Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jaguar Novi
Novi, MI
43 Reviews
Filter Reviews by Keyword
By Type
Showing 43 reviews
October 14, 2023
I responded to a vehicle they advertised online. The response to my email was pretty prompt. We agreed that I would come the next morning between 9:30 and noon. When I arrived the next morning, t The response to my email was pretty prompt. We agreed that I would come the next morning between 9:30 and noon. When I arrived the next morning, there was trouble locating the car. After many minutes it was determined that the car was in the repair area being "certified for sale". I was able to look at it, and they did put the hoist down (but did not take it off the hoist), and I was able to sit in it, but that's all. I drove nearly an hour to get there. Very disappointed by the lack of communication from the person I emailed with to the rest of the team. More
by anonymous
Employees Worked With
prefer not to say
Helpful April 15, 2022
I had to call on several occasions to find out the status on my vehicle. They had my vehicle for approximately two weeks. When they delivered my vehicle they did not detail it at all as they promised. on my vehicle. They had my vehicle for approximately two weeks. When they delivered my vehicle they did not detail it at all as they promised. More
by weeluvtots
Employees Worked With
Service Department
December 29, 2021
My first experience with Jaguar Farmington Hills was in late June of this year when routine maintenance was performed on my I-Pace. In early August my car became completely inoperable and was towed back to late June of this year when routine maintenance was performed on my I-Pace. In early August my car became completely inoperable and was towed back to this dealership for diagnosis and repair, a process that lasted more than three months (a loaner vehicle was provided during most of that time). While it was unimaginable that it would take that length of time to repair my car, I found it frustrating that I often had to initiate contact with the service advisor or service manager to get updates on the status of my car's repair. This was not the customer service experience I expected from a luxury brand. On December 3rd I was informed that my car was ready and I picked it up on that date. I drove directly home from the dealership and upon parking, my car displayed "charging system fault" and "low coolant level" error messages. I contacted the Jaguar North America office, which arranged for me to take my car to another dealership. More
by rhodesgrantr
Employees Worked With
Johnny Manoviec, Aaron Lee
November 20, 2021
I have always had exceptional service here. I feel very confident when taking my vehicle to this dealer for routine maintenance. Everyone from the time I walk in, until the time I leave are wonder, profes confident when taking my vehicle to this dealer for routine maintenance. Everyone from the time I walk in, until the time I leave are wonder, professional and personable. More
by Sherry
Employees Worked With
Amber, the payment department and the lady in the front reception desk
November 20, 2021
Johnny Manoviec was my service advisor and he has done a wonderful magnificent amazing job and has went above and beyond to help me and my wife with servicing my vehicle also his customer service skills are wonderful magnificent amazing job and has went above and beyond to help me and my wife with servicing my vehicle also his customer service skills are immaculate. Always has a great attitude and very respectful to me my wife and my youngest daughter. My name is Saji Latif, and Johnny has made my experience at Jaguar a great one I’d refer anybody to LandRover-Jaguar of Farmington Hills all because of Johnny and his amazing customer service skills as well as going above and beyond to service my vehicle to my satisfaction. Definitely an asset to the company, you just don’t find that combination too often anymore since this pandemic. That’s just great that you can get that type of service from someone like Johnny . I’ve also seen his skills working with other people before we were sent to him and he’s great to everybody and makes SURE that every customer is satisfied completely with their vehicle when driving off I’m just blown away with the outstanding customer service skills that young man has. Ted Sims the salesman also just amazing with finding the vehicle I wanted with great warranties just superb experience there at Jaguar land rover of Farmington hills. This is the only location you want to get your vehicle serviced at and go to. Honestly thanks guys More
by sajilatif7
Employees Worked With
Johnny Manoviec
November 02, 2021
No one calls back and I have an emergency light on and the first appointment I can get with a loaner is November 23 over 3 weeks away. First appointment I made asking for loaner took over 2 weeks and I g the first appointment I can get with a loaner is November 23 over 3 weeks away. First appointment I made asking for loaner took over 2 weeks and I got 3 messages to remember my appointment but when I got there they said someone didn't return a loaner so they did not have one for me. Other than that, even in sales my Salesman never returned a call. I should have known then not to get a Jag there. Dennis More
by DPD
Employees Worked With
Can't remember my salesman's name. First desk to left of entrance.
October 27, 2021
My service representative Amber was very nice and informative regarding my service while I waited. The waiting lounge was a pleasant environment where I felt comfortable and was able to work utilizi informative regarding my service while I waited. The waiting lounge was a pleasant environment where I felt comfortable and was able to work utilizing my laptop. More
by scott.stolz
Employees Worked With
Amber
August 08, 2021
Everyone here is very friendly and the service was exceptional! I would definitely recommend them for all your Jaguar or Land Rover service needs! And the showroom is beautiful! exceptional! I would definitely recommend them for all your Jaguar or Land Rover service needs! And the showroom is beautiful! More
by lamorrison81
Employees Worked With
Unknown
