Jaguar Land Rover Bethesda

After calling another well known Jaguar/LandRover dealer in the area and receiving sub-par customer service on the phone, I called Manhattan Motors and worked with James Duncan and Brian Armstrong who were in the area and receiving sub-par customer service on the phone, I called Manhattan Motors and worked with James Duncan and Brian Armstrong who were very supportive and assisted me throughout the process. I bought one car, and came back a week later to buy a second one because the service was great. Hands down best car buying experience I've had in a long time. Will recommend this dealer to all my friends. More

First I would like to say these guys all worked together to make my purchase the ablsolute best car buying experience ever!! The Evoque was the vehicle I wanted to get and they got it for me. I shoped som to make my purchase the ablsolute best car buying experience ever!! The Evoque was the vehicle I wanted to get and they got it for me. I shoped some other dealers whom were not even slightly interested in going out of there way to help me in finding the exact Evoque that I wanted. I was concerned about being taken advantage of because I am a woman but these people made me feel like I was the most important person in the world and were honest in their approach of negotiation on a vehicle that is very high in demand. I would recommend this team to anyone especially other working women that are looking for a great deal on a new Land Rover or a Jaguar for that matter. I can not say enough about the way these people treated me. If you are looking for a new car you have to go see them first and don't waste your time with the others. More

Just picked up my new 2012 Evoque! Awsome! They worked to get exactly what I wanted, even as the manufacture was changing packages and options, they found the "black" rims that disappeared from the web si to get exactly what I wanted, even as the manufacture was changing packages and options, they found the "black" rims that disappeared from the web site. Everybody was really great! Don't know about service yet but expect the same great service! More

I called a minimum of five jaguar Landrover dealers and this dealership was by far the most competent of them all. Every promise that was made was lived up to. I have bought several cars from dealerships i this dealership was by far the most competent of them all. Every promise that was made was lived up to. I have bought several cars from dealerships in Virginia thinking I couldn't get a good deal at manhattan. I was wrong. Wha a wonderful experience for me and my family. I will be back for sure. Thank you. More

I just purchased a 2012 Land Rover from Manhattan's in Bethesda. Everyone involved in the transaction went above and beyond. Professional, friendly (entertaining) service. I received a great trade-in val Bethesda. Everyone involved in the transaction went above and beyond. Professional, friendly (entertaining) service. I received a great trade-in value and got a great sale price on the new vehicle. They were lower than any other Rover dealer in the MD/VA/PA region.. All-around great experience. I highly recommend this team for your next purchase. More

I have bought cars from $500 to $100k, from individuals, Carmax, & traditional dealers for over 25 yrs. Simply put this was the worst exp ever. These guys will rip you off ! Up to the start of the paperw Carmax, & traditional dealers for over 25 yrs. Simply put this was the worst exp ever. These guys will rip you off ! Up to the start of the paperwork process was so-so. Front office was OK, but not up to current stds for a Jag/Land Rover dealer. Once handed over to the finance lady the fun began. Numbers were wrong, adding different things not requested & tried to charge $900 as a handling fee for gas & cleaning ! Almost walked out at this point. (& should have). Next was a long road of delays with tags, alarm system, warranties, etc. Took the $ but no services provided as promised. Exact same problem as the other reviews ! Service dept is horrific. Both times the car went in nothing was fixed as it should have been, the car was returned filthy and greasy inside. The service area looks like something from the 50's-60's, def not up to modern luxury high end car service depts. Only the Parts dept seem to have a clue. Avoid these guys at all costs... More

Brought my 2008 Mercury in to be inspected because alight came on. After inspection I was told a part needed to be replaced, and it would take an hour for the part to arrive, and that the price was 500 dolla came on. After inspection I was told a part needed to be replaced, and it would take an hour for the part to arrive, and that the price was 500 dollars. I was there for 2.25 hours in total and was charged for 4 hours worth of labor. When I called to clarify I was told actual time is not how they charge "its a flat price for the part replacement", however if it had taken 5 hours i surely would have been charged for 5 hours. More

Bought a used 2009 Porsche last month from them.Mr. Pham represented to me and they advertised the car as being in "perfect condition". Found out within 2 hours that the clutch was blown,the oil change they represented to me and they advertised the car as being in "perfect condition". Found out within 2 hours that the clutch was blown,the oil change they advertised was either not done or done improperly and the engine service light was on the whole time. I had driven the car back to New York when I left the agency. Mr. Pham at first said that this was all covered by their warranty. He later said no they were not but referred me to their used car manager who I called 4 times and surprise...I never got a response from him. Porsche in New York estimates the cost to make me whole is about 5000 dollars. It gets better . The 1999 Porsche I traded in when I got the 2009 was advertised the next week for sale. It was advertised as having within the last few months (when I owned it ) new brakes, rotors and tires. I also got in writing after they told my Investigator that the 1999 car also had a new clutch installed a few months ago. These are all bold face lies. None of these things were done by me and the tires are 4 years old.I am currently preparing a package for the Maryland Attorney General for this fraud and have already reported the first fraud to them. If you do not believe me go to Edmunds and look at other reviews. STAY AWAY!!!!!!!!!!!!! More

Service while there was JUST OK. After I have had additional questions via phone. First they never returned my call, when I call them again, and again, and again people on the phone ware simply rude, additional questions via phone. First they never returned my call, when I call them again, and again, and again people on the phone ware simply rude, aggressive, bad-mannered. The paperwork takes forever. More

Horrible - avoid this place like the plague. They sold me a Jag that had supposedly passed their 300 point quality inspection or some such BS. It broke down seven (7) times. I never walked so much as after I a Jag that had supposedly passed their 300 point quality inspection or some such BS. It broke down seven (7) times. I never walked so much as after I bought that Jag. After they had "fixed" it for the 7th time, I asked for my money back. Of course they have no integrity and so I had to sue them. After reading up on the case, the judge said "why is this case even in court?" He could not believe they wouldn't settle. Well, I won, but it was very hard. It's hard to find a lawyer who will take on a used car case, and he only did so since a Jag carries an expectation of quality (ha!). I got all my money back, and all my lawyer's fees. So to sum up - no integrity, no quality, and apparently nobody who knows how to fix the cars they sell. More