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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
486 Reviews

486 Reviews of James Wood Motors, Inc. - Service Center

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May 11, 2024

1 1/2 hours for a scheduled appointment. That is long for a service, I think. More

by jflory44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback with us. I strive to provide efficient and timely service to all our customers, and I appreciate your patience. If you have any further concerns or need assistance, please feel free to contact me. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

Helpful
May 10, 2024

Excellent customer service by Bryan Staley and Willie! My battery died - Called and talked to Bryan - He sent Willie right away to jump me off. I drove my truck In and Willie brought me home. Truck was More

by Teresa Geray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willie
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Teresa! We are thrilled to hear about your positive experience with Bryan and Willie at James Wood Chevrolet Buick GMC Decatur. Providing excellent customer service, like promptly addressing your battery issue and ensuring you were taken care of throughout the process, is what we strive for. We appreciate your kind words and are delighted to have met your expectations. Thank you for choosing our dealership! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

Helpful
May 10, 2024

Excellent service as always. I've been going to James Wood to service my car since I moved to Texas in 2021. My go-to place! More

by ssteudle0526
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate your loyalty and trust in us for your car service needs. We're thrilled to be your go-to place and look forward to continuing to provide you with excellent service. See you next time! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

Helpful
May 10, 2024

Courteous, thoughtful and efficient. Bryan addressed me by name immediately suggesting uncommon courtesy. Thank you! More

by EXPERIENZAMANAGEMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We are thrilled to hear that Bryan provided you with courteous, thoughtful, and efficient service. Our team at James Wood Chevrolet Buick GMC Decatur is committed to delivering exceptional customer experiences, and we are glad to know that Bryan's courtesy stood out to you. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

Helpful
May 10, 2024

The waiting room is very clean and they get it in and out so it's great for me More

by enochframe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the kind words about the cleanliness of our waiting room and our efficiency in getting you in and out quickly. We're glad to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur. Looking forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

Helpful
May 10, 2024

Prompt, friendly, professional customer service. In and out in short order, great experience from start to finish, thanks! More

by gwleveling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Filline in pre-owned sales
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your positive experience with us at James Wood Chevrolet Buick GMC Decatur. We are delighted to hear that you had a prompt and friendly encounter with our team. We truly appreciate your kind words and look forward to serving you again in the future. Drive safely! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

Helpful
May 10, 2024

Excellent Work, and Very Nice Staff to work with! ! Will return again soon. Thank You for Great Jobs- Woods!! Frank Lovett More

by flovegeol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Frank, for your kind words and for choosing James Wood Chevrolet Buick GMC Decatur! We are delighted to hear that you had an excellent experience with our team. We look forward to your next visit with us. Safe travels! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

Helpful
May 10, 2024

The service was good but wait time was quite long. everything was explained in detail. More

by joeydasniper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback, Joey. We appreciate your kind words about our service and attention to detail. We understand that wait times can be frustrating, and we will work on improving in that area. If you have any further concerns, please feel free to reach out to us directly. We look forward to serving you again in the future at James Wood Chevrolet Buick GMC Decatur. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

Helpful
May 10, 2024

Had scheduled appointment for 1st oil change on new vehicle. Work completed as scheduled and was surprised when the vehicle was washed upon return. More

by gherzog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that your first oil change experience at James Wood Chevrolet Buick GMC Decatur went well, and we're glad you were pleasantly surprised by the complimentary vehicle wash. We look forward to serving you again in the future. Drive safely! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

Helpful
May 10, 2024

Service department was excellent and very clean. All of the service advisers were so happy and courteous. I will return for all of my work. More

by PLUMLEEREALESTATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words about our service department at James Wood Chevrolet Buick GMC Decatur! We're thrilled to hear that you had an excellent experience with our team of happy and courteous service advisors. We look forward to welcoming you back for all your future service needs. Drive safely! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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