My Review Of Jeff Schmitt Chevrolet North:
I came to Jeff Schmitt to find a reliable car because my car had broken down. I am a full time student, have a disabled child, and am very active in my school and community. Having a reliable car is a must for me! I do not have the best credit and I was astonished when I was told that I could be approved for a 2003 Jaguar with only 107,000 miles on it. For obvious reasons, I-like many others would, jumped at the opportunity to have such a nice vehicle. I ignored all of the voices in my head telling me that something was not right with this picture.
The day that I picked up my car, I was told that the small leak in one of the tires had been fixed. I drove it home and turned right back around because it was already almost flat. They did order a new wheel as it was bent. That I was happy about. What I was not happy about was that before they could even get the wheel in (I was driving on a spare), my car broke down. I called the dealership and after sitting in the cold for three hours, they finally sent a tow truck. Myself and four other witnesses watched the tow driver hook up my "new" car and haul it to Jeff Schmitt. (I was also told that the dealership only had three loaner cars and they were out so it was my problem to find a car while it was being fixed.) When I went to pick up my car, I was told that they could not "duplicate the issue and there was nothing wrong with the vehicle." Also, my headlight was busted out. Let me take a few steps back and tell you that Joe had already informed me that,"they can back out of the loan at any time" while I was making a complaint. Upon speaking to the General Manager, Jeff, I was told that the headlight was not their responsibility because I cannot prove that they busted it out or that it happened on their property. He told me that he could order me a headlight and I would only have to pay their price to fix it!!!! He also told me that as far as a loaner car is concerned, they can only loan me a used car for two days ( I guess I have to walk if it takes more than two days to fix my car)! This has been the WORST buying experience of my life!!! I would have been better off to fix the engine in my old car. I have had better service from "mom and pop" car lots for sure! They did not even take the time to clean and detail the car for me! I have no idea how Jeff Schmitt is such a big business if this is how they treat their customers. Completely disgusted! Utterly disappointed!
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