On April 16 I stopped by Jay Lee's Honda in Sumner to see what the value of my 2008 Honda Element was. I was starting to think about getting a "car" instead of an SUV like my Element. I have LOVED my Element for almost 5years. I was directed to a Salesperson who pulled up a Kelly Blue Book printout, which I had also done at home....the value showed that the Element in excellent condition was valued at about 10,000. I had been looking around and IF you could find an Element for sale, even with over 100,000 miles on, they were being listed for up to $22,000. So my thinking was that I could maybe get a pretty nice car (not SUV) for $5,000. to $7,000. cash out of my pocket, plus my trade in.
I questioned the salesman about the difference in Blue Book value and advertised prices on used Elements and he kept saying that they really don't have that much value or that the ones I saw had Lots of fancy options or very low mileage. Anyway, he showed me a new CRV which was very nice and wonderful to drive....but I was looking for a car not SUV, then I drove a little Honda Fit, very small and cute and red. The salesman said that it would get 40 mpg, even though the sticker said 27 city and 36 highway. He insisted this was true no matter what the sticker said. I was afraid my husband wouldn't fit it this little car, so the salesman found a customer in the showroom and asked him to sit in it.
The customer was about my husbands size and said he could drive it comfortably. So, I signed all the papers necessary, got a car loan with Honda at .9%. I took the car home. Well, my husband got in the car, barely and took it for a drive and started getting angry...his feet were too big to drive it and the seat didn't go back far enough, etc. I called the Salesman and told him what happened and he said he would talk to his manager for advise and call me back. He did call me right back and told me that I could bring it back the next morning and they would "SWAP" the Fit for a CRV. So I think its all going to work out. The morning of April 17, 2013 I took the Fit back and we looked at a CRV and then a "used" Accord, and then a new Accord, the salesman told me they were all the same price so I could pick out the one I wanted to "SWAP" for the Fit. My husband took his lunch time from work to come take a look and drive each car....we picked the Accord and he went back to work leaving me to do the paperwork. When all was said and done, I was presented with paperwork trading in the Fit for the Accord and paying an additional $20,000.00. I didn't understand what the salesman was telling me so he got a manager to come help translate. I was shocked and got very upset and told them I couldn't finance $20,000. plus dollars (the new interest rate of 3.9%) and I cried and begged them and asked what I could do andhow much would it cost me to get my Element back? The manager, Abraham said he would see and walked away. When he came back, he said he had bad news. They had sold my Element, It was less than 17 hours and my Element had been sold.
This morning, Sunday April 28, 2013, a friend called me and told me that he saw my Element on the lot at Jay Lee Honda......He talked to a salesperson about it, asked if it was for sale. Salesman said, "yes it just got back from the detail shop". My husband and I then drove to the dealership to see if it was really was my Element....it is my Element. They had not sold it like they told me.

I have been feeling used and stupid and now very, very angry. I feel that Jay Lee Honda in Sumner lied to me and stole from me. They took advantage of an older lady buying a car on her own. AND I am NOT a stupid, ignorant person. I will never give a good rating to this dealership and will tell everyone I know to NEVER set foot on that lot.

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I purchased a van from this Dealership and it was a complete nightmare! The dealer dragged its feet in the begining stages of the buying agreement causing the ship date to get pushed. After countless faxes and phone calls the paper work showed up to my bank all wrong Even my name was spelled wrong (after I faxed 5 different copies of my ID to prove I was out of state and dont pay washington state tax) the paper work showed up with washington state tax on it. This delay caused the van to miss the barge yet again. After another week of getting new paper work squared away the dealer failed to get the van to the barge on time. so I called yet again and talked to a manager. he assured me it would make the very next sailing date. So The next day came and I got a call asking me when the van needed to be at the barge. Now I had explianed the barge sailing times and cut off times to at lease 6 different people. including the the manager I spoke to days before. and still no van. It missed another sailing. its is now over 3 weeks later and still no van. After my bank got the dealer a check It was almost impossible to get a return call from the dealer. While i was shopping for a van they managed to call me several times a day. When I did get through, I explained my dissapointment and the dealer agreeed to throw in a set of good floor mats or seat cover to help smooth things over. I requested an email from them stating that we had agreed on the dealer throwing in a set of seat covers or mats. That way I would have proof of our agreement. Guess what? no Email... When I called the dealer the manager said he couldnt find any.. Really no one in the seattle area carries floor mats of seat covers? I tried several times to talk to the owner and let him know whoe my experience was buying a car from his dealer ship. but havent had a return call yet. In short DO not purchace a car from this dealer. I did some research and found that their dealership has had 11 complaints files with the better business bureau in 12 months. Mine I guess will be number 12.

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best price and very nice people, they did not waste our time and gave us very good service , We highly recommend them . I believe we cant get batter deal any where else.
Lancer sales person was very fair and very honest during the whole transaction.
We got the best financing they made whole process very simple and easy.

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They tried the classic bait and switch. They tried to deny it but we had 3 different papers with "deals" that also had 3 different vin numbers when we were supposedly working on the same vehicle. When we tried to point it out to them they said they would call the police. We are so happy to not have signed any deal with such a dishonest dealership. Not to mention that 5 months prior they tried to sell me a used honda odyssey because they were saying that my older one had a bad transmission. Which it didn't according to another mechanic. They had wanted me (the wife) to sign papers to buy and take it home to show my husband and see what he thought. They said I could return the vehicle the next day and have no ties to the deal if the husband didn't like it. I didn't sigh though knowing full when that in Washington you can not return a vehicle once papers are signed. Shame on them for trying to fool a mother of 4. Shame on them for all of their sneaky, deceitful, and dishonest dealings. I am not associated with this dealership nor will I ever step foot on their property again. Fool me once shame on you, fool me twice shame on me, there will not be another time!
I will make sure to tell my story to all I know and meet. The video will be on FB.

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Wow they're your typical used car sales man and have no right to call them selves a Honda dealership I would never recommend this dealer ship ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

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I purchased a new CRV from Jay Lee's Honda in Sumner. It was a very good experience. The sales person was very helpful and answered all my questions. They gave me a fair trade in value on the old car and a good price on the new one. There was never any pressure. Also the service department is open 7 days a week which makes it very conveinent.

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This is the second vehicle I have purchased with Jay Lee's Honda and had a great experience. My only complaint is that they did not give me what I wanted for my trade-in but gave me an excellent deal on my new car. I will continue to use them for all my service and when I will be looking for another new car in the very distant future.

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Dealing with Jay Lee's Honda was horrible. After several email exchanges and confirmations with the dealership having the CRV EX L, I was looking for, we made an appointment to meet Terrance to buy the car. When we arrived for our 9:30 am meeting, right on time, Terrance was busy with another customer and asked another salesman, Michael, to help us. We were told that both of the CRV's that Terrance had said were in stock as late as 7:00 pm the previous evening, were not there. We were offered another CRV that did not have the requested NAV system and were told that an after factory system could be put in. My daughter came from North Seattle and I came from Port Orchard to buy this car and we were quite upset that the car wasn't even there. We were about to take the car they had on the lot for a test drive and I decided I better make sure the price was the same as promised in our email before taking the time to test drive the car. Sure enough, the price could not be honored because Terrance had made a mistake. I was furious that we were made promises that were broken. Is this the practice taught and encouraged by Honda to be deceptive and dishonest? It was a terrible experience and I would never recommend this dealership or trust them. We have a Lexus, a Prowler, an Acura and we just bought a Hyundai Sonata and did not have any problems at all. Some of the above cars were purchased by dealing strictly with the Internet salesperson and when we got to the dealership, everything was just as they promised.

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I have had the worst experience ever with Honda of Sumner!! I bought my last two cars at different honda dealers with no issues at all. Last month I traded in my odyssey for a newer one. After I sign the paperwork I was told they only had a valet key for the odyssey I was buying. Then they said they would give me a new key with a fob. I was told to come back the next day to have it made. I went home to get my son and he noticed the back seat had no seat belt buckle, so he had to use another seat. I came back the next day to complain about the seatbelt missing and they finally replaced it. I asked about the key and fob over 5 times and they kept giving me the run around. I still have not received it and now I have to use the key in the door to unlock and lock, power sliding doors aren't worth having if you don't even have the fob to open them!!! Now that's not all! I was contacted by the bank I had my trade-in odyssey loan through and they say Honda of Sumner never paid off my trade-in. I called Honda of Sumner and was told they couldn't look anything up at the moment and they would have to call me back. I am going to start bringing family down there and start a scene. If they want customers, this is definetly not the thing to do! Everyone they screw over is going to spread the word. Not smart!

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My husband and I had been looking to replace our 2003 Honda Civic Hybrid for about a year when we came upon Jay Lee's Honda of Sumner on-line. I have to say, Jason Klint and the manager, Peter, are the most honest and straight forward men in the industry and they know how to get things done right. I am a difficult customer to please. I don't like to waste time or have my time wasted. I knew exactly what car I wanted and how much we could afford to pay. Korum Ford in Puyallup said they could work out a deal 3x's in the past year but each time they would either try to put us in a car we didn't want or the payments were too high for our budget. We wanted a Mazda6 so we looked on-line and found one at Jay Lee's. My husband stopped in and met Jason in the morning who, along with Peter, bent over backwards to make our deal happen. Not only did I get the car I wanted, I have my payments right where they need to be! I gathered my kids and met my hubby at their beautiful dealership the same afternoon and drove home in my new car.
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This is a very nice Dealership. You can tell this is a non-stress place & They make you feel like your at home. While we where waiting for the paperwork to get done, they made us a fresh batch of popcorn and even gave us some soda's too FOR FREE. Most dealship you have to pay at the vending machine.. I RECOMMEND these guys 100%. You will enjoy the friendly visit.

Sales Rep: Jason Klint-253-826-6800 ( Awesome Rep to deal with )

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