Jack Madden Ford

Reason for Visit: Service

I recommend this dealer: No

My Review of Jack Madden Ford:
I have paint peeling on the roof of my 2004 Explorer (I purchased at Jack Madden Ford). I called the Service Dept at Jack Madden Ford to inquire about this problem and Joe answered the problem. He interupted me about 5 seconds into my explanation about the roof, saying rudely "that's not covered under the warranty." When I said that it looks like a common problem of Ford Explorers and asked what Jack Madden was doing about it for its customers he said again (loudly and rudely), "it's not covered under warranty" and when I told him I had an extended warranty, he cut me off before I could finish saying "extended" and said, "it's not covered in that warranty either... Ford Motor complany doesn't pay us to fix chipped paint, and we don't do it for free."

Guy was a jerk... plain and simple. This Joe guy is just killing business for Jack Madden because I'm in the market for a new Ford Fusion and I will not be taking my business to Jack Madden because of Joe in the Service Department.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Jack Madden Ford:
This dealership rates ZERO in customer service. I brought my mother in to buy a new a car on Saturday Sept 12. I made it very clear at the start of the business that I intended to pay cash for the car. Pat Ford comes out and tells me that we can save an add'l $500 on this vehicle if we will agree to finance. Not what I wanted to do, but ok if it will save Mom another $500. We agree on the price and begin the long drawn out process of financing. We were introduced to Lee, who I also made very clear to the only reason I was financing was to receive the add'l $500 rebate, and the car would be paid off with the first statement. He seemed to understand at the time. They told her to come back at 2 on Monday and pick up her new car. She picks up the car, no problems, car is registered, inspected, insured in her name, drives off, all is fine. She receives a phone call from Lee on Tuesday, 24 hours AFTER she already owns the car and he tells her she needs to come back to the dealership to sign a loan paper because the bank didn't accept the first one. I call and ask him why? What is changing? He assures me nothing is changing, the interest rate went down. I remind him once again that I don't care what the rate is, we are not carrying out the terms of the loan, we will pay it in full with the first coupon. He again tells me nothing is changing except the interest rate and the bank won't accept it. She goes and signs the paper as requested. She finds out a week later when she gets her statement from the bank that this new loan paper she signed was so they didn't have to honor the $500 rebate that they offered her to finance the car! After 3 weeks and 13 unanswered phone messages to the dealership, I was finally able to speak to Steve Carter, general manager. He says they did nothing wrong, this is normal business practice. They assure me she did not pay another $500 for the car even though that's what the bank papers show. I think the whole deal is fraudulent and will never deal with them again. I think that 8 messages left for the general manager, 2 for Pat Ford, and 3 for Jack Madden himself, that all went unreturned is pretty poor customer service!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Jack Madden Ford:
We were just looking, not planning to buy. Fast Talking Sales Associate Aaron Williams talked so much he convinced us to buy afater he kept slashing his price. We signed a contract for a fully loaded Ford Edge Limited Edition. I gave him $500.00 in cash and the whole sale was to be cash. That was Thursady August 13, 2009. Saturday and Sunday Williams called numerous times trying to convince us to take another Ford Edge. He stated our was not in yet but he had another identical one without the navigation system. When pressed he admitted that the interior color was different but everything else was exactly the same, and he kept focusing on the CD player, a pidley thing in my eyes. That got me suspicious. We looked at the other 'identical' car on Sunday and found Williams was attempting to pass off a Ford Edge Sport with very few of the same features as being identical to the fully loaded Ford Edge Limited Edition we had contracted for. We told him we were not interested. I also informed him that their website stated the car we contracted for was in their lot. Williams insisted it had not come in but was on it's way. This was dragged out for another few days. For at least five days their website had our car car listed but he kept putting me off saying it hadn't come in and trying to sell me an inferior model than we had ordered. Williams was willing to come down slightly on the price if we would take the other car, the Sport, but when the math was done we would have been paying more for less.
After a week of Williams's fast talking bull we said enogh is enough. We cancelled the order.

Sales manager Pat Ford contacted us and when we spoke to him he told us to call him back the next day. We called back and we got another 'manager' who identified himself as 'one desk over from Pat Ford' no name. He tried to say we had put down a $100 deposit and when we corrected him he stated they would 'cut a check' for the $500.00 cash we had paid. The check was suppose to be mailed to us, but it did not come. A week later we spoke to the same Manager'one desk over from Pat Ford'(no name again) and he assured us that the check was in the mail. All together we have made six calls to them about the refund of our deposit.

It has been almost three weeks since I was first told the check was being mailed and today Pat Ford once again told me the check was just waiting for a signature. I am getting fed up. If I do not have the check by next week I will take legal action but if I am forced to do that I will also contact the local media to make sure other people are aware of the unsavory business practices of Jack Madden Ford, Norwood so hopefully we can save someone else the headaches we have gone through with this company.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Jack Madden Ford:
SHIFTY, SLICKSTERS...BUY ELSEWHERE
First, let me say this was to do with the "Cash for Clunker" program. I literally have spent hours researching dealers on the internet getting prices and availability...very few dealers had the manual transmission Focus and I was willing to drive 270 miles plus tolls on the Mass Pike from CT to get it...buying an automatic would not just cost $815 but since the MPG is just a hair less, I would just qualify for $3,500 and not the $4500, making the automatic in reality become an $1,815 option.
I called in late June and was told to wait until program started... OK, I did...the salesman, Aaron, a real slick fast talking, "cool mover and shaker" type, would constantly interrupt me when I was asking a question. He said he never got ANY of my emails,"must have gone into the spam folder"....H E L L O, if customer emails are not arriving either check spam folder or modify your mail system. He also very rarely returned voicemail calls.
The initial price of vehicle, changed twice..we finally came to some agreement, but I had to physically sign some C4C documents and they would not release the new car until they "physically had the government money in their hands"
Undaunted, I still was going to pursue this...I called to state I would be at their showroom at 9 AM the next morning...Aaron had left for the day; spoke with Pat Ford, sales manager who launches this one..."Oh we don't even want to do a C4C trade in over state lines" I was so annoyed all I could say was "Thanks Jack Madden Ford for wasting my time for the past month"

Yes, I bought a Focus elsewhere and while I was waiting this whole thing out received an additional Ford Cash incentive in the mail for an $750 which could be used with ALL current incentives.


If you plan to buy from Jack Madden DO YOUR HOMEWORK FIRST...then go elsewhere.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Jack Madden Ford:
My reason for approaching Jack Madden Ford was due to a close friend's recommendation.

Quite simply, working with Sean Evans at Jack Madden Ford was the best car buying experience I've had. He is their Internet Sales Consultant, and was prompt with accurate and direct follow up. Nothing that was stated during our email exchanges leading up to my dealership visit changed or was modified when I sat down with him to work out a deal. He was thorough in terms of preparation in showing me the exact vehicles (4) that I specified in my emails. Additionally, he walked through the options and details of each vehicle I was reviewing allowing to test drive all the vehicles.

Overall, I would highly recommend Jack Madden Ford for a new or used Ford vehicle purchase and strongly recommend Sean Evans as your sales consultant.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Jack Madden Ford:
Our experience with the folks at Jack Madden Ford was great.
After several months of looking for a used SUV and dealing with various dealerships (and all there B.S.). We finally found a vehicle that we were looking for with the mileage and price we were willing to pay.
After e-mailing Sean Evans about our interest in the vehicle, he returned a phone call to us the next day, then confirmed our appointment the following day to come and test drive this vehicle.
Once we arrived at the dealership, we were greeted by Sean. Who was very professional and was wonderful to deal with. The vehicle was right out front and we took it for a test drive. Upon returning to the dealership, Sean explained everything about the vehicle, had our trade already appraised. After some negotiations with Sean and his manager (who was also very pleasent to deal with, we ended-up agreeing on a deal and we purchased a 2005 Ford Escape.
After years of purchasing vehicles and dealing with all types of dealerships, salesman, etc. we must say the Sean Evans is the best. He is very customer focused and a pleasure to deal with. He takes the time to answer any quetions you have, takes time listen to what you have to say and is more than willing to work with you and not against you. If you plan on purchasing a vehicle, go to Jack Madden Ford and ask for Sean Evans. Total time we spent from arrival to driving away in our Ford Escape was about 4hrs which went by fast, because of Sean Evans.
And the finance person we dealt with was also very professional and a pleasure to work with.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Jack Madden Ford:
I couldnt agree more with the previous post. I went in for service, and Joe at the service desk was very rude and condescending to my husband and I. I initially brought my car in for repairs because there was a loud noise that sounded like metal to metal, and was told that I could "take it or leave it" when given the cost of repairs. I needed my car fixed, and it was pretty much held hostage at Jack Madden Ford. I had no choice but to go ahead with the fix. The manager, however, was very nice, although he didnt seem phased at the actions of Joe. I have delt with the young girl behind the desk previously, and she was very nice to me, even offered to give a discount. My advice, if you must go to this dealership to have your car fixed-STEER CLEAR OF JOE IN SERVICE DEPT!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Jack Madden Ford:
The service department (Joe in particular) have clearly never had any Customer Service training. The interaction with these people begs belief.

Without going in to the details of our experiences with these clowns, let's just say that they appear to have done work that didn't need doing, clearly didn't do work that should have been done under warranty and when asked any questions about their proposals/quotes basically got pretty abusive.

We kept going back because we bought the car there, but after the most recent time where my wife was lied to and when she asked for clarity on something got no explanation and was basically told to settle the bill and go, we will not be going back there for service and will certainly not be buying another car from Jack Madden Ford as a result.

You would think they would have some understanding of the direct connection between sales and after sales service, but apparently not. Amazing just how short sighted they really are.

I don't tend to post reviews on my experiences, tending to let things go and move on, but people need to be warned about this bunch, so felt compelled to actually write something.....

Do not go to this place for service unless you have no other option (i.e. you breakdown right outside it) and if you do have the misfortune to be in there and the guy you speak to say's his name is Joe, then excuse yourself and come back in when he isn't there....

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Jack Madden Ford:
We wanted a stick shift Escape because it can be towed 4-down behind our motorhome. There were only a few cars in that configuration in MA. One was at Herb Chambers, not our preferred color, but as we told the dealer, the price would determine the sale. We told them the price we wanted to pay. Chambers folk were polite, gave a decent price for the new car, but refused to give a good trade-in allowance on our car. Went to Jack Madden, while on the test drive I told them of the price I wanted. This time, they took a close look at my trade-in, agreed to its value and we quickly closed the deal. They not only gave me the deal I wanted, we did not have to do the traditional auto-dealer-dance that I had to go through at Chambers. The Madden folk went straight to my number (well, one sales manager go-round-revisit, but they didn't take excessive time.)

They had the car prepped and ready for delivery that evening and we closed the deal within about 3 hrs from when I walked into the door.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jack Madden Ford:
I purchased a new car from jack madden ford. it was a new model,being released from ford a few days earlier. the salesman was surly, saying the market for this car was over list,but knowing this was the first of this model they had, this was a lie. when i picked up the car, no one from service or sales was able to put the plates and and review the workings of the car. The finance person was finally able to put the plates on, but was not able to review the working of the car.

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