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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
517 Reviews

517 Reviews of James Wood Motors, Inc. - Service Center

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June 01, 2024

Always great service at the service center And absolutely love working with Shawn he’s the best More

by DJCRUNK80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words and for choosing James Wood Chevrolet Buick GMC Decatur for your service needs. I appreciate your loyalty and I am thrilled to hear that Shawn provided you with excellent service. I look forward to your next visit! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 31, 2024

Technician didn't even bother to clean their dirty hand prints off of my vehicle after the job was completed. The job took 2.5 times longer than promised to complete. More

by PARATEXFARMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback with us. We truly appreciate your input and are disappointed to hear about the inconvenience you experienced with the completion time and cleanliness of your vehicle. We hold ourselves to a high standard and your experience doesn't reflect that. Please contact me directly so we can work towards a resolution. Thank you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 30, 2024

I trust James Wood Motors’ knowledgeable and helpful service managers, and the efficient mechanics there. More

by carter.ranch730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for recognizing our knowledgeable and helpful service managers and efficient mechanics at James Wood Chevrolet Buick GMC Decatur! I appreciate your trust and look forward to serving you again in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 30, 2024

Always a very good results and excellent service! Bryan Stanley has always treated me with respect and kindness and kept me informed about the progress of the work on my truck! More

by ldooling64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the kind words! I'm delighted to hear about your positive experience with us, especially with Bryan providing top-notch service. I appreciate your feedback and look forward to assisting you with your vehicle needs in the future. Drive safely! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 30, 2024

I love going to James Woods btw I drive 36 miles to use the service for my truck. They are a no hassle dealership I would definitely recommend James Woods and also I would recommend Shawn Hooe as your serv More

by robrose31372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt Wicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur for servicing your truck! I'm thrilled to hear you had a no-hassle experience. Please visit us again for any future needs and share your positive experience with others. Drive safely! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 29, 2024

Caring, competent, and professional. You can count on them to get the job done in a timely manor. More

by fltunes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, for the glowing review of James Wood Chevrolet Buick GMC Decatur. I appreciate your kind words about our caring, competent, and professional service. I'm delighted to hear that we could assist you promptly. Please feel free to visit us again for any future automotive needs and share your positive experience with others. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 29, 2024

This is Pat Leonard. You keep sending e mails to my husbands name . We have asked Over and over. Send e mails to Pat Leonard Pataleonard03@att.net. the 2024 Buick Enclave More

by pataleonard03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon East
3.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Stachowiak
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024

Outstanding job! Please keep up the great service and atmosphere and of course $$$$ down! 😆😅 I'll always drive James Woid! More

by randall.clevenger4550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the fantastic review, Randall! We are thrilled to hear that you had an outstanding experience with us at James Wood Chevrolet Buick GMC Decatur. We appreciate your support and look forward to welcoming you back again! Drive safe and see you soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 27, 2024

We experienced excellent service at James Wood Decatur and especially from Zak Rhine. Prompt attention to our needs and good communication. More

by JSBARRELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to leave such a positive review of your experience with us at James Wood Chevrolet Buick GMC Decatur. We are thrilled to hear that Zak provided you with excellent service, prompt attention, and good communication. We truly appreciate your kind words and look forward to assisting you again. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 25, 2024

Very friendly responsive personel The lady ? ? Tops them all except j woods Kim folk guy I’m bad w names More

by PARAWISESERVICES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Jezierski
May 28, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the 5-star review! I am thrilled to hear that our team provided you with friendly and responsive service. I appreciate your kind words and look forward to assisting you again in the future at James Wood Chevrolet Buick GMC Decatur. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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