Jack Madden Ford

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Wade Cesvette

My Review of Jack Madden Ford:
Wade was very helpful and responsive to my wife and I when we bought our Ford Explorer. He was very polite and not pushy. I am not a big fan of pushy, so that definitely made a difference for me. Not only did Wade explain all of the features of our new vehicle, he set up the sync function so our cell phones would work right away. That was very helpful, because it would have probably taken us a while to do it otherwise. Not to mention, allows my wife to talk on the phone hands free. Very happy with the help we received. Thanks.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sammy Venerin

My Review of Jack Madden Ford:
First of all, let me say that my experience here at Jack Madden Ford was a very nice experience thanks to my salse man Sam Venerin and my Sales Manager Bill. I came in last week just to look around, and I was amazed at how friendly and knowledgable Sam is. He made my experience there a fun and easy going time. I was looking at the escape for me and my family, but after Sam had showed me the Edge and all its features, I was immediately hooked. Sam made everything not so salsey, and I felt very comfortable with him. Even though I was only there to get a brochure, and was there to get information, Sam provided me with a lot of literature on the edge, his business cards, and told me that if I had any questions, not to hesitate and call. Sam is very professional, and his personality made the whole tour very fun and comical. He made me feel very much at ease. I wasn't planning on buying an suv from ford, but after getting a chance of learning so much about the Ford Edge, I will be back by the middle of April to definitely get it for me and my family. I will strongly recommend Jack Madden Ford products to all my friends, family,co workers and business contacts. I even took a few business cards from Sam, so I can pass them out to my friends and family. Thank you for everything Sam, and thank you for calling me this week just to say hi. I will be in touch with you very soon.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sammy Venerin

My Review of Jack Madden Ford:
I thoroughly enjoyed purchasing my Ford Fusion from Jack Madden Ford, Samuel Venerin was a great pleasure to work with. Samuel was informative friendly and is a all around nice guy. I will definitely be coming back with my husband to have him buy a new vehicle as well. I have told all my family and friends how wonderful Samuel was at helping me find the right car for me, they too will be stopping by.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sammy Venerin

My Review of Jack Madden Ford:
I HAVE GIVEN THE RATING ABOVE BECAUSE SAMUEL WAS EASY TO WORK WITH HE FOUND THE RIGHT CAR I WAS LOOKING FOR AND HE MADE MY CAR SHOPPING EXPERIENCE EASY. IVE BEEN TO OTHER DEALERSHIPS BEFORE AND LET ME TELL YOU THOSE EXPERIENCES WERE NOT PLEASANT. SAMUEL DID EVERYTHING TO MAKE ME HAPPY AND TOOK WHAT I WANTED INTO CONSIDERATION AND WASNT LIKE THE OTHER SALES PEOPLE IVE ENCOUNTERD LIKE THE ONES WHO WANT TO SELL YOU WHAT THEY WANT BECAUSE THEY MUST BE MAKING MORE MONEY OFF OF YOU OR SOME KIND OF A CATCH. HE WAS JUST INTERESTED IN MAKING ME HAPPY WHICH I AM VERY GRATEFULL FOR BECUSE I LOVE MY NEW FORD AND IT WAS A PLEASURE WORKING WITH HIM AND THE DEALERSHIP I WILL DEFINATLEY RECOMMEND ANYONE I KNOW TO GO TO UR DEALERSHIP SO THEY CAN HAVE THE SAME EXPERIENCE AS I DID.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Decue King

My Review of Jack Madden Ford:
Decue was very professional and wanted to get to know me and what i need the car for. He explained everything and went into detail about everything. I went to jack madden because i wanted to trade in my car for a brand new fusion. Decue helped me out alot because this was the first brand new car i bought so i had a lot of questions. I recommend everyone that goes to the dealership to have Decue help you out.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Decue King

My Review of Jack Madden Ford:
I was surprised that Decue wasn't pushy in making a sale, he was very polite and friendly and made the transaction very smooth and stressless. I would recommend Jack Maddden Ford to friends and faimly in the future. We will most likely be repeat customers

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Lovely, Lealand Welsh Jr.

My Review of Jack Madden Ford:
Went in search of my son's first brand new vehicle. As a young adult he had his mind set on purchasing only a pick up truck. After doing his due diligence, he wasn't going to settle for any truck other than a Ford. We saw an ad for Jack Madden Ford and decided to shop there. At Jack Madden Ford my son and I were helped in a very respectful and unpressured manner. Everyone was exceptionally helpful and very patient with a first time buyers unlimitted questions and concerns. From the salesman, Joe Lovely,who greeted us in the parking lot and gave us his undivided attention until the final day we picked up the vehicle. To the sales manager, Paul Deppish, who further aided in our decision making, helping us understand all of our purchasing options. To the financial services manager, Lealand Welsh who found us the best possible terms for the vehicle loan. This was truly a pleasure doing business with Jack Madden Ford and everyone we had the opportunity to interact with. As the owner of a small business myself, I can tell that Jack Madden Ford and their employees are all true professionals. I would HIGHLY RECOMMEND this dealership to everyone.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adrian Steele

My Review of Jack Madden Ford:
We purchased a new 2010 Escape with Adrian as our sales rep. He was very friendly, knowledgeable of the cars' features,dealer services offered and he answered all of our questions. Maddens' is fortunate to have such a pleasant employee. It made our experience painless! Thank You, Adrian!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Dennis Arruda

My Review of Jack Madden Ford:
I recently purchased a 2009 Expedition from Jack Madden Ford, and dealt with Dennis Arruda. Dennis was very laid back and easygoing, and easy to deal with. He was one of the only positive aspects of my experience here.

When I went to sign the final papers and pick up my vehicle, they informed me that they didn't know I had planned on taking it home that day, and my vehicle hadn't been cleaned yet. No big deal, I thought; simple miscommunication. They told me I could take the vehicle and come back in a few days to have it cleaned and detailed. The vehicle had no floor mats, and they told me they would get those for me...no problem.

I dropped off the truck a week or two later to have it detailed. The cleaning was sub-par for a "professional" job. It looked alright at first glance, but further inspection revealed that they had basically vacuumed and sprayed deodorizer, with a quick wipe down of the dash that left lint and dust behind. I do detailing work better than these "professionals."

Additionally, not only did I not have floor mats, but they didn't even do a state inspection. At this point, I was ready to be done dealing with them, and move on with my life. As such, I won't be returning to Jack Madden Ford - although Dennis was great, it seemed as if management was pinching pennies - not something I want from a dealership taking tens of thousands of dollars from me.

I'll take a 10 minute ride down Rt. 1 to Rodman Ford next time. Not worth the hassle at Jack Madden.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joseph Lovely

My Review of Jack Madden Ford:
They found the car I wanted at the price I wanted to pay. They were helpful and answered all my questions. There was no high pressure, and they were very reasonable to deal with. I will gladly go back there when it is time to buy another new car. I would also not hesitate to recommend them to anyone.

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