Purchased a vehicle Dec. 8,2014,after reviewing inventory online and requesting to see the vehicle for a whole month! Poor response time from internet rep Jennifer Lower and inconsistent information as well. Vehicle had been previously wrecked and I was assured that any problems would be taken care of should they exist. Flat out LIE! Even purchased the EasyCare protection plan and standard ECP. Had a maintenance issue as well as issues with the appearance of the repairs post wreck prior to my purchase. Took vehicle in to only be given the run around between collision and service. Waited to speak with Mark used car manager to no avail. August D and Jaime from collision were supposed to be speaking on my behalf. After awaiting a 3day response, and calling Abby the person over Mark...finally receive a careless, rushed call from Mark. No empathy or regard for me as a customer or my troubles with this purchase just over a month in. Not to mention I also received a call from James in retention to "entice me to buy my vehicle back" the day after I dropped the vehicle off for service. I cannot express the lack of professionalism and poor communication at this dealership! Had a bad experience 3yrs ago at the Fairborn location decided not to purchase then. I should have kept the same mind this time. They do not value their customers, the customer service is poor from management, they will promise you anything just to make a sale, but they have no intention of honoring.Expected better from a large,well known dealer with a respected name. TERRIBLE EXPERIENCE. Will not be returning in the future or for service or purchase. Would not recommend to my WORST enemy!