The first time I tok my husband's Traverse in for service Bud Thorn couldn't have been more pleasant or helpful. From talking on the phone before to being right there. The problem was taken care of wonderfully and the service and concern were great.
The second time I took this truck in I had a small incident with the wheel well that was cracked after clipping someone's bumper. Bud Thorn told me on the phone to bring the truck right in and he would take care of it. Always being very, very pleasant. I brought it right in and in no time at all did he have it fixed to where it was almost unnoticeable.
I was so upset about what happened that I did and he put my mind at ease and said it wasn't that bad.
I drive a Ford Mustang and am not used to driving the Traverse. And Bud even askedf me to bring in my Mustang in the summer so he could see it. I love my Mustang and was amazed that someone would want to see it. It is gorgeous.
So my experience at Jay Chevrolet was wonderful. Bud Thorn is a great guy and service professional. He does know how to act professional, that's for sure.
Thank you and thanks to Bud Thorn.
Debbie L. Gubala
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