Awful experience at James Toyota. Complete bait and switch.
After discussing via email and getting a quote, my wife contact Joe to discuss the price before we drove 45 minutes to the dealership. At no time was there a mention of any programs/discounts included in the price. However, when we got to the dealership we were passed to a Sales person (Kevin - who was very nice) but explained the price included a military discount, a recent college grad discount and a loyalty discount - all 3.
After requesting a manager to speak with, we were told by him (didn't catch the name) that policy is on their website (best of luck finding it). However, we didn't come in through the website but that didn't seem to matter. I explained that this was an unethical way of doing business after two phone calls confirming the price. It didn't seem to phase the manager and we simply left.
It's clear how they get people to their dealership but be warned of the practice.
We didn't buy from them - went to Freehold instead.
I Recommend This Dealer:
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