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Jaguar Land Rover of West Columbia - Service Center

Clarksville, MD

4.7
225 Reviews
Call Service Center (443) 785-2717

225 Reviews of Jaguar Land Rover of West Columbia - Service Center

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May 05, 2024

It is always a pleasure to take my car in for service. From the time I pull in until I leave everyone make my visit quick and easy. More

by CARSOFCOLUMBIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
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May 13, 2024 -

Jaguar Land Rover of West Columbia responded

Wonderful, we appreciate you leaving us this review.

Helpful
May 03, 2024

I thought I made an appointment, but found out I really didn't when I showed up. Tom Matthews helped me anyway and serviced my RR quickly and efficiently and arranged for an Uber ride to/from my house. More

by Robyn1098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
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Helpful
May 02, 2024

Very pleased with the personal and professional service I received. I don't have plans to take my Jaguar anywhere else 😊 More

by ROSSSTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
May 13, 2024 -

Jaguar Land Rover of West Columbia responded

Our West Columbia service team is happy to have you!

Helpful
May 02, 2024

I enjoyed working with the sales person as well as the service technicians. They were knowledgeable about the car and were able to help me with the questions that I had. More

by MINISTERBAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Portalea
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Goldring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Engle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
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May 13, 2024 -

Jaguar Land Rover of West Columbia responded

Appreciate the kind words, glad you found the interaction with our team noteworthy!

Helpful
April 29, 2024

Tom Matthews is one of the best service advisors I’ve had in the last 10 years. He’s a good employee, a good listener and an even better man. More

by ArmyRanger82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
Report | Print
May 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thanks for this stellar recommendation of Tom in our service department

Helpful
April 28, 2024

The service from the dealership was excellent. they serviced the car and gave it a courtesy wash. awesome job More

by ARROBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Engle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
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May 13, 2024 -

Jaguar Land Rover of West Columbia responded

Our West Columbia team makes every effort to create noteworthy customer service, thank you for this review!

Helpful
April 27, 2024

Excelent service, I used to go to Annapolis West Columbia is much better. Very good customer servoce. More

by jbjpearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Engle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 25, 2024

Car was scratched upon return and was ignored about it. Also dealer didn’t want to look at car even though I had an issue. More

by jewelynh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Engle
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Jaguar Land Rover of West Columbia responded

Please give us a call at 443-828-1622 to discuss this

Helpful
April 25, 2024

The service department has always been excellent. I have had a choice to go elsewhere but haven't needed to. They are exceptional. More

by KWASIKUMAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Engle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate the excellent feedback

Helpful
April 24, 2024

Very good . I would come back any day . Good customer Serivice. G h h h h More

by chathuradines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
May 13, 2024 -

Jaguar Land Rover of West Columbia responded

Thank you for leaving us this review

Helpful
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