Jaguar Land Rover Bethesda

Good Service Needed service for my XJ8 Jaguar- Jerry Handy did excellent job. He has worked on my car before he is very thorough. Jerry is an Excellent Technician Needed service for my XJ8 Jaguar- Jerry Handy did excellent job. He has worked on my car before he is very thorough. Jerry is an Excellent Technician More

Ada Wilson My experience was over the top. I originally purchased a Range Rover Evoque, but was unhappy with the vehicle. My initial conversation was with Ms. My experience was over the top. I originally purchased a Range Rover Evoque, but was unhappy with the vehicle. My initial conversation was with Ms. Cheryl Stewart, and I expressed how unhappy I was with the vehicle. She went above and beyond to ensure I was a satisficed customer. She was instrumental in getting me out of the Ranger Rover Evoque and into the Ranger Rover Sport. I received personal attention from Ms. Cheryl Stewart, Mr. Augie Borges, and Ms. Amanda Sisk. They are awesome! More

Five star customer service from a dealer that really cares. My second vehicle purchase from Manhattan Jaguar, Land Rover. I refuse to shop anywhere else! This dealership has the very best customer service eve My second vehicle purchase from Manhattan Jaguar, Land Rover. I refuse to shop anywhere else! This dealership has the very best customer service ever and are committed to making their consumers happy. I still can't believe I purchased my dream car the range rover sport. Thanks to the help of the team here it was a smooth transition and car buying experience. More

Arthur Petrosyan is the best!!!! My experience was top notch. Arthur Petrosyan was fantastic. He called me immediately after sending an inquiry and showed me the car that met my exact My experience was top notch. Arthur Petrosyan was fantastic. He called me immediately after sending an inquiry and showed me the car that met my exact preferences. He made sure that I was happy and repeatedly told me he was available at anytime for questions. More

Happy Client We had a great time making a purchase. Sales and service have been excellent. Sales staff and management response was quick and all staff courteous We had a great time making a purchase. Sales and service have been excellent. Sales staff and management response was quick and all staff courteous . More

Amanda Rocks ! We have had great experience dealing with the staff at Manhattan. People are attentive, engaging and very willing to help. Amanda Sisk was our sales p We have had great experience dealing with the staff at Manhattan. People are attentive, engaging and very willing to help. Amanda Sisk was our sales person and she was great! With Amanda now as sales manager, I believe they will likely exceed all expectations of their customers. We bought 2 Range Rover Sports and referred a good friend who bought a full size. A+ More

Love the new sales management My second visit, first one they were renovating the place and it wasn't very welcoming. Decided it was time to start to really figure out what I want My second visit, first one they were renovating the place and it wasn't very welcoming. Decided it was time to start to really figure out what I wanted so I went back and they have a new Sales Manager named Amanda who is wonderful and greeted me, the sales person that showed me the cars named Sam was non pressure and quite honestly a lot of fun, and Nick the other manager and Amanda made me decide to buy a demo on the floor. Love my new truck, love this dealership its nice to work with a woman at a dealership for once and the place looks really nice. I feel like I got a good deal and really liked everyone that helped me. Now I can go back every other Saturday for a free hand car wash, I'm going to keep my baby clean! More

Very bad customer service This dealership has the worst customer service. Do NOT deal with the sales rep called Kamal Sheikh. He is there to cheat and disrespect customers. This dealership has the worst customer service. Do NOT deal with the sales rep called Kamal Sheikh. He is there to cheat and disrespect customers. More

50 Shade of Shady Do NOT buy from this shady place! They stole my order and sold my car to someone else. I had ordered a Range Rover from them, but their customer s Do NOT buy from this shady place! They stole my order and sold my car to someone else. I had ordered a Range Rover from them, but their customer service was so poor through the process. They make you feel like they are too busy for you, even though there's hardly anyone ever in the showroom. So a few days after, I canceled my order (which they gave me the runaround to do). I went to Tyson's and placed my order there instead. 3 months later, I find out that Bethesda/Rockville had my order re-routed and sold the car to someone else!!! Shame on Tyson's for never even checking on my order, but more shame on Bethesda for being so petty andshady that they had to steal my order from Tyson's to sell a car. Brian was the sales manager. JD was the sales rep. Shady. More

I ordered a 2014 Jaguar F-Type May 27th and it was due to arrive August 19th +/- 2 weeks. I was a very easy sell and did not even take a test drive. All the dealer had to do was deliver the car as agree to arrive August 19th +/- 2 weeks. I was a very easy sell and did not even take a test drive. All the dealer had to do was deliver the car as agreed. To make a long story short, the staff were unwilling to accurately pinpoint delivery of the vehicle despite my requests to do so until I called Jaguar USA and triggered an investigation. Then they took action but it was too little too late. I simply do not care for the way I have been handled at this dealership. There is a condescending air about the place. Each time I have visited the show room to check on the delivery there has been at least one exchange that made me question why I would want to get in any deeper with Manhattan and fight with them when I bring the car in for service. I used to think Jaguar meant superior luxury and customer service. The reality is I get superior customer service from my Volkswagen Dealer from whom I bought a Jetta so you do the math. I have never been so excited to buy a car and then so utterly disappointed due to all the madness. Bottom line I cancelled the order. I am no math major, but who buys a roadster convertible in October only to sit in the garage and depreciate over the winter? I didn't just fall off the turnip truck. More