Jannell Ford

Reason for Visit: Service

I recommend this dealer: No

My Review of Jannell Ford:
I brought by my sons crown victoria in with a steering problem that I wanted them to diagnose. They said it was the lower steering shaft repaired for $335.70. Picked up car not fixed brought back then said it was the rack and pinion steering their price $752.00 with $143.00 removed for labor because it wasn't the lowershaft. On their recomondation I had repair done at regular mechanic. Still not fixed brought back they then said it was the upper steering shaft. Ihis they only charged me $69.43. this was the actual fix. If my car had been properly diagnosed the first time I would not have had to put over a thousand dollars into unnecesary repairs. Tom is not a mechanic and unable to best explain and or answer questions. When I called to tell them it was still not fixed I was told it would be inconvient for them to look at and they scheldued me the next day which was a friday and the mechanic that was to look at called in sick.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Jannell Ford:
I recently had my Ford Escape in for service which I did purchase from Jannell. I had a good experience with sales but I'm writing about my service visit. The manager Tom was great the car went in with a clicking sound that I know must have been tough to find but they did. The mechanic Adam drive the car with me to make sure he knew what to look for, anyway they were nice and the car was fixed in one visit and I love the Escape, so I would recommend the place.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jannell Ford:
Went into Jannell Ford of Hanover, Massachusetts 10-15-2007 in the afternoon to buy an F-150 Lariat with NAV. Bill Roderick, the Sales Manager paired me with a salesman who was brash and rude, especially when we had narrowed down my needs and were attempting to locate my new Truck and determine delivery time. After I had enough of this salesman's rudeness, I told him I did not like his attitude and walked out. To my amazement he yelled, "you must think you are real special" in the most arrogant manner as I left.
Unbelievable. I would hope that Jannell Ford and Ford Motor Corp. think I am special, as I have purchased 7 new Ford vehicles over the years, and been happy with all of them.
I did buy a new truck that day, but it was a Chevy Silverado fully loaded, listed at $44,515.
I hope Ford Motor Corp. can see that letting a rogue salesman represent them has lost a sale, and possibly the future business of a loyal customer.
The salesman was in his late 50's+, White, tall, heavyset, and wore glasses.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Jannell Ford:
Overall, they were pretty good. A few things pissed me off about them. My friend found the car I wanted at their website. They emailed him a price $21,xxx. He then gave the email to me and I checked the car out. When we went to talk price, the salesman said he couldn't budge from sticker price of $23,xxx. I showed him the email with the lower price and changed his tune about lowering the price. I was also angry they didn't put the front license plate bracket on the car, they just stuck the plate on. When I got home, I tried to pu the bracket on myself, but they gave me the wrong bracket.

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