Jannell Ford

Reason for Visit: Sales

I recommend this dealer: No

My Review of Jannell Ford:
Went into Jannell Ford of Hanover, Massachusetts 10-15-2007 in the afternoon to buy an F-150 Lariat with NAV. Bill Roderick, the Sales Manager paired me with a salesman who was brash and rude, especially when we had narrowed down my needs and were attempting to locate my new Truck and determine delivery time. After I had enough of this salesman's rudeness, I told him I did not like his attitude and walked out. To my amazement he yelled, "you must think you are real special" in the most arrogant manner as I left.
Unbelievable. I would hope that Jannell Ford and Ford Motor Corp. think I am special, as I have purchased 7 new Ford vehicles over the years, and been happy with all of them.
I did buy a new truck that day, but it was a Chevy Silverado fully loaded, listed at $44,515.
I hope Ford Motor Corp. can see that letting a rogue salesman represent them has lost a sale, and possibly the future business of a loyal customer.
The salesman was in his late 50's+, White, tall, heavyset, and wore glasses.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Jannell Ford:
Overall, they were pretty good. A few things pissed me off about them. My friend found the car I wanted at their website. They emailed him a price $21,xxx. He then gave the email to me and I checked the car out. When we went to talk price, the salesman said he couldn't budge from sticker price of $23,xxx. I showed him the email with the lower price and changed his tune about lowering the price. I was also angry they didn't put the front license plate bracket on the car, they just stuck the plate on. When I got home, I tried to pu the bracket on myself, but they gave me the wrong bracket.

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