Jannell Ford of Hanover

This past week I have had the worst service visit This past week I have had the worst service visit experience of all of my years of car ownership. On Thursday August 19th around 5pm, my car failed This past week I have had the worst service visit experience of all of my years of car ownership. On Thursday August 19th around 5pm, my car failed to start after having been driven all day. While waiting for a friend to come to my aid with either a jump or a ride home, I called Jannell Ford’s service line and left a message requesting an appointment for the following day for the immediate issue and to have my brakes replaced. No one answered the phone, nor returned my call. To assure that my request was received I further filled out an online request. My car did start with a jump that evening but failed to turn over the following morning. I received a phone call from service early Friday morning asking about the appointment request. I was told to bring it in that morning, they were expecting me. When I tried to start it, it would not turnover, therefore I called AAA for a tow. I phoned Friday afternoon and was told that they hadn’t looked at it yet. I rented a car from a local agency on Friday afternoon. No call on Saturday regarding the status, and of course, service is closed on Sunday. Monday morning I receive a call from “Lenny” in service (asking about my email request for service. I explained my car was there and inquired about the status. I was told 3 technicians were out sick and it was uncertain if my car would be looked at that day, but I should call that afternoon. Monday, late afternoon, the car still had not been evaluated. I called again Tuesday afternoon (around 2 pm) and was told that they just started running diagnostics on it, but that it appeared to be a dead battery. The battery would need to be replaced and the series of diagnostics re-run. I inquired about the brakes, and Lenny seemed to not be aware of that request. Less than 2 hours later I get a call that my car is “all set”, when I asked- “Everything is done?” I was told “We can take it back in the shop and keep it another day if you like”. I was unable to make it Hanover from Boston before 6pm so I did not pick up the car until Wednesday. When I picked up the car (and paid a bill of $700 for brakes and a battery), I was once again spoke to rudely when I inquired about coverage (at least partial) for the rental car. I was told since it was towed in I was moved to the back of the line behind scheduled appointments and that no extended service contract would cover a rental for 3 hours of labor- (even though the car was at your facility for 5 full calendar days). They got to it when they could. Lenny interrupted me, and spoke over me several times while I was inquiring and trying to point out that I attempted to make an appointment on Thursday and confirmed one Friday morning (I was phoned at 0730). I have never had such a poor experience with ford service ANYWHERE in this country. I have been a Ford owner since 1996 and have lived in about 10 different states. I am originally from Kentucky where several members of my friends and family have been Ford plant, corporate or dealer employees for the better part of their lives. Any of these people would be horrified to hear that I had to make all of the calls to inquire about my car, when I did I was spoken down to and that my car was kept hostage for 5 days for a dead battery. More

I recently purchased a 2010 pre-owned Ford Fusion from Paul McDermott. The whole process was easy and the car truly excedes my expectations, and I traded my 2008 Camry and have no regrets the Fusion is w Paul McDermott. The whole process was easy and the car truly excedes my expectations, and I traded my 2008 Camry and have no regrets the Fusion is wonderful. I recommend Paul McDermott. More

I brought by my sons crown victoria in with a steering problem that I wanted them to diagnose. They said it was the lower steering shaft repaired for $335.70. Picked up car not fixed brought back then sai problem that I wanted them to diagnose. They said it was the lower steering shaft repaired for $335.70. Picked up car not fixed brought back then said it was the rack and pinion steering their price $752.00 with $143.00 removed for labor because it wasn't the lowershaft. On their recomondation I had repair done at regular mechanic. Still not fixed brought back they then said it was the upper steering shaft. Ihis they only charged me $69.43. this was the actual fix. If my car had been properly diagnosed the first time I would not have had to put over a thousand dollars into unnecesary repairs. Tom is not a mechanic and unable to best explain and or answer questions. When I called to tell them it was still not fixed I was told it would be inconvient for them to look at and they scheldued me the next day which was a friday and the mechanic that was to look at called in sick. More

Went into Jannell Ford of Hanover, Massachusetts 10-15-2007 in the afternoon to buy an F-150 Lariat with NAV. Bill Roderick, the Sales Manager paired me with a salesman who was brash and rude, espec 10-15-2007 in the afternoon to buy an F-150 Lariat with NAV. Bill Roderick, the Sales Manager paired me with a salesman who was brash and rude, especially when we had narrowed down my needs and were attempting to locate my new Truck and determine delivery time. After I had enough of this salesman's rudeness, I told him I did not like his attitude and walked out. To my amazement he yelled, "you must think you are real special" in the most arrogant manner as I left. Unbelievable. I would hope that Jannell Ford and Ford Motor Corp. think I am special, as I have purchased 7 new Ford vehicles over the years, and been happy with all of them. I did buy a new truck that day, but it was a Chevy Silverado fully loaded, listed at $44,515. I hope Ford Motor Corp. can see that letting a rogue salesman represent them has lost a sale, and possibly the future business of a loyal customer. The salesman was in his late 50's+, White, tall, heavyset, and wore glasses. More

Overall, they were pretty good. A few things pissed me off about them. My friend found the car I wanted at their website. They emailed him a price $21,xxx. He then gave the email to me and I checked th off about them. My friend found the car I wanted at their website. They emailed him a price $21,xxx. He then gave the email to me and I checked the car out. When we went to talk price, the salesman said he couldn't budge from sticker price of $23,xxx. I showed him the email with the lower price and changed his tune about lowering the price. I was also angry they didn't put the front license plate bracket on the car, they just stuck the plate on. When I got home, I tried to pu the bracket on myself, but they gave me the wrong bracket. More