My Review Of Jay Lee's Honda:
On April 16 I stopped by Jay Lee's Honda in Sumner to see what the value of my 2008 Honda Element was. I was starting to think about getting a "car" instead of an SUV like my Element. I have LOVED my Element for almost 5years. I was directed to a Salesperson who pulled up a Kelly Blue Book printout, which I had also done at home....the value showed that the Element in excellent condition was valued at about 10,000. I had been looking around and IF you could find an Element for sale, even with over 100,000 miles on, they were being listed for up to $22,000. So my thinking was that I could maybe get a pretty nice car (not SUV) for $5,000. to $7,000. cash out of my pocket, plus my trade in.
I questioned the salesman about the difference in Blue Book value and advertised prices on used Elements and he kept saying that they really don't have that much value or that the ones I saw had Lots of fancy options or very low mileage. Anyway, he showed me a new CRV which was very nice and wonderful to drive....but I was looking for a car not SUV, then I drove a little Honda Fit, very small and cute and red. The salesman said that it would get 40 mpg, even though the sticker said 27 city and 36 highway. He insisted this was true no matter what the sticker said. I was afraid my husband wouldn't fit it this little car, so the salesman found a customer in the showroom and asked him to sit in it.
The customer was about my husbands size and said he could drive it comfortably. So, I signed all the papers necessary, got a car loan with Honda at .9%. I took the car home. Well, my husband got in the car, barely and took it for a drive and started getting angry...his feet were too big to drive it and the seat didn't go back far enough, etc. I called the Salesman and told him what happened and he said he would talk to his manager for advise and call me back. He did call me right back and told me that I could bring it back the next morning and they would "SWAP" the Fit for a CRV. So I think its all going to work out. The morning of April 17, 2013 I took the Fit back and we looked at a CRV and then a "used" Accord, and then a new Accord, the salesman told me they were all the same price so I could pick out the one I wanted to "SWAP" for the Fit. My husband took his lunch time from work to come take a look and drive each car....we picked the Accord and he went back to work leaving me to do the paperwork. When all was said and done, I was presented with paperwork trading in the Fit for the Accord and paying an additional $20,000.00. I didn't understand what the salesman was telling me so he got a manager to come help translate. I was shocked and got very upset and told them I couldn't finance $20,000. plus dollars (the new interest rate of 3.9%) and I cried and begged them and asked what I could do andhow much would it cost me to get my Element back? The manager, Abraham said he would see and walked away. When he came back, he said he had bad news. They had sold my Element, It was less than 17 hours and my Element had been sold.
This morning, Sunday April 28, 2013, a friend called me and told me that he saw my Element on the lot at Jay Lee Honda......He talked to a salesperson about it, asked if it was for sale. Salesman said, "yes it just got back from the detail shop". My husband and I then drove to the dealership to see if it was really was my Element....it is my Element. They had not sold it like they told me.
I have been feeling used and stupid and now very, very angry. I feel that Jay Lee Honda in Sumner lied to me and stole from me. They took advantage of an older lady buying a car on her own. AND I am NOT a stupid, ignorant person. I will never give a good rating to this dealership and will tell everyone I know to NEVER set foot on that lot.
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