Jeff Belzer's Lakeville

These Dipsticks. Where do I begin. Today, Thursday, January 22nd, 2015 I went to Jeff Belzers in Lakeville. How long do you think an oil change should take? Certainly Where do I begin. Today, Thursday, January 22nd, 2015 I went to Jeff Belzers in Lakeville. How long do you think an oil change should take? Certainly not 3 hours. This was my experience today at Jeff Belzers in Lakeville, MN. It began with me sitting in the waiting room waiting for my routine oil change to be completed. One of the service advisors walk up to me and told me there was a problem, the problem was that they had broken my oil dipstick and it needed to be replaced. He then goes on to tell me that since it was my first time getting service there that they would not cover the cost and that I would have to cover the cost for a new one. He then states that it is going to be about 45 minutes until they an get a new dipstick from Burnsville. This was starting to get on my nerves because an oil change that should not have taken more than 30 minutes was now going to take an hour. Well another hour beyond that goes by and I do not hear from any Serviceman or any of the Techs. Then they tell me that they had to get one of their higher techs to look at it and get the dipstick out. So in that hour they accomplished very little that hour. They are now going to charge me for the labor for the tech to get the the dipstick out, which I had to pay $68.50 for the cost of the Technician labor. Another hour goes by and the Serviceman walks in and says everything is all done and it was time for me to check out. The total cost of the routine oil change and all these dipsticks dealing with the dipstick was 121.60. This was outrageous, this was supposed to be just a normal oil change and nothing else. The dipstick was working fine a few days earlier when I had check my oil levels, I managed to get it out just fine, apparently these dipsticks had some issues. The Serviceman then offered to give me discount on the labor cost, which definitely helped, but it is still insane to think that they would charge me for their mistake. If a company were to make a mistake like this they should at least offer to cover the cost of the new part and the cost of the labor to fix it, not at Jeff Belzers in Lakeville, no sir. The level of service I had received today was very poor, solidifying my option to never return to Jeff Belzers in Lakeville again and telling everyone I know who is looking for a new car or maintenance on a car to avoid this place at all costs. This is THE POOREST CUSTOMER SERVICE I HAVE EVER RECEIVED AT ANY ESTABLISHMENT. Signed, Lost a customer, and with this service, potentially many more. More

Another great experience at Belzer's! Just can't say enough great things about Jeff Belzer's dealership. I went here in January 2008 with a Mazda that no longer ran; the sales staff under Just can't say enough great things about Jeff Belzer's dealership. I went here in January 2008 with a Mazda that no longer ran; the sales staff understood that after a bad experience with another dealership my primary concern was getting a reliable vehicle. They didn't once try to push me toward something I couldn't afford or wasn't comfortable with. I left that day with a Chevy Cobalt that was priced right and had unbeatable warranty to alleviate my fears of maintenance trouble. Seven years later, I felt like it was time to trade in the Cobalt for something new so I went back to Jeff Belzer's this week. Money was my big concern this time around - Dan Snyder and Matt Moore listened to me and took all the pressure off. These guys work for the customer - Matt personally talked to the bank face-to-face and aggressively negotiated on my behalf for a lower interest rate and down payment (he got it!). Dan answered all of my questions about the Nissan I was looking at and helped me feel more comfortable with the big step up in technology. At Belzer's, the staff always listens and delivers what I ask for. They really are always working for US - the customers - and they are so friendly and personable too. We'll definitely be back when it's time for my daughter to start driving! More

Bought a Used Car Matt was very helpful, made the process as quick as possible, was a step ahead on everything.. Price was fair for what I bought. Had to have them do Matt was very helpful, made the process as quick as possible, was a step ahead on everything.. Price was fair for what I bought. Had to have them double check on our loan rates. Saved 2%. More

flexible I loved my experience at Jeff belzers in lake ville. Everyone was willing to help me find the specific dealer I was looking for. Jessica Gitch was ver I loved my experience at Jeff belzers in lake ville. Everyone was willing to help me find the specific dealer I was looking for. Jessica Gitch was very nice and willing to do everything she could to make sure I left with some wheels. She was very courteous, offered us water while we waited. Gave me the whole run down on how the car worked and it's features and even helped me get rid of my old car. Tim was also very understanding and did his best to get me the best rates. I would definitely recommend Jeff belzers if your looking for new wheels. More

Best customer experience out of 6 dealerships I visited I visited 5 dealerships before I walked into Jeff Belzer's, and I hadn't found anything that I loved yet. I was intending to test drive a few used ve I visited 5 dealerships before I walked into Jeff Belzer's, and I hadn't found anything that I loved yet. I was intending to test drive a few used vehicles that were in my price range, but I saw a sporty 2015 Dodge Dart in the showroom and had to try it out! Our sales rep Dan was extremely knowledgeable and helpful throughout the entire process, patiently guiding me through test drives of all five vehicles I thought I wanted... Hours later we finally narrowed it down to the Dodge Dart. Dan was helpful, patient, and cheerful every step of the way! We then walked into Matt's office, where he thoroughly explained every financial aspect to me, which was quite the task since this was my first time buying a vehicle. Matt helped me understand all of the options and I felt confident with my decisions after talking it through with him. Matt had all of the documents ready to go and made the process really easy. I would recommend this dealership to anyone looking for a good experience and great selection. The other dealerships did not have the same knowledge level about their vehicles nor the willingness to go the extra mile to make sure I found what I wanted. I am so happy with my new car! More

Dave Nowacki Dave helped us locate and buy a used trailblazer for our 16 year old son. From the first point of contact until the delivery of the vehicle, Dave was Dave helped us locate and buy a used trailblazer for our 16 year old son. From the first point of contact until the delivery of the vehicle, Dave was OUTSTANDING in terms of his customer service efforts. While our purchase was a less expensive used car sale, Dave treated us like we were purchasing one of the finest cars on the lot and in the end, surpassed our expectations in every way! We cannot thank Dave enough for his professionalism and his commitment to find the right car at the right price for our son. You can count on future referrals from us! Thank you Dave!! The Pehrsons More

Very much satisfied Tim and Matt are great! Helped me out and my mother as well. They worked very hard on getting what I wanted and I love my new 2015 equinox Tim and Matt are great! Helped me out and my mother as well. They worked very hard on getting what I wanted and I love my new 2015 equinox More

GREAT service and experience A big thank you to Joseph Lyons for his exceptional customer service as we bought a car for our 16-yr-old. Joseph's calm demeanor and attention to de A big thank you to Joseph Lyons for his exceptional customer service as we bought a car for our 16-yr-old. Joseph's calm demeanor and attention to detail were very much appreciated. He even went the extra step to drive the car to our house so we could surprise our son. It was a great experience and we would highly recommend Joseph and the Jeff Belzer staff. Thanks Joseph! -- The Arens More

Dave Nowacki sold me a 2015 Dodge Durango Dave made purchasing our Durango a joy! He was very knowledgable and easy to work with. Dave was exceptionally helpful and not pushy. He really wan Dave made purchasing our Durango a joy! He was very knowledgable and easy to work with. Dave was exceptionally helpful and not pushy. He really wanted us to leave with the vehicle that best suited our needs. It was after Christmas and the dealership was incredibly busy but he made us feel as though we were his only customers. We drove from Maple Grove to Lakeville to work with Dave and would do it again. He the only person I would buy a car from! More

Awesome experience The folks here are awesome, and I will continue to do business here. Clean store and lots of different cars to choose from. Worth the drive The folks here are awesome, and I will continue to do business here. Clean store and lots of different cars to choose from. Worth the drive More