Jackie Cooper BMW

BEWARE BAIT & SWITCH SALES SCHEME! !! This is a warning to anyone looking to purchase a new BMW from this dealership. They will have you test drive a demo vehicle with all the bells & w !! This is a warning to anyone looking to purchase a new BMW from this dealership. They will have you test drive a demo vehicle with all the bells & whistles, while telling you they’ve got a car exactly like it “in transit” to their dealership and take a $1000 deposit, (which they tell you is refundable). I fell for this sales tactic and once that car finally arrived, it was NOT the car that Ron (salesman) and I discussed. Ray (Sales Manager) informed me that I can order a new car thru them for a higher price and months-long wait, which I chose not to do, because I don’t trust them after their slimy dealings initially. After Ron (Sales Manager) & Finance workers stated multiple times that they would refund my deposit, they reached out 16 hours later to say they will not refund my deposit, but hope I will choose to do business with them in the future. They are running a scam and I advise you to read & document every single item they present to you, because if you ask for a copy, they’re going to ignore your request, like they did mine. I hope BMW USA is aware of the shady business practices going on here….I’ve never encountered anything like this. Any comment on this post by the dealer is an absolute lie and poor attempt to save their reputation. More

WORST. EXPERIENCE. EVER. This story begins with me reaching out to express my interest in purchasing a vehicle from JCB. As we begin the process I explain t EXPERIENCE. EVER. This story begins with me reaching out to express my interest in purchasing a vehicle from JCB. As we begin the process I explain that I would be traveling from out of state to purchase and that I'd be more than happy to put a deposit down on it, as I was planning to come buy it over the weekend. They said that would be completely fine and that they would send me a link to apply for pre-approval on financing and to put down the deposit. DAY 2: I never receive a link so I go ahead and go to their website to apply for financing myself and then call them to explain that I had been approved in their system and wanted to put a deposit on the vehicle. They then explain to me that I wouldn't be able to put a deposit down because they had a lot of interest on the specific one I was looking at, and that if I didn't take off work in the middle of the week to come and make my purchase that there was no guarantee that it would still be available. I come to the conclusion that I have to act now or let it go, so I take off work and prepare to leave my house in DFW at 5AM to arrive at JCB right as they open for the day. DAY 3: I arrive at JCB to start my purchase, we test drive, inspect the vehicle, all is well. As we start the paper work and I explain that I was planning on putting a relatively large down payment on it and finance what's left, they explain to me that they can only charge 5k to a debit card and that their wire system was MAGICALLY NOT WORKING!! I now have to spend the next 3 HOURS driving over all over OKC trying to find out how to come up with $7,000 in cash on the fly. I call my banks (No locations in OK, couldn't pull out cash beforehand due to being rushed to come up there and purchase), I call friends, I try absolutely everything I can think of to make this work. In the end I end up having to call my boss and ask him to borrow the funds out of his company account and pay him back the following day, all to just make my down payment on this vehicle. As I'm sitting down to work on the financing logistics one employee in particular, Sebastian, is unable to detect my already extreme frustration and decides that it would be a good idea to try and strong arm me into buying a 3rd party warranty for this vehicle, driving my purchase up by another $4,000. I express that I'm not interested and am quite frankly just ready to be done with this experience. He presses me anyway and eventually gets me to sign on the dotted line and finalize the purchase. What these guys didn't realize is that I work in the Auto industry myself and am quite familiar with how financing and wires work, this company was ready to send me home EMPTY HANDED in order to pressure me into financing a significantly higher amount than I intended on this vehicle. 9 HOURS AT THE DEALERSHIP. SKETCHY SALES PRACTICES. STRONG ARM SALESMAN WITH NOTHING BUT $$$PROFIT$$$ IN MIND. WORST EXPERIENCE OF MY LIFE. JACKIE COOPER BMW MINI, I address you directly now. I know your game. I know how dealers work and how they buy their inventory. I know what you tried to pull on me, and I will take this story to the ends of the earth if I need to. You have exactly 1 chance to make this right. My friends will be sharing this, I will take it to BBB. If anyone reads this blow this story up and make sure JCB sees it. I look forward to your reply JCB. I hope you care about your ratings more than your customers because I know for a fact that customer experience is everything to a dealership, and you failed... More

I enjoyed working with Roberto at Jackie Cooper BMW. He was patient and kind. He answered all my questions in a timely manner. Roberto was not pushy! He was patient and kind. He answered all my questions in a timely manner. Roberto was not pushy! More

ORDERED A KEY FOB 3/17/2023 STILL NO KEY FOB, AFTER BEING TOLD IT WILL BE IN 3/19 -3/20, HOPE I NEVER NEED TO ORDER ANYTHING FROM THIS BUSINESS TOLD IT WILL BE IN 3/19 -3/20, HOPE I NEVER NEED TO ORDER ANYTHING FROM THIS BUSINESS More