Jaguar Land Rover Bethesda

I ordered a 2014 Jaguar F-Type May 27th and it was due to arrive August 19th +/- 2 weeks. I was a very easy sell and did not even take a test drive. All the dealer had to do was deliver the car as agree to arrive August 19th +/- 2 weeks. I was a very easy sell and did not even take a test drive. All the dealer had to do was deliver the car as agreed. To make a long story short, the staff were unwilling to accurately pinpoint delivery of the vehicle despite my requests to do so until I called Jaguar USA and triggered an investigation. Then they took action but it was too little too late. I simply do not care for the way I have been handled at this dealership. There is a condescending air about the place. Each time I have visited the show room to check on the delivery there has been at least one exchange that made me question why I would want to get in any deeper with Manhattan and fight with them when I bring the car in for service. I used to think Jaguar meant superior luxury and customer service. The reality is I get superior customer service from my Volkswagen Dealer from whom I bought a Jetta so you do the math. I have never been so excited to buy a car and then so utterly disappointed due to all the madness. Bottom line I cancelled the order. I am no math major, but who buys a roadster convertible in October only to sit in the garage and depreciate over the winter? I didn't just fall off the turnip truck. More

Visited many dealerships before seeing a 2013 Ford Mustang at Manhattan Auto. When I first walked in I met Jonathan and he showed me the car. I really, really lucked out being pair with Jonathan becau Mustang at Manhattan Auto. When I first walked in I met Jonathan and he showed me the car. I really, really lucked out being pair with Jonathan because he went above and beyond to get me the best deal possible. I had spoken to other salesmen via email and phone call at the dealership before i went in and none of them worked as hard to make me happy as Jonathan did. When i show my new car to friends none of them can believe what I actually paid. Great dealership, will definitely buy from there again, If your looking to buy from there any time soon I recommend Jonathan Smith! More

I wanted to take a quick minute to write a review for Sam Robertson. He is an absolute rock star. From the very first email to keys in the hand he was just absolutely amazing. He continues to provide grea Robertson. He is an absolute rock star. From the very first email to keys in the hand he was just absolutely amazing. He continues to provide great customer service even though the sale is complete and my car is in the shop for warranty related issues. I really do not want to call them issues because hey they are being fixed at no money out of my pocket. If you are in the market for a Range Rover then look no further than Sam. You will not be disappointed. I read the other reviews on here and I think everyone is in agreement, Sam rocks! More

I bought my RR Evoque from here and thought I should take a minute or two to share my thoughts. Sam Robertson was the person who responded to my email and I should say I was lucky! He is a standup g take a minute or two to share my thoughts. Sam Robertson was the person who responded to my email and I should say I was lucky! He is a standup guy with a great sense of humour. He never once pushed me or twisted my elbow when it came to time to make a decision. He broke down the options well and went to bat for me to get a great deal. I have bought cars before and know many dealers personally- this was my best experience yet!! My wife and kids share the same warm feelings towards Sam . I wish him continued success and God Speed . More

Sam was the consummate salesman. I appreciated how much time he spent with me going over the interior and exterior workings of my 2010 RR HSE Lux. I will definitely recommend him to friends and family. time he spent with me going over the interior and exterior workings of my 2010 RR HSE Lux. I will definitely recommend him to friends and family. More

Manhattan, Bethesda Jaguar is not a slick, glittering, sales and service dealership for Jaguar which is large, bustling and typically impersonal. Rather it is a small and down-to-earth, family- run Jagu sales and service dealership for Jaguar which is large, bustling and typically impersonal. Rather it is a small and down-to-earth, family- run Jaguar and Land Rover Dealership in business and run by the same family since 1914 which specializes in personal service. I have purchased 5 Jaguars from this dealer and serviced them all here. I have never ever had anything in my relations with its staff but the most thoughtful, accommodating, honest and forthright experience. Brian Armstrong, its Sales Manager is knowledgeable and pleasant. He is the go-to person on any matter relating to sales. Joe Simoules is a Master Jaguar Service Advisor with 24 years experience. He is patient, thoughtful, courteous and always gets the job done to the customer’s satisfaction. If ever an issue has to go to a higher level, David Bohn, the Director of Parts and Service is always available to trouble shoot. He listens to the customer, cares about his/her concerns and solves whatever problem needs to be attended. And, most important, in the shop where the work is done, is Ram Sidhu, “Sid”, the jewel of Manhattan Bethesda Jaguar. “Sid” hails from England; he trained at the Jaguar factory in Coventry in 1969. He is a distinguished recipient of the City and Guilds of London Award with Distinction in 1972. In England he was the Shop Foreman at Henlys of London. He immigrated to the USA in 1993. Since then, at Manhattan Bethesda Jaguar and Land Rover, he won the Jaguar Technicians Guild Competition in 2004, 2005. He is ASE Master Technician and has won the L1 Advanced Diagnostic Technician status. Sid has taken more than 60 training courses from Jaguar/Land Rover. I can attest to the fact that if you buy a Jaguar at Manhattan Bethesda you will get the best service on your car available anywhere in the United States, let alone other dealers in the Maryland area. Without a doubt, anyone interested in buying a Jaguar in the Maryland/Washington DC/Virginia area would be very, very wise, and always be pleased if they bought it at Manhattan Bethesda Jaguar. More

I am a previous customer with Manhattan Land Rover and I would recommend the dealership because of the employees. In the end that's what is most important. The staff at Manhattan are the easiest to do b would recommend the dealership because of the employees. In the end that's what is most important. The staff at Manhattan are the easiest to do business with I have ever delt with. They are straight forward and professional. The Sales Rep I worked with (Sam)knew what he was talking about when it came to the Land Rover and he went out of his way to help me make a great birthday gift. Not to mention the Finance manager who went out of here way to make a big bow for my daughter's vehicle and never would entertain a penny for her efforts. Bottom line : These people care. If your looking for a Land Rover go see my friends at Manhattan. More

This is a true business that goes by the old saying "You are only as good as your Money" If your income is in the pits, do not patronage this company because they will break you even more. And the work "You are only as good as your Money" If your income is in the pits, do not patronage this company because they will break you even more. And the work ain't that great...They will penny, nickel, and dime you, and give you your car back dirty. As far as my Range Rover, it is in the shop every three-four months anyway. So if you aint got deep pockets, select another car and dealership. Starting with the hefty $122.00 an hours for labor, that's outrageous. Especially if the work takes ten minutes, they will still charge you some book projected cost. That mere greed, and dishonesty. Details are often missed. Their motto must be the "customer is always wrong". More

What started out to be a simple warranty issue became difficult & complex. This wasn't because of Oliver nor the Service Director or Manhattan LandRover- it was because of the time and persistance it too difficult & complex. This wasn't because of Oliver nor the Service Director or Manhattan LandRover- it was because of the time and persistance it took to get approval from the manufacturer - LandRover. After months of not giving up we finally received an approval for Audio & Nav system replacement. Both Oliver and the Service Director were true professionals on every level!! I understood their hands were tied however they were sympathetic and such a pleasure to deal with and gave great suggestions. Once approval was given I was able to take my 07 Range Rover in the next day . I was given a rental car and all repairs were made and I was able to have audio again plus they washed my vehicle. The GM called back when I left a message for him and the service drive employees always greeted me with kindness regardless the reason for my service visit. I HIGHLY recommend Manhattan LandRover for all service needs if you have a Range Rover! I am greatful that LandRover came thru and this greatly makes me love the brand even more. It's nice to know companies still service what they sell which is rare these days. They always respected me , never trying to get one over on me because I'm a woman. The tech that consulted with Oliver and me was knowledgable and explained from the beginning exactly what was needed. When I returned he remembered me and knew what needed to be done. He even adjusted my wipers and explained it wasn't what I thought it was afterall (parts my son had purchased previously in Florida). He returned these to me and said there was no need and gave an explanation of what he repaired. Just a fantastic experience! Best Regards and HUGE Thanks, Tammy Albritton More

Oliver got me in within a hour of my call when my original dealer said a week. They charged me half what I paid before to replace my brakes and fixed a electrical issue that my old dealer ignored. original dealer said a week. They charged me half what I paid before to replace my brakes and fixed a electrical issue that my old dealer ignored. I'm only going to Bethesda for service from now on. More