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Jeff Belzer's New Prague - Service Center
New Prague, MN
57 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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57 Reviews of Jeff Belzer's New Prague - Service Center
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May 13, 2017
Told 3 times items needed replacing that were perfectly good I've taken my car there for oil changes because they are generally easy to get into and have a Decent waiting area. However on my last three visits I've taken my car there for oil changes because they are generally easy to get into and have a Decent waiting area. However on my last three visits I was told I needed new front tire rods and they quoted me $1000 for my Buick, Stating they would have to take the whole end apart to change the tire rods. I thought I could hold off till next time I had my oil changed, so next time I went in and told me the price would be $500 for the tire rods. Clearly I was very confused, and I told the service tech that I was previously quoted $1000 and why it would've been so much three months ago. He didn't have an answer for me. At the second visit when I was told my tire rods would be $500, I was also told my shocks were going bad. Feeling like I wasn't getting the entire truth, I went to another local auto repair shop and they showed me exactly what was going on. My tire rods were perfectly fine, however my struts were in need of replacement. I was able to get my shocks replaced for $200 less than Jeff belzers quoted. My most recent oil change I had a coupon for, it was $10 off the price and any oil change. The coupon stated you had to present it at the time of service, which I did. When I picked up my car I was shocked to see that it cost $35 and change. This was more than the full price oil change I received from them a few months prior without the coupon. I'm very disappointed and their tactics to sell unnecessary repairs to their clients. And an effort to maintain clients, offer a coupon but then inflate the base charge. More
by Jane12445
Employees Worked With
Unknown
Helpful December 11, 2016
Excellent service & COMMUNICATION Marc called me and talked to me about my Ram pickup tires. He was genuinely concerned about getting me the best tires for the miles I drive. I could Marc called me and talked to me about my Ram pickup tires. He was genuinely concerned about getting me the best tires for the miles I drive. I could not be happier with the tire selection. And he greats me by name when I get to the shop. More
by BuckRam1500D
Employees Worked With
Mark Gruis
July 27, 2015
$125 flat fee to diagnose a rusted brake pad Happy the service dept could fit me in right away, and provide a ride back home approx 8 miles away. No courtesy cars available. Frustrated that a dia Happy the service dept could fit me in right away, and provide a ride back home approx 8 miles away. No courtesy cars available. Frustrated that a diagnostic fee of $125 was charged to inspect brake system and bearing hub on one rear tire that might of been a warranty repair (bearing) or a out of pocket repair (brakes) Then quoted $250 to clean rusted brake shoe and rotor or $450 to install brake pads and rotors which they recommended. Seemed a little pricy to pull a tire and look at a set of brake pads, but I guess you have to keep the lights on. More
by Overcharged
Employees Worked With
Jeremy Kronbach
May 01, 2015
Always leave feeling taken care of Morgan in services is always so helpful with whatever I may need. I purchased my car from New Prague Ford and I take my car their for all repairs. He Morgan in services is always so helpful with whatever I may need. I purchased my car from New Prague Ford and I take my car their for all repairs. He is always friendly, and I always leave feeling taken care of. More
by abs171
Employees Worked With
Morgan Skidmore
November 21, 2014
Great experience Nikki oertel was great! We had a terrible time getting in with Jeff belzers and in 5 minutes she made things great for us! She was so eAsy to work w Nikki oertel was great! We had a terrible time getting in with Jeff belzers and in 5 minutes she made things great for us! She was so eAsy to work with and helped us out! More
by Anniestorlie
Employees Worked With
Nikki oertel
May 08, 2014
Service Excellence! I have been going to New Prague Ford for all my service needs on both my F-350 diesel and my wife's Dodge Grand Caravan for years and have ALWAYS been I have been going to New Prague Ford for all my service needs on both my F-350 diesel and my wife's Dodge Grand Caravan for years and have ALWAYS been very satisfied with the customer service and pricing. We usually deal with Todd Schaecher and he always does his best to find us the lowest price for the work performed! Todd has put forth ALOT of extra effort to deal with extended warranty companies/issues that other places had made me do on my own in the past. We have also dealt with Morgan Skidmore & Brett Terpening and they are also very courteous and professional. We are very happy with the quality staff & service we receive at New Prague Ford and have no intensions of taking our vehicles anywhere else! For fast & friendly service at a good price I HIGHLY recommend New Prague Ford! More
by Woodbender
Employees Worked With
Morgan Skidmore, Tod Schaecher
December 20, 2013
I had purchased my VW Jetta from New Prague Auto Group this past summer, and when they said they would always take care of me they really did mean it. My headlights, both of them, went out in my car and this past summer, and when they said they would always take care of me they really did mean it. My headlights, both of them, went out in my car and unfortunately Volkswagen doesn't really give you the help you need as to why an issue like this may have occurred. So, I called NPAG and Tod Schaecher, Service Manager assisted me in trouble shooting this problem. What I appreciated most was that he wasn't out to scam me over, and ladies, I don't know about you, but I know that it can be intimidating to have your car serviced. Most of us end up feeling like we get dumbed down or taken advantage of, and I say with all sincerity that is not the case with NPAG. Tod listened to my issue and was genuinely interested in helping me come to a resolution. I brought my car in and from beginning to end Tod and Brett made me feel at ease. My headlights are working perfectly, and this is where I will surely bring my car to be serviced from now on out. I am grateful to know that customer service is something that is still valued by this business. My entire experience from when I bought my car in summer to now has been pretty flawless :-). Thank you to NPAG for your kindness! More
by mjzellman
Employees Worked With
Tod Schaecher
July 24, 2013
They had my car for three weeks for a simple repair. They told me their technicians did not know how to bleed the brakes. They scratched my car all up. Would not give me a loaner car until I contacted They told me their technicians did not know how to bleed the brakes. They scratched my car all up. Would not give me a loaner car until I contacted the owner even though they had my car for 1 week going onto week 2 & 3. Not very knowledgable never once apologized just made excuses. All my visits I was never greeted by anyone. This dealership is full of lies and greed. More
by Capone1123
Employees Worked With
Jonathan Nissly, Tod Schaecher
June 22, 2012
I am not one to formally communicate appreciation but in this case I must. Two days ago My sister-in-law and I were trying to get back to Iowa from Minot North Dakota. The trip had been pleasant but at ou this case I must. Two days ago My sister-in-law and I were trying to get back to Iowa from Minot North Dakota. The trip had been pleasant but at our age over 2,000 miles in 4 days is a bit gruelling. We had dropped south on 15 out of St. Cloud, then taking 19 to I-35 due to the bad storm damage in the cities. Just as we hit New Prague the battery light came on and I began looking for a mechanic shop of any kind to look at the car, thinking it was just a need to clean the posts and tighten the cables. As you know better than I, none were to be seen. Just as I was nearly out of town and really wondering what to do, chance driving on or turn around and keep looking, your dealership arose out of what seemed like nowhere! (Good Angels working overtime)? I soon discovered the good angels were your outstanding staff members!!! Brett Terpening got us right in, checked everything, was completely straight froward and honest about our need for a new alternator, battery and cables. Not a surprise as Ole Lucy is a 2000. He even spoke to my husband in Iowa so I did not have to try and pass along information that I understood in my head but would possibly have confused in conversation. He then arranged for a ride back to town so we could have lunch. Matt Schemmel was extremely pleasant as he attempted to find a good place to eat. He suggested a couple of places then we put it in his hands and he took us where he and his own family like to go. He even made sure we knew about the frozen Yogurt place, just down the strip mall. A totally delightful lunch experience. I don't know who my mechanic was but a BIG SHOUT OUT to him or her as well. We had no more than finished lunch and Brett called to say we were ready to go! I believe out cashier was Sarah Salaba (if that's not right -my apologies). Sarah was incredibly patient while I dealt with the Credit Card company who would not clear my payment as the exp date was two weeks previous. All I got from them was "Yes you have plenty of available credit, I just can't access it without the new card. We could over night a new one." What a jerk!!!!! That card is now paid off and cut up! Had to have my daughter go to my house and dig out the new card and read me the #s to get it to go through. Through all of this Sarah was pleasant and supportive. Just wanted you to know what a crack team you have going up there. They turned what could have and I believe WOULD have been a horrible road trip experience into a minor hold up. If only you weren't 250 miles away you would be MY FORD DEALER!!!!! My eternal thanks & good wishes to ALL. It is no wonder you are #1 in Minnesota. You sure are #1 with me and Sis More
by mom1247
Employees Worked With
Matt Schemmel, Sarah Salaba
May 22, 2012
The service department was able to get me scheduled in first thing in the morning when I called in the evening prior. Even though they were a little short-handed that morning, they were able to get the wo first thing in the morning when I called in the evening prior. Even though they were a little short-handed that morning, they were able to get the work done in a timely manner. Will definitely use them again. More
by Richardpowens
