Jannell Ford

Jannell Ford
2000 Washington Street
Hanover, Massachusetts 02339

Sales: (781) 982-4545
Service: (781) 985-4500
Parts: (781) 982-4500

Manufacturer: Ford

Most Reviewed Employees
Richard Bernard Richard Bernard
Sales
Edward Clark Edward Clark
Sales Manager
william roderick william roderick
general mgr
joseph clapp joseph clapp
dealer principle
jason lehner jason lehner
sales mgr
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Express Service
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Parts Store
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 7:30 AM - 8:00 PM

Tuesday: 7:30 AM - 8:00 PM

Wednesday: 7:30 AM - 8:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 8:00 PM

Saturday: 8:30 AM - 5:00 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
174 Reviews
Jannell Ford

Overall Score: 5 Star Rating4.9



About Jannell Ford
Certified: Jannell Ford
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Jannell Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Jannell Ford
Jannell Ford of Hanover is a 3rd generation family dealership serving the Boston and South Shore area for over 90 Years. As one of the oldest dealerships in the country we know what is involved with longevity, with customer relationships and in business. Come see why Jannell Ford has been satisifying buyers for over 90 years!


palk1@verizon.net
5/22/2012 3:17:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Roger in service dept.

My Review of Jannell Ford:
Roger in the service dept. could not have been more polite & helpful. Car was ready when he said it would be,& was parked right near exit door which was much appreciated because it was pouring rain. :)

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leah02351
5/22/2012 10:17:39 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: jeremy martin

My Review of Jannell Ford:
My family and I have all purchased vehicles thru this ford dealership, and they are truly amazing. I wouldn't go anywhere else but here!

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jhobart
5/21/2012 2:53:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Hanson, Jack Bresnahan and Joanne Kiklis

My Review of Jannell Ford:
Both Jack and John were incredibly friendly, made me feel very comfortable and made sure I had all the information I needed. They gave me all of the answers I needed and explained everything. Joanne helped me understand the finances and gave me the best deal possible. She was also very very friendly. I would definitely recommend to all of my family and friends if they ever need a good deal on a car and excellent guest service to go here. It made me confident about getting a new car thank you!!

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tcbcsa
5/16/2012 9:33:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Adam Levandowski

My Review of Jannell Ford:
Adam was very accommodating and made the vehicle service process painless. He fit me in when I had an opening in my schedule to help facilitate the completion of the work on my vehicle. On a negative note, the customer lounge was a bit uncomfortable, hot, water machine broken and no daily newspapers.

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Ozzy15009
5/16/2012 6:13:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Richard Bernard

My Review of Jannell Ford:
The people are so friendly and relate able. They are very willing to work with you! They helped me find a great focus but they were realistic and Not pushy like other dealers are.

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johntower140@gmail.com
5/16/2012 11:49:43 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jeremy Martin

My Review of Jannell Ford:
Jeremy and I have known each other for over a year. Last year, under extended warranty, the starter in my 2006 Mustang was replaced. Just today I picked up my car after the wiring was repaired. The issue as I understand it was a broken wire in the harness that was showing up as a faulty wheel speed sensor holding out the ABS and traction control. Hard work and a tenatious attitude solved the issue. My many thanks to Jeremy and the service team that provided once again excellent service "With a smile" Great job! John Tower, 140 Indian Trail, Pembroke, MA.

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kct77
5/14/2012 1:12:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bethany Murray

My Review of Jannell Ford:
Bethany Murray was an excellent sales representative. She was knowledgeable about the vehicle, Ford products and extremely professional. We would have never known she was new to this business, she was meticulous about presenting us with the correct information and arming us with any knowledge that we needed to make an informed decision regarding the purchase of our vehicle. If there was something she didn't know, she was quick to find the answers to our questions. She also thought outside of the box when presenting options for the purchase of the car. Buying a car with Bethany was truly a pleasurable experience.

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spectrumats
5/14/2012 9:02:00 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: ROGER PAIM

My Review of Jannell Ford:
On May 2nd, I brought my wife's car for service with a growling in the fron end and a problem with the passenger door latch not working. The wheel bearing/hub was replaced in about an hour and was back on the road. The latch had to be ordered and when I went back to have the latch installed and asked if they could also check a sync problem I was having. After leaving, I noticed that the sync problem was still there and I called the service dept. and was informed that I could come in any time and they would look at it immediately (Roger Paim, Service Mgr). About a week later I stopped by and a service Tech came right out to my vehicle (Gregg). He had everthing working just fine in less than 10 minutes.
To many times the Service Department of any dealership never receives any praise for a job well done. I would reccomend Jannell to my friends. Thanks for a job well done.

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CMD142
5/10/2012 9:37:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jeremy (Service Dept.)

My Review of Jannell Ford:
I called Jannell because my local mechanic couldn't find the problem with my car. As I explained what was going on to Jeremy in service, he gave me multiple suggestions for my mechanic to try. When the mechanic was still unable to find the problem I brought the car to Jannell without hesitation. I've used them for service before and they have always been fair when I'm sure they could have taken advantage of the fact that I no ZERO about cars. Based on this and several previous experiences, I plan on buying my next car from Jannell.

Christine
Rockland, MA

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kathleen purcell
5/10/2012 12:16:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Richard Bernard

My Review of Jannell Ford:
made buying a car easy and comfortable i have and will continue to reccomend the dealership . i am very pleased. i am single women this my second time time buying a car , this was certainly a great expierence for me

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Reviews 11-20 >>