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Jaguar Land Rover of West Columbia - Service Center

Clarksville, MD

4.7
210 Reviews
Call Service Center (443) 785-2717

210 Reviews of Jaguar Land Rover of West Columbia - Service Center

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April 28, 2024

The service from the dealership was excellent. they serviced the car and gave it a courtesy wash. awesome job More

by ARROBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Engle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
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Helpful
April 27, 2024

Excelent service, I used to go to Annapolis West Columbia is much better. Very good customer servoce. More

by jbjpearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Engle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2024

The service department has always been excellent. I have had a choice to go elsewhere but haven't needed to. They are exceptional. More

by KWASIKUMAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Engle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2024

Car was scratched upon return and was ignored about it. Also dealer didn’t want to look at car even though I had an issue. More

by jewelynh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Engle
3.0
This rating includes all reviews, with more weight given to recent reviews.
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April 24, 2024

Very good . I would come back any day . Good customer Serivice. G h h h h More

by chathuradines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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April 23, 2024

Great service from Mickael. However, it still remains the worst of 3 Jaguar dealers I have dealt with. More

by Rusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Engle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Jaguar Land Rover of West Columbia responded

Thank you for giving us a chance to improve. Please give me a call at 443-828-1622 so I can get more details on your experience!

Helpful
April 22, 2024

Tom is fantastic! A true professional. He follow follows up and keeps me informed and updated More

by BRIANMANOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Engle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 15, 2024

Good communication from the start and this is my first time at the dealership. I am impressed with their service at this time. More

by mjones4489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
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Helpful
April 13, 2024

Great Customer service! They keep you posted throughout the process and seek your approval before doing anything. I just love going there. More

by Murielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Osei-Bonsu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thanks Muriel for this great review, come back anytime!

Helpful
April 12, 2024

Mr. Tom was so helpful in helping to get my windshield replaced in a timely manner. I truly appreciate all his efforts in putting me first as his customer. More

by patricialee470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tom Service Dept
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Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate the 5* review of Tom and will share this with him

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