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Jaguar Houston North

Houston, TX

4.1
92 Reviews

18205 Interstate 45

Houston, TX

77090

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Showing 92 reviews

September 21, 2024

My Jaguar F-Pace had weird things happen with coolant pressure and engine failure lights, pegged temperature and barely drivable. I just moved back to Texas and had to find a dealership. They took good c More

by kattigrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Crosbie
Sep 29, 2024 -

Jaguar Houston North responded

We’re so glad to hear that you had a wonderful experience. Thanks for sharing!

September 01, 2024

I arrived at 7:30AM and Ms. Carla Waddell met me and walked me inside to her desk. She looked my Jaguar up and explained what services were due. Ms. Waddell showed me the recomm More

by Robinexum1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Waddell
Sep 06, 2024 -

Jaguar Houston North responded

Your review brightened our day! We’re so glad we could meet your expectations.

August 24, 2024

Promises broken, reasonable expectations set and they fell short. First off they sold me a vehicle with a fuel door that would not unlock due to it being broken. Nice. They said they could transfer More

by John
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jordan
Aug 29, 2024 -

Jaguar Houston North responded

John, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to make this up to you. Please contact our manager at (844) 896-1938 so we can make your experience a positive one.

Aug 29, 2024 -

John responded

This has nothing to do with Jordan, he was amazing. Thank you for the automated response, this is exactly why I wrote this review. Your team failed to inform me that you failed to file the correct paperwork, you have my number much like I have the number to the dealership you provided. I spoke with management and was told "well the computer didnt let them do it so they ordered new plates".

August 07, 2024

Very friendly service department. The Advisor took great care of me. Very knowledgeable people in the parts department also More

by Johnnyo105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Wadell
Aug 10, 2024 -

Jaguar Houston North responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 05, 2024

The overall experience was great. The initial estimate was provided within a short time after dropping the car off. After approving the service items requested, an estimated time of c More

by Jack H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla
Aug 10, 2024 -

Jaguar Houston North responded

Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!

July 29, 2024

The service guys who replaced my battery had to remove my tire in the back to get to the battery. I had some other stuff in my trunk for my work like rain jackets traffic vests and a stool. I also had some t More

by Stephanie K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh was the service advisor who checked me in.
Aug 02, 2024 -

Jaguar Houston North responded

Stephanie, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Jaguar Houston North (844) 896-1938

July 25, 2024

My experience was a mess. Phillip tried but as a whole of the dealership my experience was terrible More

by hakilgore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phillip C
Jul 31, 2024 -

Jaguar Houston North responded

We truly appreciate your honest feedback. We would like the opportunity to make this up to you. Please contact our manager at (844) 896-1938 so we can make your experience a positive one.

June 20, 2024

Jackie and AL always provide me with excellent service , they keep me updated on my service process More

by ERIKAESPERICUETA14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie and AL
Jun 26, 2024 -

Jaguar Houston North responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 06, 2024

Great service Great salesman We loved our buying experience Can’t wait to go back More

by judypustka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Baker
Jun 08, 2024 -

Jaguar Houston North responded

Judy, we're happy to hear you had such a positive experience with our team! Thank you for taking the time to let us know how we did. We hope you have a great day!

May 24, 2024

it was a wonderful experience dealing with expert advice and knowledge about de vehicle i was to buy. Claudia explain and help to make de deal very comfortable. thank you Jaguar Houston North More

by Gama
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Claudia Martinez
May 29, 2024 -

Jaguar Houston North responded

Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!

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