Jeffrey Honda

As always, the Honda service department was exceptional. Gil does an excellent job organizing! Even the salesperson, Melissa, whom i bought the CRV from 7 months ago, remembered my name when she said, "hel Gil does an excellent job organizing! Even the salesperson, Melissa, whom i bought the CRV from 7 months ago, remembered my name when she said, "hello." I will definitely continue to get my CRV serviced here as well as return for future car buying. More

Dear Honda, This is our family's 6th experience with Dear Honda, This is our family's 6th experience with Jeffrey Honda in Roseville, MI. Melissa Lawry has been our sales agent throughout. She has alw Dear Honda, This is our family's 6th experience with Jeffrey Honda in Roseville, MI. Melissa Lawry has been our sales agent throughout. She has always come through, not only with the vehicle we wanted, but a price within our budget. We appreciated the current incentives - - in fact, it prompted us to purchase a 2011 Accord AND a 2011 Civic. Your used car department also came through with great trade-in amounts for our previous Hondas, which we were pleased to know "hold their value". Angela, in the Finance Dept., was incredibly helpful with the paperwork, and went above and beyond to help us finalize our transaction (twice!) Randy, the Dealership Mgr (?), I believe was instrumental in locating the Civic EX we wanted, since their inventory did not include our specifications. Our family has referred Jeffrey Honda, and Melissa Lawry, to anyone considering a Honda. We're also happy the 2 vehicles we purchased were manufactured in Marysville, Ohio, USA. We were loyal to Chrysler for 25+ years, and are now loyal fans of Honda! Larry & Marcia Kazmirowski More

I only went in for an oil change, but have had repair work done in the past and have never had any problems. Gil is the best and he always tries to help you out. My only peeve is that there should be work done in the past and have never had any problems. Gil is the best and he always tries to help you out. My only peeve is that there should be a separate service desk for oil changes, or at least I should be able to drive right up to the oil change bay. Because I can make it there only on a Saturday, there is usually only one service desk person working and this time I had to wait 25 minutes behind other repair customers just to tell someone I wanted an oil change. What I can get done in 15 minutes at an independent oil change shop usually turns into an hour and a half commitment at the Honda dealership. The price seems a little steep compared to other oil change places, but I usually am able to use a Honda customer coupon, which helps, and I like the fact that they wash my car. More

had recall work preformed, so far as i know it was done correctly. complained about poor mpg as of late (last 12 months aprox) also i don't think my regenerative braking is functioning as it should. I dri correctly. complained about poor mpg as of late (last 12 months aprox) also i don't think my regenerative braking is functioning as it should. I drive for mpg's and this is my second civic hybrid. my hybrid battery is half charged most of the time, it should be 3/4's or more most of the time. mpg's now at 40 to 42, this time of year it should 45 to 46. come warmer weather it should be 51 to 52. as soon as weather gets into the 70's if mpg's don't improve i'll call gil and have one last go at fixing this car. it's been a great car, solid, quiet, smooth, love the cvt trans. i know my car, it's my 9 months of the year ride, and sets in the garage in the winter. I let the EPA take this car for emmision testing and I believe they changed some of the factory settigs to iprove emmisions but f'ed up my milage. so that's my story. john martinek More

Gil has been great to work with since I purchased my 2003 Pilot in 2002. The only comment I have is the dealership's customer waiting can use a makeover. While amenities like free wi-fi, TV and coffee are Pilot in 2002. The only comment I have is the dealership's customer waiting can use a makeover. While amenities like free wi-fi, TV and coffee are available, the room itself is dingy and the floor is dirty. Staff is great though! You should alert us to log in before the survey, not after! More

i have dealt with randy before and trusted him with giving me a great value. his knowledge of the honda -crv was what i was looking for in order to make a judgement on the automobile i wanted at this t giving me a great value. his knowledge of the honda -crv was what i was looking for in order to make a judgement on the automobile i wanted at this time of our life.i told randy it would be a couple weeks before in would make my mind up and he respected that . i have recommended randy palermino before and i will do it again . thanks dave williams More

I had my Honda Civic stolen on March 10th, and was devastated. I contacted several dealerships re: a new car but none were as helpful and sympathetic as Andy at Jeffery Honda was, and the result is I devastated. I contacted several dealerships re: a new car but none were as helpful and sympathetic as Andy at Jeffery Honda was, and the result is I'm purchasing my new car from them. Can't wait to pick up my new Honda. More

The service was excellent. They were good on the phone making the appointment and they took the car in and serviced it quickly. I have had no problems since the service and I would recommend Jeffrey Honda making the appointment and they took the car in and serviced it quickly. I have had no problems since the service and I would recommend Jeffrey Honda to other people. Having the option to e-mail is also good. My complaint is I filled out this survey right after the service. I am wondering why it didn't go through. More

I did not feel I got the best deal this time compared to my prior purchases. As a long time, loyal, and regular customer of Jeffrey Honda, I would have thought the dealership would have worked with me with my prior purchases. As a long time, loyal, and regular customer of Jeffrey Honda, I would have thought the dealership would have worked with me with pricing a 2011 Odyssey considering there was not much incentive available. The "Really Big Sale" and the Jeffrey Honda's "Green Tag Sale" was not much of a sale at all. From my original quote to the sale quote, there was only a difference of $100. It was not what I expected a sale would be. More

Friendly service...did not service something that didn't need it but instead educated the customer on when to return to have that service done. I purchased the vehicle at this dealership and continue to get need it but instead educated the customer on when to return to have that service done. I purchased the vehicle at this dealership and continue to get my service done at Jeffrey Honda. Gil is excellent. More