at before our purchase. I went there knowing what we wanted and what price, etc. They brought me everything BUT what I asked for, constantly insisting on TES our purchase. I went there knowing what we wanted and what price, etc. They brought me everything BUT what I asked for, constantly insisting on TEST drives (which I didn't take) I tried to say over and over that I am interested in numbers on the vehicles they have listed. He said that he would get a FORD car and ride us to one of the other lots where they kept cars. We waited 1/2 hour (still not car to ride us there) I am already aggrivated but offered to drive this so called sales person there to show us, when we got to the first lot they had nothing in what we were looking for. He thought an Explorer Sport Trac (was and Explorer or F150), Need a say this salesperson was at least 40 years old and claimed to know cars. When I got back to the show room, he wasted MORE of my time trying to rip us off on prices, etc. They DONT have what they advertise for, that is your typical ploy (in the newspaper) to just get you in!!! So Buyers beware! More

Let's call this "could you please speak up". 1997 Explorer, 5.0 V-8 with full-time AWD. Vehicle has always had a high speed whine from the front drive assembly, however, when it became unbearable I Explorer, 5.0 V-8 with full-time AWD. Vehicle has always had a high speed whine from the front drive assembly, however, when it became unbearable I took it in for service (along with some other usual Ford problems). Service Manager was understanding and said he would get his best guy on it. Fast forward to pick-up date. Service Manager calls to say vehicle ready. Upon arrival was told that no whine was heard by ace technician. Not too happy, so suggested (polite for "demanded") that we (Tech, Manager and myself) do a road test. Picture this: Tech driving, Manager in front seat, and me in back going down Route 1 at 50 MPH with whine very noticible. I comment to the Tech - "hear the whine?" to which the Manager tells me to speak louder because the Tech is hard of hearing! Last time for Explorer at Madden Ford. More