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Jay Lee's Honda

16302 66th St East, Sumner, Washington 98360
Sales: (877) 711-5533

Makes: Honda|Service Center
 
Good
62% Recommend

Overall Rating 4.1

24 Lifetime Reviews

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Jay Lee's Honda
24 Lifetime Reviews
Jay Lee's Honda Info
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Reason For Visit
Sales (New)

"Pretty great car buying experience overall"

We used the car buying website my insurance company subscribes too to find our next vehicle. It connected us with a number of Honda dealers in the area and the internet sales person at Jay Lee's Honda, Theresa, was the first to contact us. She quoted us a great price on the car we were looking for. After talking to the other dealers we decided that Jay Lee had the best price and we liked Theresa's straight forward style. When we arrived, she came out to great us with a friendly smile and proceeded to answer all of our questions with a friendly attitude and professional demeanor. Without a doubt this was the best car buying experience we've ever had (even thought it still took too xxx long [why can't car buying go faster?]) and we couldn't be happier with our new Honda.

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Employees dealt with

Theresa Vincent


Reason For Visit
Service

"Outstanding customer care and service at Jay's Honda Sumner"

Last month, a few hundred miles over the 100k warranty, my A/C unit stopped working. I recharged freon hoping that would help but it didn't. So I took it in to Jay's but - lo and behold - when they had it in-shop it worked fine. About 10 days later, it conked out again for good. I knew it was over warranty but when I took my car in last week for scheduled 100k and 115k maintenance, I mentioned it had failed again. Not only did they do the scheduled maintenance but my service rep called his manager who Ok'd the A/C repair. Whoopee!!! Feel like I'm good to go for another 100k and Jay's has definitely earned the opportunity to vie for my next new car purchase next year.

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Matt


Reason For Visit
Service

"smelled coolant, saw coolant..... I found the leak :("

Brought our 2006 pilot in for an obvious coolant leak. They said it was tested and could not find it- Really ? I brought it home and found it in short order. Took it to be fixed to another dealer. Steer clear folks !!!

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service advisor


Reason For Visit
Service

"Got timing belt serviced,replaced water pump they broke..."

Got timing belt serviced,replaced water pump they broke one the bolts on the water pump, did not even tell me they did it until I found out from an independent mechanic because I had to fill up the radiator every day, I took back to Jay Lee for the problem. They charged me again for diagnose and told me it was the head gaskets this time. Oh what a story. Bunch of highway robberies. Noooooo not recommend . Baaaaddd......thank you for reading!

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Repairmen


Reason For Visit
Service

"The service at Jay Lee's was timely and professional...."

The service at Jay Lee's was timely and professional. Service was provided with no surprises. They even were patient with my not so technical questions.

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Matt and Jena


Reason For Visit
Sales (New)

"was a great place to buy a car would recommend the people..."

was a great place to buy a car would recommend the people where great and respectful did not feel pressured to buy got the right car for the right price

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ted tanksley


Reason For Visit
Sales (Used)

"Service was great, everyone was very friendly, the..."

Service was great, everyone was very friendly, the consultant's were very cooperative, and easy to negotiate with and had the customer's best interest always in mind. Would definatly recommend to anyone

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Chinh Le


Reason For Visit
Sales (Used)

"Chinh was very pleasant and friendly!! The reason for..."

Chinh was very pleasant and friendly!! The reason for only a "good" overall rating was that it took 4.5 hours from start to finish to purchase the car. after a full days work that was just too long.

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Chinh Le


Reason For Visit
Sales (New)

"It was an Easy transaction. I Love working direct with..."

It was an Easy transaction. I Love working direct with the managers! The whole staff was nice and the coffee was hot unlike the other honda dealers. Oh and they even gave me a hat.

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Employees dealt with

Ted Tanksley


Reason For Visit
Sales (New)

"Dec. 22, 2013 Stopped at Honda of Sumner to look at..."

Dec. 22, 2013 Stopped at Honda of Sumner to look at new CR V. Was greeted at the door by Chinh.We felt welcomed and comfortable at this dealership right away.Was shown the vehicle and dicussed the available options.Without hesitation, Chinh suggested we take a test drive, which we did.We liked the car. Next concern was the trade in and price. As Chinh said " No problem, thats my job I will take care of you". Once we had a deal and shook hands nothing but smiles. We will strongly recommend this dealership and Chinh Le for a great car buying experience Thank You Jim and Susan Fiala

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Chinh Le
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